Visiting Angels LLC in Kansas City, MO

Pros

• Rebecca Ross is truly a loving human.
• CG Jenkins (LANA SIA) visits their aunt weekly to help her shower and is friendly, timely, gentle, helpful, and caring.
• Caregiver Valerie R is five stars; she is excellent, fun to be around, kind, and a great companion.
• Visiting Angels is praised for having great staff and great company.
• Cassandra is always friendly and professional with staff and residents, and provides excellent care.
• Visiting Angels came to the rescue and provided 24/7 carers within hours.
• Visiting Angels is a great company delivering excellent service.
• Maria Y. Cross is a wonderful and helpful caregiver.
• Yolie Cross is an amazing caregiver who is always on time and helpful.

Cons

• "Terrible customer service."
• "Trash customer service, don't bother showing up they won't answer the door."
• "Horrible experience with Kanda!"
• "Never ever, very unprofessional individuals in my home at all hours.."
• "Very disappointing service."
• "Inconsistent and unreliable."
• "They talk a great game but don't deliver."
• "They don't care about employees or customers and they sure don't care about COVID protocols."

Review

Visiting Angels Kansas City is best suited for families seeking in-home elder care guided by warm, person-to-person relationships and who can actively manage scheduling and caregiver placement. The program shines when a compatible caregiver becomes a familiar daily presence who handles bathing, light housekeeping, meals, and companionship with a respectful, friendly demeanor. Local availability matters, since proximity helps the caregiver arrive on time and stay connected with the family's routine. This agency is most attractive to those who value a personal touch over a rigid institutional structure and who are comfortable coordinating with the office to tailor shifts. Those requiring hands-on medical supervision, highly specialized dementia programs, or absolute certainty about every shift may want alternatives.

The strongest cases come when the right caregiver is matched and kept in place. Families repeatedly praise caregivers who are genuinely caring, punctual, and supportive - people who bring not just tasks but companionship to the home. When a caregiver's warmth shows up consistently, routines become smoother: cooking small meals, assisting with showers, and helping with daily activities in a way that feels natural and dignified. Several named caregivers stand out for their reliability and friendly dispositions, and some clients report the certainty of a nearby, readily available staff member who understands the client's habits. In favorable alignments, communication from the office reinforces confidence and makes the overall experience feel personal and dependable.

Yet a troubling pattern emerges in many reviews: inconsistent staffing, cancellations, and uneven care quality. Families describe a revolving door of caregivers, late arrivals, or even no-shows, which destabilizes routines and elevates stress for clients with memory impairments or mobility challenges. A handful of accounts point to caregivers lacking essential skills for basic tasks, such as diaper changes or feeding, underscoring a gap in training or supervision when turnover spikes. Office and scheduling missteps compound the problem, with reports of poor communication and difficulty securing the same caregiver over time. There are also poignant reminders that accommodations for personal needs - such as fragrance sensitivity - can be mishandled or dismissed, signaling gaps in policy enforcement and accountability.

These mixed experiences mean the agency's advantages can offset the downsides - but only if care teams are stable and well-coordinated. When the right caregiver remains in place and the office delivers timely updates, families feel relief, gratitude, and practical comfort. The proximity of caregivers to the client's home reduces travel burdens and fosters stronger day-to-day trust. The ability to step in and cover gaps promptly can avert crises and keep a loved one safely at home. However, every family must confront the reality that inconsistent staffing and uneven oversight can derail even the most well-intentioned plan. The strength of Visiting Angels lies in its capacity to deliver compassionate, capable helpers; the risk rests in whether the system can sustain that standard week after week.

To maximize success, prospective clients should push for a dedicated primary caregiver and a clearly defined backup plan. Insist on local caregivers whenever possible to minimize travel delays, and request transparent, itemized invoicing with agreed-upon rates, cancellation policies, and contingency coverage. It is essential to verify caregiver qualifications for any special needs (dementia care experience, mobility assistance, medical tasks) and to confirm the office's process for scheduling changes and replacements. Conduct a thorough check of references and interview multiple potential caregivers before committing to a long-term arrangement. Document fragrance or sensory accommodation needs, dietary restrictions, and safety protocols in writing, and revisit these as care needs evolve.

In sum, Visiting Angels Kansas City can be a practical lifeline for families who actively supervise placement, demand reliability, and value genuine caregiver relationships. For households that can lock in a consistent caregiver, coordinate promptly with a responsive office, and maintain clear expectations, the service delivers meaningful companionship and practical support that makes home life safer and more manageable. However, for those requiring unwavering reliability, highly specialized medical oversight, or guaranteed staffing without ongoing oversight, alternatives may offer stronger guarantees and steadier execution. A diligent, reference-backed approach and a cautious trial period are the prudent path to determine if this agency will become a trusted, enduring component of a loved one's daily routine.

Restaurants

• Kansas City Bier Company (0.1 miles)
• Strip's Chicken (0.8 miles)
• Bier Station (1 miles)
• Jalapenos Mexican Restaurant (1.9 miles)
• BKS Artisan Ales (2 miles)
• Southside Bar & Grille (3.1 miles)
• Go Chicken Go (3.5 miles)

Pharmacies

• CVS Pharmacy (0.4 miles)
• Walgreens (0.4 miles)
• CVS Pharmacy (0.7 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.2 miles)
• Walgreens (2.8 miles)
• Hen House (3.5 miles)

Cafes

• McLain's Bakery (1 miles)
• Front Range Coffeehouse & Provisions (1.1 miles)
• Starbucks (3.8 miles)
• McLain's Market (4.3 miles)
• Starbucks (4.5 miles)
• Broadway Cafe (4.6 miles)
• Filling Station Coffee (4.9 miles)

Physicians

• Village Pediatrics (2.1 miles)
• Research Medical Center: Yandrapu, Harathi MD (2.5 miles)
• The University of Kansas Cancer Center - South (3 miles)
• The University of Kansas Hospital - Westwood Campus (3.5 miles)
• Mill Creek Park (4.2 miles)
• Kansas City Orthopaedic Institute (4.5 miles)
• Allergy & Asthma Care, PA (4.6 miles)

Parks

• Harmon Park (2.1 miles)
• Loose Park (3.3 miles)
• Swope Park (3.3 miles)
• Nall Hills Park (4.3 miles)
• Historic Hyde Park (4.6 miles)
• Cherokee Park (4.9 miles)
• Antioch Park (5.1 miles)

Places of Worship

• Central United Methodist Church (3.3 miles)
• Overland Park Christian Church (4.3 miles)
• Trinity United Methodist Church (5.4 miles)

Hospitals

• Saint Luke's Hospital of Kansas City (4.2 miles)
• Rehabilitation Hospital of Overland Park (4.4 miles)
• Cambridge A Pre/Post (5 miles)