Veronica House

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  • Interior

    A well-lit dining room with a large table and comfortable chairs arranged around it.

  • Outdoors

    An elderly woman wearing a blue sun hat is happily tending to her garden in front of a house, surrounded by blooming flowers.

  • Living Room

    A cozy living room featuring a fireplace, bookshelves, and comfortable seating.

  • Building

    A beautifully illuminated residential building with a courtyard at night.

  • Dining

    A modern dining area with bar seating and elegant lighting.

  • Kitchen

    A modern kitchen with a large island and granite countertops, featuring stainless steel appliances and pendant lighting.

  • Garden

    Elderly couples enjoying a walk in a retirement community's garden.

  • Bathroom

    A spa room featuring a therapy tub with tiled walls and shelves.

  • Exercise Equipment

    A caregiver assists an elderly man using exercise equipment.

  • Caregiver

    A caregiver walking with an elderly woman in a garden setting.

  • Church

    A community gathered for worship in a bright church interior.

  • Modern Lighting

    A spacious and modern dining area with wooden flooring and well-arranged tables and chairs, adjacent to a kitchen.

Veronica House

12284 Depaul Drive, Bridgeton, MO 63044

For more information about senior living options: (844) 490-3973

2.6 from 16 reviews
5 stars
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9

Assisted Living

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    Overall Review of Veronica House

    Pros

    • pro The grandparents enjoyed their time there.
    • pro The family was impressed and happy that the grandparents were comfortable.
    • pro There were plenty of activities that the grandmother loved.
    • pro The Sarah Community smelled fresh and clean and had a very nice, elegant dining room.
    • pro The staff were present 24 hours a day and provided for residents' needs.
    • pro All meals are provided for residents, and there is a chapel on site.

    Cons

    • pro The Anna House is not a good place, as residents are left sitting for hours without anyone checking on them.
    • pro The facility is dirty and feels like elderly residents are sent there to die, with vitals not checked for hours and basic needs like water or ice ignored.
    • pro There is dangerous understaffing in the nursing department and gross negligence by an absentee doctor, with medical attention and hospice care withheld.
    • pro The care is described as almost killing a grandmother, leading to strong advice to keep loved ones far away.
    • pro Staff negligence led to re-hospitalization and death after a questionable discharge, including an oxygen tank running empty.
    • pro The Anna House is said to have major problems: lack of accountability, poor family communication, and nontransparent charting, with care described as prison-like.
    • pro Management is portrayed as horrible, belongings are lost, and there are reports of marijuana odor and other serious problems.
    • pro The Sarah Community is criticized for negligent staff that caused harm and denied a dignified death, making it a last resort for rehab.

    Review

    A cluster of experiences around two Missouri facilities paints a stark contrast between fond family memories and alarming, distressing care stories. For some visitors, these places began as reassuring environments where aging loved ones could receive daily activities, companionship, and professional supervision. But a recurring thread in the accompanying accounts is how quickly expectations can collide with harsh realities: what looks clean and orderly on a tour can give way to frightening lapses in care, miscommunication, and underfunded staffing when families are not beside their relatives 24/7. The mixed picture is especially visible in the narratives about Anna House and The Sarah Community, where testimonies range from praise for decor and routine to devastating allegations of neglect and dangerous improvised care.

    Several conversations about Anna House focus on fragile moments that had lasting consequences. One reviewer described a resident who was left sitting in a chair for hours during a restroom need - three hours elapsed before anyone checked on her. The same account notes a pervasive pattern of insufficient monitoring and no apparent urgency from staff to attend to basic needs. Another person offered a harsher verdict: the facility deserved zero stars, with a mother-in-law placed there for rehab who faced disrespect from staff, unsanitary conditions, and a feeling that "old people were sent here to die." In that account, vitals were not checked for hours, there was no water or ice provided, and the resident experienced shortness of breath, leading to a decision to remove her from the facility for safety. The message was blunt and unequivocal: do not leave elderly loved ones here.

    Other statements about Anna House emphasize a blend of seemingly ordinary and alarming experiences. A reviewer who called the facility clean nonetheless added that response to call lights could be slow, highlighting how even small delays can feel critical in senior care. A darker note accompanies this, describing dangerous understaffing in the nursing department and the absence of timely medical oversight from an "absentee" doctor. In one particularly troubling case, a father reported that his loved one suffered advanced bedsores, pneumonia, and sepsis after being in Anna House's care, ultimately requiring hospital transfer. The pattern across several accounts is not just a single error but a systemic sense of insufficient staffing and accountability that underpins risk to patients.

    The most charged memories about Anna House revolve around negligence or near-miss events that families say could have ended far worse. One reviewer described "disgusting negligence" that almost killed a grandmother, urging others to keep loved ones away. Another account described a deterioration in supervision for a mother who had suffered a hip fracture and was undergoing pelvic therapy; the family was led to believe a family member could stay overnight to monitor her, only to be told at 10 p.m. that she could not remain, leaving the patient vulnerable. The father, left without a ride home, was allowed to stay, but the overall arrangement failed to prevent a later fall when the patient attempted to rise in the night. The resulting ER visit and concerns about head injuries added to a growing sense that basic safety nets were not reliably in place.

    A broader critique of Anna House centers on accountability, communication, and transparency. One reviewer described a facility where there was "no accountability for the staff" and poor communication with the family's power of attorney, along with lagging or incomplete documentation. The reviewer suggested that the environment could feel more like a prison than a place of care, echoing pre-pandemic complaints about slower, more attentive care that deteriorated after COVID-19 restrictions kept families from being physically present. The sentiment expressed was that the care system at Anna House may have lacked the checks and balances families rely on to advocate effectively for those inside.

    The Sarah Community emerges in two distinct ways through these narratives: a description of a facility with professional amenities and caregiving supports, and a counterpoint detailing serious lapses that had life-altering consequences. One visitor's early impression was favorable: a Bridgeton, MO address described as clean, with a pleasant dining room, and a sense that staff were available around the clock. The facility was portrayed as offering apartment-style living, social activities, and an on-site chapel, with meals provided and beds available for Medicaid and private pay residents. In this account, staff were said to be present 24 hours a day, capable of assisting with bathing and transfers and ready to handle emergencies, which painted a hopeful portrait of a well-rounded assisted living environment.

    Yet another reviewer challenged that positive impression with a stark warning: negligent staff directly led to rehospitalization and the death of an elderly parent two weeks after a questionable discharge. The account claimed a failure to maintain an oxygen tank, which ran dry, contributing to a prolonged and painful decline, a journey described as a "hellish" ordeal for the family. The same narrative labeled the facility a "last resort" for rehabilitation when necessary, emphasizing the possibility that even where physical surroundings appear polished and orderly, the quality of clinical oversight and continuity of care can fail catastrophically.

    A separate thread within the Sarah Community discussions highlights a broader, more complicated picture. Some reviews focus on practical inconveniences - lost clothing and a distinct odor of marijuana in the facility - framing concerns about management and day-to-day processes. The phrase "ZERO STARS" punctuated one complaint, underscoring a belief that leadership and governance were failing residents and their families. However, other comments from the same facility's orbit describe a scene of care infrastructure that could, at times, function with reliability and warmth: a well-equipped dining room, organized laundry routines, and resident assistance that appears to be present around the clock. These contrasting voices suggest that Sarah Community, like many care settings, can present both strengths and critical weaknesses depending on the unit, staff, and shifts involved.

    Taken together, the experiences depict a troubling landscape in which the safety and dignity of elderly residents depend heavily on consistent staffing, effective oversight, open communication with families, and genuine accountability from management. The recurrent themes - understaffing, delayed responses to basic needs, inadequate monitoring of vital signs, miscommunication about visiting rules, and alarming incidents that led to hospitalizations or worse - create an overarching impression of risk and vulnerability for residents. At the same time, pockets of positive description remind readers that well-run moments and well-communicated care are possible, reinforcing the message that the difference between secure, compassionate care and dangerous neglect may hinge on the day-to-day implementation of policies, the attentiveness of individual staff members, and the strength of leadership.

    For families weighing these options, the narratives urge careful, individualized consideration: visit in person when possible, ask detailed questions about staffing levels, how often vitals are checked, how call lights are prioritized, and what emergency protocols exist for oxygen, hydration, and medication administration. They also stress the importance of clear, timely communication with family members and the presence of transparent charting and documentation. Above all, the accounts speak to a fundamental expectation - that elder care facilities honor the safety, dignity, and comfort of residents as a baseline standard - and that when those standards fall short, the consequences are felt not only by the person in the bed but by the entire family watching from the outside.

    Features

    Housing

    • 100 resident community capacity 100 resident community capacity

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Lambert-St Louis International (4 miles away) Lambert-St Louis International (4 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.

    Care Services

    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Veronica House in Bridgeton, MO is a fully furnished assisted living community that offers a comfortable and convenient lifestyle for seniors. With a range of amenities and care services, residents can enjoy a worry-free and fulfilling retirement.

    The community provides various amenities to cater to the needs and interests of its residents. There is a beauty salon onsite, ensuring that residents can always look and feel their best. Cable or satellite TV is available in each apartment, allowing residents to stay entertained with their favorite shows and movies. Community-operated transportation is provided for easy access to nearby attractions and appointments.

    For those who enjoy technology, there is a computer center with Wi-Fi/high-speed internet available. This allows residents to stay connected with loved ones or explore new interests online. A fitness room is also available for those who wish to maintain an active lifestyle.

    Residents can relax and socialize in the gaming room or garden area, providing opportunities for leisurely activities outdoors. A small library is available for book lovers to indulge in their favorite reads. Restaurant-style dining ensures that meals are delicious and nutritious, while catering to special dietary restrictions.

    Care services at Veronica House ensure that residents receive the assistance they need in their daily lives. Trained staff provide 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents take their medications correctly, while diabetes diet options are available for those with specific dietary needs.

    Transportation arrangements are made for non-medical purposes such as shopping trips or outings. Move-in coordination helps simplify the transition process for new residents.

    To keep residents engaged and entertained, a variety of activities are organized on a regular basis. Concierge services are available to assist with any requests or inquiries. Fitness programs help promote physical well-being while planned day trips offer opportunities for exploration outside the community. Resident-run activities allow individuals to share their skills and hobbies with fellow residents while scheduled daily activities provide structured and enjoyable experiences.

    Veronica House is conveniently located near several parks, pharmacies, restaurants, and transportation options. With three hospitals and a theater in close proximity, residents have easy access to healthcare services and entertainment options.

    Overall, Veronica House offers a welcoming and supportive environment where seniors can live comfortably while receiving the care they need.

    Nearby Places of Interest

    Hospitals

    • DePaul Hospital (0.2 miles)
    • DePaul Health Center - Emergency Room (0.2 miles)
    • St Joseph's Hospital (3.5 miles)
    • Barnes-Jewish West County Hospital (5.3 miles)
    • St John's Mercy Surgery Center (7.1 miles)

    Restaurants

    • St Louis Bread Co. (0.3 miles)
    • Chick-Fil-A (0.5 miles)
    • Dave & Buster's (2 miles)
    • Syberg's Dorsett (2.3 miles)
    • McDonald's (2.5 miles)
    • McDonald's (2.7 miles)
    • St Louis Bread Company (3.2 miles)

    Pharmacies

    • CVS Pharmacy (0.4 miles)
    • Walgreens (0.5 miles)
    • Schnucks (1.9 miles)
    • Walgreens (2.5 miles)
    • Schnucks (2.6 miles)
    • Walgreens (2.8 miles)
    • Walgreens (3.6 miles)

    Parks

    • Creve Coeur Park (3.2 miles)
    • Frontier Park (3.3 miles)
    • Vogt Brothers Park (4.1 miles)
    • Blanchette Memorial Hall (4.5 miles)
    • Schaefer Park (6.6 miles)
    • Kwanis Park (6.6 miles)
    • St Ferdinand Park (6.9 miles)

    Theaters

    • AMC Streets Of St Charles 8 (3.4 miles)
    • Marcus Theatres (5.1 miles)

    Transportation

    • Terminal 1 (3.6 miles)
    • Terminal 1 Passenger Pickup (3.6 miles)
    • St. Louis Lambert International Airport (STL) (3.7 miles)
    • TSA PreCheck A Gates (3.7 miles)
    • TSA Security Checkpoint Gates C & D (3.7 miles)
    • Budget Rent A Car (4 miles)
    • Hertz Rent A Car (4.1 miles)

    Physicians

    • Walsh, Martin Ssm Health Outpatient Center Veterans Memorial Parkway (3.8 miles)

    Cafes

    • Panera Bread (5.2 miles)
    • Starbucks (5.4 miles)
    • Starbucks (5.6 miles)
    • Panera Bread (6.1 miles)
    • Made. by Lia (6.5 miles)
    • Old Town Donut Shop (6.7 miles)
    • Sugar Beans Coffee House (7.5 miles)

    Places of Worship

    • St Cletus Catholic Church (6.6 miles)
    • Jungs Station Baptist Church (6.9 miles)
    • Harvester Nazarene NMI (7.5 miles)

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