11988 Mark Twain Lane, Bridgeton, MN 63044
For more information about senior living options: (844) 490-3973
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The staff were very kind and attentive. They took really good care of her. The facility is clean and welcoming, with friendly staff. The therapy was great and helped the resident improve. The therapy team, including Darryl and Robbie, were great. The team is dedicated to going above and beyond their duties. Families feel involved and appreciate transparent communication.
Reviewers describe Mark Twain Manor as trash and advise others not to send loved ones there. They claim staff stole personal items, including clothing and a father's adapter. They report a chronic lack of communication and staff failing to keep families informed. They recount a patient becoming unresponsive and staff not providing timely assistance. They describe the facility as dirty, with patients soaked in urine and feces and call bells ignored. They state call lights go unanswered for long periods and staff neglect patients. They accuse leadership (DON/ADON) of being unavailable or clueless. They claim staff do not follow doctor orders and may take residents' money. They say the place should be shut down and subjected to unannounced inspections. They raise allegations about a staff member's drug use and loss of license.A chorus of voices about Mark Twain Manor paints a complex and troubling picture that ranges from urgent warnings to tentative praise. Some families describe a facility where belongings are not safe, where basic dignity and communication seem to falter, and where the experience of care appears dangerously inconsistent. Others acknowledge moments of kindness, visible effort from particular staff, and improvements when family members stay engaged. Taken together, these accounts reveal a facility with sharp hot and cold contrast: pockets of compassionate care coexisting with allegations of neglect, theft, and poor management.
One persistent thread across many reviews is the disappearance or misplacement of personal items. Multiple accounts claim that new clothes brought for loved ones vanish after laundry, and that a surge of items - t-shirts, sweatpants, blankets, even a father's adapter - has simply gone missing. There are strong accusations that staff may be handling or misplacing clothing from residents of various genders, with further concerns about damaged or repaired items appearing later. The emotional toll is clear: families describe a deep sense of violation and fear about the security of their loved ones' possessions, not just their health.
Care quality and responsiveness are repeatedly called into question. Several reviewers report call lights that go unanswered for long stretches, nurses and aides who stay at the nursing station rather than attending to patients, and a general sense that residents are left without timely help. One particularly painful example describes an August 3, 2025 incident in which an aid found the father of a reviewer unresponsive while delivering a food tray and did not act promptly. The brother's later report that the staff made a dismissive remark and did not obtain timely assistance culminated in a cardiac arrest that could not be reversed. The reviewer laments not having sought an autopsy, insisting that understanding the timing of death was a crucial right that was denied. Such episodes contribute to a climate of fear and anger about the facility's ability to respond to emergencies and to monitor residents' health.
The most visceral complaints center on the treatment of specific residents - most notably a mother who was reportedly found soaked in urine and feces, with call lights ignored and staff allegedly clustered at the desk rather than tending to those in need. Critics describe a DON and a Director perceived as out of touch or ineffective, and they condemn a routine that omits rehabilitation therapies (PT/OT) that should accompany a rehab stay. Across these stories runs a common accusation: shortages of communication, follow-through, and accountability at leadership levels, coupled with a sense that the care and dignity of residents are not being consistently upheld.
Amid the stark criticisms, there are also a handful of more positive notes. Some reviewers recount experiences where care was attentive and staff were kind, with daily visits from family helping to ensure active involvement in residents' care. One person credits a therapy team - praising therapists by name, especially mentioning Darryl and Robbie - for helping them regain independence with a prosthetic leg and for guiding recovery after a difficult period. Another resident celebrates a long-term stay that included enjoyable activities like Uno and a Halloween party, describing the staff as friendly and the environment as clean. These testimonials illustrate that, when engagement is strong and staff are dedicated, Mark Twain Manor can feel like a supportive home rather than a place of neglect.
The mixed picture feeds into broader calls for reform. Several reviewers urge state-level inspections, more open lines of communication, and durable changes in leadership accountability. Some express that the facility's administration, particularly the DON or ADON, should be more accessible to families seeking answers. Others emphasize the indispensability of proactive family involvement in care and advocate for transparency around conditions and treatments. A few outright condemn the facility as unfit for loved ones, warning families to seek alternatives, while others hold out hope that improvements are possible with diligence and oversight.
In sum, the reviews present a facility that elicits strong, sometimes contradictory emotions. For some families, Mark Twain Manor offers moments of care, competence, and comfort, especially when therapies are well-delivered and families remain actively involved. For others, the experience has been marked by theft fears, delayed responses, perceived neglect, and leadership gaps that left residents vulnerable and distressed. The message across these accounts is unmistakable: the safety, dignity, and consistent quality of care for residents depend heavily on clear communication, reliable staffing, rigorous accountability, and a leadership that earns the trust of families who place their loved ones in the facility's care.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Lambert-St Louis International (4 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Mark Twain Manor is a premier assisted living community located in Bridgeton, MN. Our community offers a wide range of amenities and care services to ensure that our residents enjoy a comfortable and fulfilling lifestyle.
For our residents' convenience, we provide beauty salon services on-site so they can always look and feel their best. Residents can also enjoy their favorite shows and movies with cable or satellite TV in their own private rooms. Our community operated transportation makes it easy for residents to get around town for errands or social outings.
We understand the importance of staying connected in today's digital world, which is why we offer a computer center with Wi-Fi/high-speed internet access. Our fitness room allows residents to stay active and maintain their physical health. The gaming room provides a space for friendly competition and entertainment.
Nature lovers will appreciate our beautiful garden and outdoor spaces where they can relax and enjoy the fresh air. Housekeeping services ensure that residents' living spaces are always clean and tidy. Each resident has their own private bathroom for added comfort.
Meals are an important part of our residents' day, which is why we provide restaurant-style dining in our elegant dining room. We accommodate special dietary restrictions to ensure that everyone's nutritional needs are met. In addition, our staff prepares delicious meals according to diabetes diets.
Our dedicated staff is available 24 hours a day through our call system, providing supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive the right medications at the right times. Mental wellness programs support emotional well-being.
Transportation arrangement services are available to assist residents in scheduling non-medical transportation needs as well as transportation to doctors' appointments. Move-in coordination is also provided for a smooth transition into our community.
Residents have access to various activities designed to promote social engagement and personal interests. Concierge services make it easy for residents to plan outings or arrange for any additional services they may need. Fitness programs, scheduled daily activities, and planned day trips offer a wide range of options for staying active and entertained.
Mark Twain Manor is conveniently located with numerous nearby amenities. There are cafes, pharmacies, restaurants, and parks in close proximity to our community. In addition, there are hospitals and theaters nearby for easy access to medical care and entertainment options.
At Mark Twain Manor, we strive to provide a warm and welcoming environment where our residents can thrive. With our extensive amenities and care services, we are committed to ensuring that each resident's individual needs and preferences are met with exceptional quality of care.
Mark Twain Manor is located at 11988 Mark Twain Lane, Bridgeton, MN 63044 in St. Louis County, Missouri
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