Notting Hill

Pros

• The apartments offer affordable, clean units.
• The staff is described as amazing.
• The properties are described as nice, with updates, quiet surroundings, and safe, friendly neighbors.
• Carmen is praised for rapid maintenance service, sometimes within 10 minutes.
• Krystin Page is described as awesome to work with, with great communication.
• The place is described as a great place to live with awesome management.

Cons

• The management is very poor and doesn't take proper care of tenants; issues linger for months.
• It takes months to contact anyone or get issues resolved; the office is often unavailable.
• The gate never works, and the gym is incomplete with missing weights; the treadmill hasn't worked for years.
• Groundskeeping is inconsistent: mowing misses spots and weed eating is sporadic; the community garden is all weeds.
• Repeated flooding causes mold; carpet drying is delayed and mold isn't addressed promptly.
• Drainage problems are blamed on the city rather than the owner; the property manager won't acknowledge or fix mold concerns.
• The management has evicted tenants in vulnerable situations and appears to misuse lease terms; multiple lease issues are cited.
• Sewer problems and backups persist with terrible response times; there are reports of sewage dumping in the yard.
• Inquiries and tours are poorly handled; staff often does not respond or provide contact.

Review

The collection of reviews paints a troubling picture of property management under Iron Door Management, spanning multiple properties and years. Across the board, tenants describe chronic mismanagement, slow or nonexistent response times, and maintenance that is consistently behind schedule or incomplete. Recurrent themes emerge: basic security and facilities that should be reliable are either malfunctioning or neglected, and when problems arise, residents feel shut out rather than supported. Even when individual staff members are praised, the overarching experience remains one of frustration and disappointment, as if the core operations and staffing constraints undermine any positive experiences at the unit level.

Maintenance and infrastructure emerge as the most persistent points of complaint. Tenants report gate systems that rarely function, a gym that is half-equipped or poorly maintained, and landscaping that looks neglected, with weed growth and missed spots in mowing. Inside units, flooding from rain is a frequent problem, spreading moisture through carpets and laminate floors and sometimes leading to mold. In several accounts, repairs to carpets or subflooring are delayed, or work is canceled due to supposed drying times that are never properly completed. In one particularly troubling case, a unit's carpet was replaced but the subfloor or pad was not, and no fans or dehumidifiers were left running to facilitate drying, resulting in ongoing moisture problems. The mold issue is repeatedly described as unaddressed or dismissed by management, even as tenants provide photos and detailed descriptions of mold presence under carpet and laminate. The drainage and plumbing problems are framed as a structural burden, with some tenants arguing that drainage is the city's problem, while others insist the issues are rooted in the properties themselves or the way maintenance is organized across multiple properties.

Water and sewer problems compound these maintenance woes. Several reviewers recount ongoing flood events and sewer backups that spill into living spaces, sometimes from neighboring units, with one report claiming that sewage was dumped in the front yard after a "fix" was claimed complete. The combination of water intrusion, potential mold exposure, and the slow pace of remediation creates a sense of ongoing health and safety risk for residents. Some reviews point to older infrastructure, tree-root related plumbing problems, and units built below street level as factors that require more proactive management and capital investment than tenants feel they are receiving.

Leasing terms and the handling of tenant eligibility also contribute to the negative sentiment. A notable thread centers on age-restricted housing that allegedly shifted from a 55-and-over designation to open to all ages, described by some as a lease violation or deception that violated expectations and trust. There are reports of eviction under stress and medical hardship, including a case where a tenant who was hospitalized after a stroke faced eviction, with accusations that communication failures and a lack of responsiveness worsened the situation. This particular narrative includes claims of a judge's eviction despite the tenant's medical condition and the involvement of legal aid to navigate the situation. Other reviewers describe difficulty with voucher acceptance, implying that financial assistance programs were not integrated smoothly into the leasing process.

Communication with management and office operations is another recurring sore point. Reviewers describe offices that are often unstaffed or hard to reach, with long wait times for responses and inconsistent follow-through. Specific staff members are named, with mixed impressions: some tenants commend staff for their efforts, responsiveness, and ability to get repairs expedited, while others recount repeated failed attempts to contact the office, tours that never materialize, and miscommunications about leasing procedures. Reports of staff members who were polite or helpful are juxtaposed with experiences of rude behavior, lack of accountability, and what feels like a reactive rather than proactive approach to resident concerns. The impression is that while a few individuals can deliver good service on an ad hoc basis, the organizational structure and on-site availability are insufficient to meet residents' needs.

Beyond maintenance and administration, residents flag broader quality-of-life concerns tied to the community environment. Gate reliability, off-leash dogs, speeding on neighborhood streets, and other safety or nuisance issues are mentioned as ongoing drawbacks. Common-area maintenance is described as chaotic - trash left on-site for extended periods, weed-choked community spaces, and a general sense that the properties' external appearance does not match the expectations set by ownership or marketing. Some reviewers emphasize specific successes - such as affordable, clean units or particular staff members who went above and beyond in a moment of need - but these are outnumbered by accounts of ongoing neglect and mismanagement that undermine trust in the organization as a whole.

There are, however, a few instances of notably positive experiences amid the negative feedback. A handful of tenants praise certain staff members for exemplary service, highlighting staff-driven maintenance responses that arrived quickly and were effective. In a couple of reviews, residents describe the units themselves as attractive and well-kept when looked at in isolation from the management, indicating that the physical properties can be solid while the management framework fails to support residents' basic needs. These glow moments tend to be isolated, though, and are often framed as exceptions rather than the norm within the broader pattern of complaints about responsiveness, safety, and long-term maintenance.

Taken together, these reviews suggest a persistent gap between the potential of the properties (clean units, decent layouts, and reasonable rent) and the reality of day-to-day management (slow responses, inconsistent maintenance, unresolved safety concerns, and contested leasing practices). Residents repeatedly express a sense of being unheard and exposed to risk, especially when flooding, mold, or sewer problems arise. The overarching tone is one of urgency: without reliable communication, timely repairs, and a proactive approach to infrastructure and safety, tenants feel powerless and eager to find alternatives. In this environment, the few stories of responsive staff provide small beacons of relief, but they are not enough to offset the broader experience of mismanagement and neglect described by many residents.

Located in Belton, Missouri, this area offers a variety of amenities within close proximity. With several physicians and healthcare facilities nearby, including Cass County Eye Care Center and Research Belton Hospital, seniors can easily access medical care. Additionally, there are multiple pharmacies for convenient prescription pick-up. For dining options, residents can choose from a range of restaurants such as Cracker Barrel and Freddy's Frozen Custard & Steakburgers. Places of worship like Raymore Christian Church are also within reach for spiritual needs. Those who enjoy outdoor activities can visit nearby parks like Raymore Parks & Recreation or Ironwoods Park. For entertainment, the AMC DINE-IN Prairiefire 17 theater is just a short drive away. Overall, this area provides a mix of healthcare services, dining choices, recreational opportunities, and cultural experiences for senior living.

Physicians

• Pathways (0.2 miles)
• Cass County Eye Care Center (0.3 miles)
• Southland Primary Care (1.5 miles)
• Midwest Women's Healthcare Specialists (1.6 miles)
• Research Belton Hospital (1.6 miles)
• Hickman Mills Clinic - Encompass Medical Group (3 miles)
• Jeffrey Allen Scott (5 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (1.1 miles)
• CVS Pharmacy (3.1 miles)
• Walgreens (5 miles)
• CVS Pharmacy (6.6 miles)
• Walgreens (7.7 miles)
• CVS Pharmacy (7.7 miles)

Restaurants

• Snack Shack (0.4 miles)
• Fazoli's (0.7 miles)
• Cracker Barrel (1 miles)
• McDonald's (1.4 miles)
• Freddy's Frozen Custard & Steakburgers (1.4 miles)
• Culver's (2.6 miles)
• Mexico Viejo (2.9 miles)

Places of Worship

• Raymore Christian Church (2.8 miles)
• United Methodist Church, Family Life Center (6.2 miles)
• Lord of Life Lutheran Church (6.7 miles)
• St Michael The Arch Angel (7.3 miles)
• Abundant Life Baptist Church (9.8 miles)
• Cleveland Christian Church (10 miles)
• First Assembly Of God (10.1 miles)

Cafes

• BIng Coffee (3 miles)
• Starbucks (6.5 miles)
• Starbucks (9.6 miles)
• Starbucks (10 miles)
• McLain's Market (10.1 miles)

Parks

• Raymore Parks & Recreation (4.6 miles)
• Raymore Recreational Park (4.6 miles)
• Ironwoods Park (6.2 miles)
• Gezer Park (7.2 miles)
• Arbor Walk Park (7.4 miles)
• Overland Park Arboretum (8.5 miles)

Theaters

• AMC DINE-IN Prairiefire 17, Formerly Cinetopia Overland Park 18 (7.9 miles)

Hospitals

• Saint Luke's South Hospital (9.6 miles)