Truewood By Merrill, Ocean Springs

Pros

• The staff at Truewood by Merrill in Ocean Springs is consistently described as friendly, helpful, and attentive, creating a welcoming environment for residents and their families.
• Residents enjoy a variety of engaging activities, ensuring there is something for everyone to participate in, which promotes socialization and well-being.
• Truewood’s cleanliness and comfortable living spaces contribute to a pleasant atmosphere for residents to call home.
• The facility provides good quality meals with options for residents, catering to their dietary preferences and needs.
• Families appreciate the compassionate care provided by the staff, who prioritize the mental and physical well-being of the residents.
• Many reviews highlight the positive transformation seen in residents after moving to Truewood, including increased happiness and improved overall quality of life.
• The management team at Truewood is noted for being personable and quick to get to know the residents, contributing to a family-oriented community feel.
• Reviewers express confidence in the quality of care their loved ones receive at Truewood, emphasizing patient safety and individualized attention.
• Several families commend the excellent location of Truewood due to its proximity to healthcare providers and essential services.

Cons

• The medical staff misses important details and lacked the ability to transport patients, leading to concerns about care.
• There were complaints about overcharging for services that were not performed, resulting in feelings of being taken advantage of, especially regarding a resident with dementia.
• One family experienced significant stress due to poor communication from a nurse when transferring medications, which caused a panic attack and hospitalization.
• A resident noted that while the facility was beautiful, it did not offer as many services as other options in the area for the price paid.
• Some residents felt that activities did not cater well to their personal interests or lifestyles, making them less engaging.
• Although the facility was clean and friendly, one reviewer stated they could not recommend it due to previous negative experiences with medication management and unprofessional management practices.
• A family expressed disappointment that their loved one did not qualify for admission despite needing assisted living care, leaving them feeling hopeless during their search.

Review

Truewood by Merrill in Ocean Springs has received a variety of reviews that highlight both its strengths and weaknesses as an assisted living facility. Many families have shared their experiences regarding the care their loved ones receive, the ambiance of the facility, and the overall atmosphere during their stay. Generally, there seems to be a split between those who found it to be an excellent choice for their relatives and others who faced significant challenges.

One notable positive aspect of Truewood is its ability to foster happiness in residents, particularly among those transitioning from long-term homes. One reviewer mentioned how their mother, after living alone for nearly 70 years, initially resisted moving but quickly adapted once she saw the benefits—safety, social opportunities, and attentive staff. This sense of community has made a significant difference in her quality of life since the passing of her husband. The transformational experience for many residents showcases the facility's commitment to not just care but enhancing overall well-being through social interaction and engaging activities.

The staff at Truewood has received consistent praise across multiple reviews for being friendly, helpful, and compassionate towards residents and families alike. According to one family member whose father was struggling with health issues during his transition to assisted living, the staff provided vital support that allowed for a smoother adjustment process amidst difficulties. Residents feel attended to not only physically but also emotionally—a factor deemed crucial for elderly individuals who might feel isolated or anxious about such transitions.

However, alongside these positive sentiments are some complaints regarding medical care coordination and management practices. One reviewer detailed frustrations concerning medication transfers when moving a loved one to another facility due to inadequate communication from nursing staff. Such experiences have led some families to express concern over potentially overlooked health details that could significantly impact a resident's wellness. Additionally, there were alarming reports regarding lost personal items like jewelry and perceived exploitation by staff members knowing a resident had frontal lobe dementia—highlighting a potential gap in oversight that needs addressing.

Cost also plays a significant role in how families perceive Truewood’s value proposition. Several reviewers noted that despite the appealing amenities like buffet meals and various recreational activities offered at Truewood, they felt it fell short compared to other facilities within similar price ranges—particularly in terms of personalized services offered or additional charges incurred for basic assistance needs. The disconnection between cost expectations and service delivery left some families searching elsewhere despite appreciating the cleanliness and friendliness of Truewood’s environment.

Nonetheless, many arriving prospective residents or family members still felt drawn toward Truewood by Merrill given its inviting atmosphere and engaging community features. The management team has been praised for getting acquainted with residents quickly while ensuring active lifestyles via diverse activities tailored for different interests—from bingo games to exercise classes designed specifically with senior mobility needs in mind. A review even highlighted how accommodations were made for dietary restrictions which further solidifies an inclusive environment catered specifically around individual resident requirements.

Ultimately, experiences at Truewood by Merrill exhibit a mixed bag reflecting differing expectations versus reality amongst its visitors. While many families leave satisfied with their decision—emphasizing outstanding customer service aimed at nurturing independent yet secure lives—the concerns voiced warrant careful consideration as they navigate their options when seeking assisted living facilities that balance quality care alongside personalized attention within affordable means.

Pharmacies

• Coastal Pharmacy (0 miles)
• Patterson's Pharmacy & Medical (0.3 miles)
• Patterson's Pharmacy (0.3 miles)
• CVS Pharmacy (1.8 miles)
• Winn-Dixie (2.5 miles)
• Polk's Drugs #9 (3.3 miles)
• Save Rite Pharmacy (3.5 miles)

Physicians

• Singing River Regional Digestive Specialists (0.1 miles)
• Raymond L Weiss (0.3 miles)
• Singing River Ocean Springs Imaging Center (0.3 miles)
• Ocean Springs Surgical and Endoscopy Center (0.3 miles)
• Mississippi Eye Surgery Center (0.4 miles)
• Memorial Physician Clinics Family Practice Ocean Springs (0.4 miles)
• Medical Care Center (0.4 miles)

Hospitals

• Ocean Springs Hospital (0.4 miles)
• Veterans Hospital (10 miles)

Restaurants

• Rumours Lounge (0.4 miles)
• Whataburger (0.9 miles)
• McDonald's (1 miles)
• Popeyes Louisiana Kitchen (1.6 miles)
• Quakes Ice Creamery (2.1 miles)
• Mezo's Juke Joint (2.5 miles)
• Arby's (2.9 miles)

Parks

• Fort Maurepas Park (3.3 miles)
• Biloxi Dog Park (11.5 miles)
• Popps Ferry Causeway Park (11.9 miles)

Theaters

• The Grand 18 - D'Iberville Theatre (7.4 miles)

Cafes

• Jacked Up Coffee Bar (7.4 miles)
• Quickly Asian Fusion Cafe (7.5 miles)
• Starbucks (8.1 miles)
• The Grind Coffee and Nosh (9.7 miles)
• SIP Beverages Biloxi (12.7 miles)