Priority One Home Care - Flowood, MS

Pros

• They have a few good caregivers.
• They do have adequate staff.

Cons

• Their office staff is disorganized.
• Most of their staff were unreliable.
• They are very unprofessional and disrespectful.
• They don't care about their clients.
• Their workers are always late.
• An aide cursed at a client.
• They have talked about the reviewer to other people.
• They never cared about clients' well-being.

Review

Across the accounts, there are a few good caregivers, but the office staff is consistently disorganized. In some cases, there was adequate staffing, yet reliability remained a problem, with several workers showing up late or not showing up at all. The contrast between the care given by a handful of aides and the turmoil behind the scenes left clients unsure who would arrive and when. The overall impression is that the agency struggles to coordinate its team, even when it has bodies to assign.

Communication, timeliness, and professionalism appear as recurring concerns. The environment is described as unprofessional and disrespectful, with clients feeling that their well-being is not prioritized. Not only were caregivers frequently late, but there were also instances of misconduct, including an aide who cursed at the client. One reviewer noted that the aide asked to return to the home, implying some ongoing access despite the tension. The reviews also suggest that staff spoke about clients to other people, revealing a breach of privacy and respect. The cumulative effect was a sense that the agency did not truly care about the clients' safety or comfort, leaving people waiting for help for days.

One particularly stark memory centers on a direct confrontation with a supervisor. After calmly voicing concerns, the client was told, "She didn't care if I switched nursing agencies," and the call was abruptly ended with a hang-up. That moment illustrates a clear disconnect between management and clients and signals a dismissive attitude toward feedback. It reinforces a narrative of a system that is slow to respond and quick to dismiss concerns. The result, for many, is a loss of trust and a decision to withdraw from the service.

Another thread running through the accounts is the impact of inconsistency on basic needs. The writers describe days when no help arrived at all, leaving vulnerable individuals without essential support. The persistence of such gaps underscores the impression that the operation prioritizes appearances over actual caregiving. The sense of relief at leaving the service and the strong recommendation against using the agency - sometimes even described as not recommending the service to an animal - show how deeply people felt let down.

Taken together, the experiences portray a pattern rather than isolated incidents. Caregivers may be capable, but the administrative and supervisory framework seems to undermine the service. The combination of disorganization, late or missing visits, abusive behavior by some aides, and a management response that dismisses client concerns paints a troubling portrait of the agency. Potential clients reading these accounts would rightly crave a system with reliable scheduling, respectful treatment, and transparent communication.

While every service area can have a bad day, the accumulation of these reviews suggests a persistent problem that affects client welfare. The recurring themes - unprofessionalism, lack of care for clients' well-being, privacy concerns, and hostile management responses - offer a clear warning. Anyone evaluating home-care options might prioritize providers with strong reputations for reliability, staff accountability, and compassionate, respectful interactions. In the end, the voices here urge prospective clients to seek alternatives that put patient safety and dignity first.

Flowood, Mississippi offers a convenient and vibrant community for senior living. With a variety of dining options such as Amerigo Italian Restaurant and Chick-Fil-A within close proximity, residents can enjoy delicious meals without having to travel far. Additionally, there are several pharmacies nearby including CVS Pharmacy and Kroger Pharmacy, ensuring easy access to necessary medications. For medical care, there are reputable facilities like Mississippi Sports Medicine and Orthopaedic Center and Rankin Medical Center Sleep Lab in the area. Peaceful parks like Liberty Park provide opportunities for outdoor recreation, while cafes like Mocha Mugs offer cozy spots to relax and socialize. Finally, various places of worship like St Philip's Episcopal Church cater to spiritual needs within the community. Overall, Flowood offers a well-rounded environment with essential amenities for seniors looking for a comfortable and engaging lifestyle.

Restaurants

• Amerigo Italian Restaurant (0.1 miles)
• Half Shell Oyster House (0.2 miles)
• Chick-Fil-A (0.3 miles)
• Chicken Salad Chick (0.4 miles)
• Logan's Roadhouse (0.4 miles)
• Wendy's (2 miles)
• Raising Cane's Chicken Fingers (2.2 miles)

Pharmacies

• CVS Pharmacy (0.2 miles)
• Kroger Pharmacy (0.4 miles)
• F & M Specialty Pharmacy (1.6 miles)
• Walgreens (2.8 miles)
• Transcript Pharmacy (3.2 miles)
• Specialty Pharmacy (3.3 miles)
• Polk's Discount Drugs (3.5 miles)

Physicians

• Lasik Laser Eye Center (0.4 miles)
• Cari clarkson (0.7 miles)
• Mississippi Sports Medicine and Orthopaedic Center (1.3 miles)
• Cole Facial Plastic Su (2 miles)
• Lakeland Primary Care Clinic (2.3 miles)
• Southern Women's Health (2.4 miles)
• Breast Care Clinic Of Jackson (2.4 miles)

Parks

• Liberty Park (1.3 miles)
• Pelahatchie Shore Park (4.4 miles)
• Friendship Park Lake Harbour (6.1 miles)

Transportation

• Jackson-Medgar Wiley Evers International Airport (JAN) (1.9 miles)
• Delta Air Lines (1.9 miles)

Hospitals

• Tibwell Christy Up Grants Ferry (3.2 miles)
• Rankin Medical Center Sleep Lab (4 miles)
• Fresenius Dialysis (4.3 miles)
• Select Specialty Hospital (5.7 miles)

Cafes

• Mocha Mugs (4.1 miles)
• Starbucks (4.4 miles)
• Cups Crossgates (4.6 miles)
• Starbucks (5 miles)
• Starbucks (6.1 miles)

Places of Worship

• St Philip's Episcopal Church (4.3 miles)
• Meadowbrook Church of Christ (5.2 miles)
• St James Episcopal Church (5.8 miles)