Brightstar Care - Savage, MN

Pros

• BrightStar is repeatedly described as a godsend and a life saver by clients and their families.
• Caregivers are praised for being caring, friendly, punctual, and professional.
• Mary V. is commended for thorough, timely communication and for matching the right caregiver to the patient.
• Megan, the nurse, is recognized for excellent assessment and care planning.
• Jasmine Mercado is described as top-notch, treating clients like family.
• Ashley is noted for caring demeanor, professionalism, and guiding families through hospice care.
• Aide Rachel is described as amazing, with a strong bond formed with the client.
• Olga is consistently on time, polite, and thorough in her care.
• The BrightStar team is credited with improving quality of life for patients and easing family caregiving responsibilities.
• Families express high satisfaction and would highly recommend BrightStar Care.

Cons

• One reviewer described BrightStar's service as very unprofessional.
• Another reviewer expressed nervousness about connecting with a caregiver and concerns about reliability.
• A reviewer noted there had been a couple of bad incidents before things improved.

Review

BrightStar Care is repeatedly described by families as a transformative partner in at-home health support, delivering not only practical daily assistance but also genuine reassurance and warmth during times of medical transition and ongoing care needs. Across countless testimonials, the services span from personal hygiene and meal preparation to laundry, bed-making, and comprehensive coordination of medical care. Families repeatedly emphasize the relief of coming home after surgeries or facing progressive conditions, knowing a dependable team is there to support every facet of daily living and medical care. The gratitude is directed toward a wide range of staff, from administrators and case managers to home health aides, nurses, physical therapists, occupational therapists, and the nurses' aides who become trusted extensions of the family.

One recurring thread is the impact of Natalee, who is singled out as a godsend for caring for a father and enabling a caregiver to work a full-time job without compromising his comfort and safety. This sentiment reflects a broader pattern in which BrightStar care staff do not merely perform tasks; they alleviate the heavy logistical and emotional burden that families experience when managing care at home. Natalee's attentiveness and ability to relieve a major portion of daily responsibilities are highlighted as life-changing, illustrating how BrightStar can become more than a service provider - an essential partner in family life.

Care coordination and personalized care planning are also celebrated. Mary V. is praised for her flexibility and thorough communication when caring for a mother, and Megan, the RN, is noted for a thoughtful assessment and the development of an effective care plan. The alignment between Mary V. and Megan is described as critical, underscoring BrightStar's emphasis on matching caregivers to clients in ways that respect personalities, routines, and medical needs. Several families point to the care team's ability to adapt to changing needs and requests while maintaining continuity and a high standard of care.

The experiences are overwhelmingly positive, with many customers stating that BrightStar exceeded expectations. A common refrain is the warmth and reliability of staff - caregivers who are friendly, proactive, and willing to take on a broad range of tasks beyond the minimum. For example, Jasmine Mercado is highlighted as top-notch - friendly, punctual, and deeply caring - treating clients as if they were family and bringing comfort to households. Ashley's six-month tenure with a family after initial nervousness demonstrates how a connection can form, with Ashley guiding a family through hospice care, teaching practical techniques, and making thoughtful, appropriate suggestions while remaining self-motivated and dependable.

Several testimonials center on the bond formed between clients and specific caregivers. Our Aide Rachel is described as absolutely amazing, creating a special bond with a father who looked forward to her visits, and a nurse April is praised for consistently delivering necessary care with evident warmth. The sense that these relationships extend beyond mere service delivery into genuine companionship is a recurring theme, reinforcing the sense that BrightStar caregivers can become trusted, almost familial presences in the home.

Other staff members receive frequent commendations. Olga is repeatedly noted for consistent punctuality, politeness, and thorough follow-through on tasks. Megan is mentioned again for her excellent nursing support and for updating care plans in ways that keep all caregivers aligned. The role of the broader care team - home health aides, nurses, and therapists - appears as a cohesive, well-orchestrated system, with multiple references to the value of having a skilled nurse, a responsive physical therapist, and an attentive occupational therapist all communicating clearly about goals and progress.

Recognition also extends to the Veterans Affairs (VA) context, with stories about BrightStar Care becoming an integral part of a veteran's life. In these accounts, staff such as Mary V. (aide), April J. (nurse), Alysha, Alysa, and others are cited for their exceptional care. Families describe the caregivers as not only fulfilling clinical needs - medication management, mobility support, and therapeutic exercises - but also providing organization, encouragement, and companionship that bolster overall well-being. The testimony makes clear that BrightStar's service is not one-size-fits-all; it involves a collaborative approach that respects the unique medical histories and routines of each client.

The collective voice also acknowledges occasional challenges, reminding readers that no service is perfect for every individual. One brief note simply states "Very unprofessional," a reminder that experiences can vary. This single, isolated remark sits alongside dozens of glowing testimonials, presenting a realistic spectrum of experiences while underscoring BrightStar's overall strong reputation in meeting family expectations and patient needs.

Across multiple stories, there is a strong emphasis on the practical gains BrightStar provides: improved quality of life for individuals living with dementia and frailty, better daily routines, safer home environments, and more consistent, compassionate care that reduces hospital visits and stress for families. Instances of caregivers adapting to complex routines - preparing breakfast, assisting with laundry, tidying living spaces, helping with dressing and personal care, and coordinating with nurses and therapists - illustrate a holistic approach to in-home care. Families repeatedly highlight how these everyday tasks, when handled with care and reliability, contribute to a much more dignified and comfortable home life for their loved ones.

In appreciation of the leadership and care infrastructure, several testimonials call out the case management team and their colleagues for going above and beyond. Debra, a case manager, and her team are commended for their diligence and empathy, helping families navigate the caregiving journey with confidence. The sentiment is that BrightStar Care's success reflects not just individual caregivers' talents, but a well-supported network that sustains high standards, adapts to changing needs, and sustains positive experiences across long periods of home-based care.

Overall, the chorus of voices paints BrightStar Care as a highly valued partner in caregiving for aging relatives, veterans, and patients with chronic or post-surgical needs. Families describe a broad spectrum of professionals - administrators and coordinators, home health aides, nurses, physical and occupational therapists, and supportive staff - who combine practical skill with human warmth. The result is a consistent pattern of appreciation for reliability, responsiveness, and thoughtful, personalized care that helps families maintain independence, dignity, and peace of mind at home. For many, BrightStar is not just a service provider but a trusted ally in navigating the challenges and joys of caregiving.

This part of Savage, Minnesota offers a variety of amenities that cater to senior residents. With several restaurants nearby such as Pau Hana, McHugh's Public House, and Edelweiss Bakery, seniors can enjoy a range of dining options within close proximity. There are also cafes like Caribou Coffee and Starbucks for those who enjoy a coffee outing. Additionally, pharmacies like Walgreens and CVS provide convenient access to medication and healthcare needs. For medical care, there are reputable physicians at Savage Family Eye Clinic and Twin Cities Orthopedics Burnsville located just a short distance away. The area also boasts beautiful parks such as Lakefront Park and Cleary Lake Regional Park for leisurely walks and outdoor activities. Places of worship such as St Michael Catholic Church offer spiritual support to residents. Furthermore, Fairview Ridges Hospital is readily accessible in case of any medical emergencies. Overall, this part of Savage provides a well-rounded community with essential services for seniors looking to settle in the area.

Restaurants

• Pau Hana (0.3 miles)
• McHugh's Public House (1.1 miles)
• Sonic Drive-In (2.1 miles)
• Taco John's (2.2 miles)
• McDonald's (2.2 miles)
• Mccoys Copper Pint (2.9 miles)
• Edelweiss Bakery (3 miles)

Cafes

• Caribou Coffee (0.4 miles)
• Caribou Coffee (3.2 miles)
• Starbucks (3.9 miles)
• Panera Bread (4.2 miles)
• Caribou Coffee (5.3 miles)
• Starbucks (7.7 miles)
• Panera Bread (7.9 miles)

Pharmacies

• Walgreens (0.6 miles)
• Walgreens (4.1 miles)
• Geritom Medical (5 miles)
• Lunds & Byerlys Burnsville (5.1 miles)
• Walgreens (5.2 miles)
• CVS Pharmacy (5.3 miles)
• CVS Pharmacy (5.3 miles)

Physicians

• Savage Family Eye Clinic (1.1 miles)
• Twin Cities Orthopedics Burnsville (4.1 miles)
• Mystic Lake Events (4.9 miles)
• Park Nicollet Clinic and Specialty Center Burnsville (4.9 miles)
• Fairview Ridges Specialty Care Center Park Nicollet Obgyn (4.9 miles)
• Mystic Clinic (5 miles)
• Fairview Ridges Specialty Care Center (5 miles)

Parks

• Lakefront Park (2.8 miles)
• Cleary Lake Regional Park (3.7 miles)
• Greenhaven Park (4.3 miles)
• Willows Park (4.4 miles)
• Cleary Lake Off Leash Dog Park (4.6 miles)
• Rice Lake Park (4.9 miles)
• Hyland Lake Park Reserve (5.8 miles)

Places of Worship

• St Michael Catholic Church (3.3 miles)
• Friendship Church (5.2 miles)
• St Catherine Of Spring Lake (8 miles)
• Grace Church (8.2 miles)
• St Marys Of The Purification (8.3 miles)
• Marystown Catholic Church (8.3 miles)

Hospitals

• Fairview Ridges Hospital (5 miles)
• Apple Valley Medical Clinic (8.2 miles)

Theaters

• Jj’s Theatre & Draft House (8.3 miles)