4585 West Greenleaf Drive, Eagan, MN 55123
For more information about senior living options: (844) 490-3973
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Synergy HomeCare is described as reliable, flexible, and consistently attentive to clients' needs. Lina (Apolina) is praised for being caring and for preparing delicious meals during visits. Caregivers are described as professional and kind. Bri and the staff are commended for presenting services clearly and showing compassionate care. The company is trusted to care for loved ones and to educate and connect clients, families, and caregivers. Bri and Jonathan are involved in care plans and ensure things run smoothly. The team is described as incredibly kind, compassionate, and well-trained, delivering a VIP experience. They help veterans access VA benefits and significantly improve quality of life.
The reviewer described the experience as awful and the company as completely unreliable, often overbilling, with some employees arriving impaired after using marijuana. A caregiver quit and falsely claimed cannabis was in the home and dangerous for the patient, while the reviewer asserted the caregiver arrived impaired. Many staff reportedly struggled with emotional issues, which raised safety concerns. The company did not take accountability and instead accused customers of vulgar language, indicating a lack of professionalism, integrity, and reliability. The reviewer urged others to stay far away from Synergy.Experiences with Synergy Home Care of Eagan run a wide gamut, painting a picture of a company capable of delivering exceptional, attentive, and deeply compassionate in-home care - while also illustrating how fragile quality can be when reliability or oversight falters. On one end of the spectrum are accounts of highly positive, relationship-driven care where families feel seen, supported, and empowered to manage their loved ones' needs with confidence. On the other end are troubling reports of inconsistency, billing concerns, and safety questions that left some families feeling overwhelmed and skeptical. Taken together, the reviews suggest a company that can provide outstanding service when the team is aligned, but which has struggled with notable lapses in reliability and professionalism for some clients.
Several reviewers center praise on the people who carry out the day-to-day care. Caregivers are repeatedly described as kind, compassionate, and well-trained, capable of handling a broad array of tasks - from personal care and bathing to housekeeping, meal preparation, and running errands. In particular, Lina (Apolina) is singled out for not only caring attention but also for making delicious meals during her visits, highlighting how meaningful small touches can be in end-of-life and recovery settings. The team's attentiveness extends beyond basic care to include encouraging physical activity, helping with errands, and even tidying the home - activities that reinforce a sense of normalcy and well-being for patients.
The leadership and coordination around care are frequently praised as well. Bri Beltran, the owner, and her team are described as accessible, energetic, and purpose-driven, with Bri in particular depicted as a resourceful, cheerful, and responsive leader who genuinely cares about both clients and staff. Families report that Bri and her colleagues - Jonathan (co-owner), as well as office staff like Johanna and Sheri - took an active role in care planning, scheduling, and navigating practical needs such as VA benefits, long-term care insurance, and scheduling changes. The involvement of a registered nurse from Synergy, Ryahn, is highlighted in several reviews as a reassuring layer of medical oversight; one family notes frequent visits by Ryahn to ensure ongoing, high-quality care. The company's dedication to educating and connecting clients, families, and caregivers is consistently praised as a differentiator, with some reviewers describing the experience as going "above and beyond" what they expected from home care services.
Community and veteran-focused strengths are repeatedly mentioned. Reviewers appreciate that Synergy is veteran-friendly, with specific references to VA benefits and the ability to leverage long-term care resources that improve quality of life. The company's knowledge in navigating veterans' services is described as meaningful and impactful for families, turning what could be a confusing process into a smoother experience. Several testimonials emphasize the "VIP experience" for loved ones, reflecting an emphasis on not just basic care but also on dignity, respect, and a holistic approach to well-being. The warmth of staff, paired with practical supports like infection control practices and consistent communication, helps families feel that their loved ones are not just receiving care but being treated with genuine kindness.
Some reviews highlight how Synergy's care extends beyond traditional medical tasks to support daily living and emotional well-being. Caregivers are noted for creating engaging routines, assisting with exercises, and even helping with social and recreational activities - an important reminder that home care encompasses companionship and encouragement as much as physical assistance. Instances of particularly positive experiences include care after major procedures or surgeries, where caregivers supported patients through recovery, monitored medications, and coordinated with nursing services to ensure safe, steady progress. The testimonials frequently mention flexible scheduling and a well-run organization, with owners and staff readily adapting to changing needs and providing timely, responsive service.
Despite the many glowing accounts, there are clear, contrasting experiences that temper the overall impression. One family describes nearly a year of awful service marked by unreliability, overbilling, and troubling safety concerns, including employees arriving impaired after marijuana use. They recount an incident where a caregiver quit and falsely accused the patient of cannabis in the home, accusing the patient of dangerous behavior rather than taking responsibility for the caregiver's own impairment. This reviewer also notes staff who reportedly struggled with emotional issues, contributing to an environment felt to be unsafe or unstable. When they raised concerns, they felt dismissed or unfairly accused of using vulgar language, which eroded trust and led them to conclude that professionalism and integrity were lacking. This is a stark reminder that, for some clients, the quality of care hinges on consistent staff behavior, solid oversight, and a transparent, accountable management culture.
For these families, the decision to seek a "second chance" under new caregiver arrangements reflects cautious optimism amidst ongoing concerns about reliability and accountability. The negative experiences emphasize the importance of clear billing practices, drug-free workplace policies, thorough caregiver screening, and effective issue resolution. They also highlight how critical it is for management to acknowledge concerns, address mistakes, and restore trust when problems arise. In any discussion of home care, patient safety and dependable communication are non-negotiable; these reviews illustrate how quickly confidence can erode when those elements are perceived to be missing.
Taken together, Synergy Home Care of Eagan presents as a company capable of delivering truly outstanding, person-centered care when its team is well-aligned and effectively supervised. The positive testimonials celebrate compassionate caregivers, accessible leadership, strong nurse support, and valuable benefits navigation - especially for veterans and families navigating complex care decisions. The breadth of praise for Bri and her team, the hands-on involvement of office staff, and the emphasis on creating a supportive community for clients and families all point to a service that has the potential to make a meaningful difference in people's lives. At the same time, the more critical accounts serve as a cautionary note about ensuring consistent staffing, transparent billing, and proactive, accountable handling of any concerns or incidents.
If you're considering Synergy, these perspectives suggest a thoughtful approach: speak with Bri and the team about care goals, ask for a clear care plan and written expectations, verify the caregiver selection process, and inquire about how issues are documented and resolved. It's also wise to confirm policies around safety and impairment, billing practices, and the frequency of RN oversight. For families who have had particularly positive experiences - especially with Bri, Ryahn, and the veteran-benefits connections - the service can be transformative and deeply reassuring. For those who have encountered reliability or safety concerns, it may be important to confirm current practices and request references specific to your care needs before moving forward.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (8 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Zachary Home Health I is an assisted living community located in Eagan, MN. Residents at our community can enjoy a range of amenities such as a dining room, fully furnished accommodations, a beautiful garden, and access to housekeeping services. We also offer move-in coordination services to ensure a smooth transition for new residents.
For those who enjoy spending time outdoors, we provide outdoor space where residents can relax and enjoy fresh air. Our community is equipped with telephone and Wi-Fi/high-speed internet access to keep residents connected with their loved ones.
At Zachary Home Health I, we prioritize the wellbeing of our residents by offering comprehensive care services. Our trained staff provides assistance with activities of daily living including bathing, dressing, and transfers. We also coordinate with health care providers to ensure that each resident receives the necessary medical attention. Special dietary restrictions are accommodated in our dining options and meal preparation and service are provided. Medication management is available to help residents stay on top of their medical needs.
Transportation arrangements are made for medical appointments and doctors' visits so that residents have easy access to healthcare facilities. Additionally, there are multiple cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and theaters located nearby for added convenience.
At Zachary Home Health I, we strive to create a comfortable and supportive environment for our residents while providing them with the necessary amenities and care services they need to live fulfilling lives.
Zachary Home Health I is located at 4585 West Greenleaf Drive, Eagan, MN 55123 in Dakota County, Minnesota
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