680 Summer Lane, Eagan, MN 55123
For more information about senior living options: (866) 208-4318
Overall Review of Zachary Home Health II
Pros
Lisa A. and Teresa M. have been absolutely phenomenal and thorough.- The level of care and respect shown is impressive.
- The staff are wonderful and consistently strive for quality care.
- The experience with the company has been great, with wonderful care and lovely doctors.
- The company has a meaningful mission.
Cons
The reviewer states they were subjected to mental and emotional abuse by management.- They were asked to cross boundaries with clients after the clients indicated disinterest.
- They were suspended and then fired during the suspension, with fear instilled in the clients.
- They would never recommend the company.
- The sales agent was offended, sarcastic, and hung up, causing the reviewer not to want to sign up.
- The company hounded the reviewer for months, billed for the intake, but provided no counselor, described as a scam.
- The reviewer encounters rude and disrespectful behavior and a poorly managed I-9 process from staff.
- The intake coordinators are unhelpful, with poor communication and no clear direction or adequate phone support.
- The organization is described as not a good place, with concerns about unprofessional nurses and a poorly enforced dress code policy.
Review
Zachary Home Health II in Eagan, MN is best suited for families that want in-home skilled nursing and daily support delivered by trained aides, with a preference for a care model anchored in personal attention and a clear mission. This option can work well for clients who value the hands-on, face-to-face care that comes from regular staff and who are comfortable coordinating schedules, billing, and care plans themselves. It suits those who are prepared to navigate a provider that can deliver high-quality caregiving in a home setting, as long as operations stay reasonably stable.
On the other hand, families that cannot tolerate inconsistent intake, opaque billing, or fragile management structures should consider alternatives. If dependable onboarding, transparent billing practices, and steady point-of-contact throughout the care journey are non-negotiables, looking at other home health agencies or moving toward an assisted living arrangement with built-in supervision may be the wiser path. For households that require a consistently managed care process with predictable follow-through, a different option is likely to reduce friction and disappointment.
The strongest positives here are evident in the care relationships that some staff build with clients. Instances of thoughtful, respectful care and a demonstrated commitment to quality are not rare in the reports, and several caregivers are described as highly capable. Notably, a couple of staff members are singled out for their thoroughness and professional approach, underscoring that competent, compassionate care does exist within the organization. When these relationships take root, the actual in-home care can be meaningful and effective, especially for clients who need hands-on support on a regular basis.
Yet the main cons carry real weight and cannot be ignored. The most serious concerns center on management and communication. Several reviewers describe a hostile or fearful workplace environment, with allegations of emotional abuse by leadership and coercive actions toward staff. This raises questions about stability and the potential for turnover, which can disrupt continuity of care. Beyond personnel issues, intake processes and ongoing communication are repeatedly criticized as slow or ineffective, sometimes accompanied by misleading or disputed billing practices. Reports of unprofessional dress standards among nurses add an additional layer of concern about overall professionalism.
In weighing these factors, the pros and cons do not cancel each other out; they simply apply to different facets of the decision. For clients who can establish a reliable core team of caregivers, with a dedicated point of contact and a clear, documented plan, high-quality in-home care can still be meaningful. However, the risk of ongoing administrative instability, inconsistent scheduling, and billing ambiguities makes this option a conditional choice. Prospective families should push for concrete assurances: a named care manager, a stable nurse roster, written care and billing policies, and direct references from recent clients. Without such safeguards, the appeal of in-home care may be outweighed by the reliability and predictability offered by other providers or by an assisted living setting.
Ultimately, the decision hinges on a risk-reward calculation tailored to the family’s needs. If staying at home with professional support remains the goal, Zachary Home Health II can deliver strong, compassionate care in the hands of the right caregivers and a vigilant oversight plan. If 24/7 supervision, consistently smooth intake, and transparent, error-free administration are paramount, alternatives, whether another home health agency or an assisted living option, will likely provide greater peace of mind and fewer operational surprises. The prudent path: pursue a rigorous, written trial with measurable benchmarks and keep backup options readily available.
21 resident community capacity
Assisted Living
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Restaurant-style dining
Small library
Telephone
Wi-Fi/high-speed internet available
Minneapolis-St Paul International (8 miles away)
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
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