680 Summer Lane, Eagan, MN 55123
For more information about senior living options: (844) 490-3973
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The reviewer is impressed by the level of care and respect shown. Lisa A. and Teresa M. are described as absolutely phenomenal and thorough during a very stressful transition. The staff are described as wonderful and consistently striving for quality care. The experience is described as great, with wonderful care and lovely doctors. The company is described as having a meaningful mission. During a transition to Alliance, the reviewer is impressed with the care and respect received.
The reviewer alleges ongoing mental and emotional abuse by management and coercive boundary-crossing with clients, followed by a forced suspension and termination. The reviewer claims the company fired them during the forced suspension and instilled fear in their clients. The reviewer says the Minnesota health plan salesperson was offended, sarcastic, and hung up, deterring them from signing up. The reviewer describes the mental health intake as months of hounding that resulted in a billed intake with no counselor, calling it a waste of time and a scam. The reviewer asserts the director of FMS spoke rudely, was unhelpful, and insisted the I-9 was wrong, with poor communication and disrespect, leading to an ADA complaint. The reviewer notes that intake coordinators for a new client were unhelpful, with little direction and poor communication, frustrating a parent of a disabled child. The reviewer states that customer service is unresponsive, with phone calls and voicemails going unanswered during business hours. The reviewer claims the nurses are the worst, very unprofessional, and that the dress code policy needs to be redone. The reviewer simply states, "Not a good place."The collection of experiences described here paints a complex and often troubling portrait of the organization from multiple angles. Across the set of accounts, people speak with strong emotion about how they were treated by management, the quality of care and support they received or witnessed, and the administrative hurdles that shaped their interactions. What emerges is a pattern of intense personal impact - ranging from feelings of fear and mistreatment to moments of genuine appreciation for individuals who delivered compassionate, capable help.
One thread centers on a certified peer support specialist who describes sustained mental and emotional abuse by management. The account details a power dynamic that extended into the workplace culture, including pressure and boundary-crossing requests related to clients after they expressed disinterest. The narrator emphasizes being a disabled, vulnerable adult on SSI who was given a chance to lead but ultimately faced a forced suspension followed by termination. In this narrative, the company's actions allegedly created fear among clients and eroded trust, leaving a long-lasting impression that the reviewer would not recommend the organization to others. The severity of the claims - abuse, forced suspension, and firing conducted in a way that affected both staff and clients - stand out as a central concern for readers seeking accountability and safer workplace practices.
Concurrently, there are experiences tied to enrollment and onboarding that reflect frictions in customer service and sales interactions. A regular conversation with a Minnesota health plan sales representative devolved when the salesperson reacted negatively to the reviewer's inability to sign up immediately. The salesperson's offense, sarcasm, and the abrupt hang-up contributed to a sense of being unwelcome and skeptical about selecting that health plan. This incident is paired with broader complaints about how responsive - or not - the organization is during outreach and intake, highlighting a consistency issue in how frontline staff handle prospective members and protect the user's time.
In another thread, the process of arranging mental health services is portrayed as frustrating and inefficient. The reviewer describes months of persistent outreach that culminated in an intake assessment after repeated insistence that counselors were available. Yet months later, no counselor had been assigned, and a bill had been issued for the intake itself, effectively making the experience feel like a wasted effort or a scam. The sentiment here is one of mismanaged expectations, where administrative processes seemed to outpace actual service delivery, leaving the reviewer feeling discouraged and financially burdened without the hoped-for support.
The experiences of a parent managing care for a disabled child introduce a different strain: a confrontation with a director during the enrollment and documentation process. The parent recounts a difficult telephone interaction with Teresa Wickham (Maas), who allegedly insisted on using an app for communication and delivered a dismissive tone when questions arose. The parent reports frustration with being told the I-9 paperwork was wrong and describes a sequence in which the director's attitude escalated as the parent sought needed answers. A serious moment occurred when the parent's child, who has autism, began to exhibit a seizure during the call, underscoring how high-stakes these interactions can be. The parent ultimately filed an ADA complaint after the organization allegedly refused to work with them due to perceived rudeness and disrespect, a decision the parent questions given their rights to seek clarification and compliance in a public-facing role.
Another note in the collection describes the experience of a new client whose initial contact with intake coordinators was frustrating due to poor communication and lack of clear directions. For a parent already navigating the challenges of a disabled child, waiting for reliable guidance and timely updates is especially consequential. The reviewer emphasizes the importance of responsive communication and practical scheduling, lamenting that phone calls or voicemails often went unanswered. The recurring theme here is a gap between the organization's stated mission and the everyday reality of getting started with services, which many readers would classify as a meaningful barrier to care and support.
Amid these challenging stories, there are threads of praise that remind readers that not all interactions are negative. A transition to Alliance is highlighted as a positive shift in care and respect, with particular commendation for Lisa A. and Teresa M., who are described as exceptionally thorough during what could be an exceptionally stressful period. The appreciation for specific staff members suggests that when individuals within the organization demonstrate empathy, expertise, and clear communication, they can meaningfully improve experiences even as other aspects of the system falter.
Several entries offer a broader, more favorable view of the organization's overall mission and some of its personnel. Phrases like "Wonderful employees who consistently strive for quality care," "Great experience," and "Wonderful care, lovely doctors" reflect genuine appreciation for aspects of the organization's clinical strength and dedication. A few accounts affirm a meaningful mission and the presence of capable, compassionate professionals who contribute positively to the lives of clients and families. Yet these positives are balanced by frank criticisms that persist in other quarters of the same system - critical notes about notable shortcomings in leadership, client handling, and operational practices.
The divergent experiences underscore a central tension: the organization appears capable of delivering meaningful, compassionate care through certain staff members and in particular contexts, yet it struggles with systemic issues that undermine trust and safety for both staff and clients. Allegations of harassment or abuse by management, inconsistent communication, and administrative inefficiencies create an environment where even well-intentioned efforts can be undermined by poor leadership and fragmented processes. At the same time, when the right people are in the right roles and when care teams are supported by responsive administrators, the organization is capable of delivering positive, high-quality outcomes and genuine care.
Taken together, these perspectives suggest several areas for attention. Improving leadership accountability and workplace culture could reduce instances of abuse and boundary-crossing, ensuring that staff feel supported and clients are kept safe. Streamlining intake and follow-through for mental health services, with transparent billing practices and clear timelines, could mitigate frustration and prevent perceptions of scams or mismanagement. Enhancing communication - across phone, email, and in-person contacts - might alleviate the sense of being left in the dark during critical transitions, especially for families managing disabilities. Finally, recognizing and supporting staff who exemplify best practices, like Lisa A. and Teresa M., could help scale the positive impact while the organization addresses broader structural gaps.
In the end, the collection of experiences highlights that care quality within this system is uneven. There are meaningful, person-centered moments of excellent care and professional dedication, alongside troubling reports of mistreatment, miscommunication, and administrative obstacles. For anyone considering engagement with this organization, the message is clear: seek out the staff and services that demonstrate reliability, advocate for clear processes and respectful treatment, and remain vigilant about the ways leadership decisions affect both the people who rely on care and the professionals who deliver it.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (8 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Welcome to Zachary Home Health II, located in the charming city of Eagan, MN. Our assisted living community offers a range of amenities and care services to ensure our residents receive the highest level of comfort, support, and assistance.
Our spacious and fully furnished apartments allow seniors to feel right at home. Each apartment is equipped with cable or satellite TV, Wi-Fi/high-speed internet, a small library, and a telephone for convenient communication with loved ones. Residents also have access to outdoor spaces and gardens where they can enjoy fresh air and beautiful surroundings.
Our dedicated staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. We offer specialized care for individuals with diabetes through our tailored diet plans. Medication management is also provided to ensure that residents receive their medications safely and on time.
At Zachary Home Health II, we prioritize mental wellness by offering a comprehensive mental wellness program. This includes engaging activities that promote cognitive stimulation and social interaction on a daily basis. Our resident-run activities encourage seniors to stay active and pursue their interests within our close-knit community.
We understand the importance of delicious and nutritious meals for a well-balanced lifestyle. Our restaurant-style dining room serves meals prepared by our skilled staff who cater to special dietary restrictions or preferences.
Our community is conveniently located near various amenities including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and theaters. This allows our residents easy access to a range of services while enjoying all that the surrounding area has to offer.
Zachary Home Health II in Eagan, MN is committed to providing exceptional care in a comfortable environment that feels like home. Contact us today for more information or to schedule a tour – we look forward to welcoming you!
Zachary Home Health II is located at 680 Summer Lane, Eagan, MN 55123 in Dakota County, Minnesota
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