851 Dodd Road, West St. Paul, MN 55118
For more information about senior living options: (844) 490-3973
The service is described as very good. Options Residential is an amazing company that actually cares about the success of its clients. Management is extremely well trained in mental health, traumatic brain injuries, and co-occurring chemical dependency, with a focus on independent skill building. Clients are empowered and set up for success, and staff advocate on their behalf above and beyond what is expected. All other providers, and Dakota County, should be taking notes.
The facility is criticized for horrible communication between staff and horrible care of residents. The group homes allegedly fail to provide adequate care and mislead residents with promises of support. Half of the staff reportedly do not clean, burdening the few who do. Medication doses are missed. Complaints about sanitation have been ignored. Residents are not expected to thrive or heal there due to a focus on bandaid solutions. The program director is described as a joke and uncaring toward clients.Around the experiences shared about Options Residential, there is a striking division between voices. On one hand, several residents and observers describe a setting marked by confusion, inconsistent care, and a troubling gap between promises and reality. On the other hand, a different account presents the organization as an exceptional provider that genuinely prioritizes client success. Taken together, the impressions form a complex portrait of a program that can feel like two very different worlds depending on who you ask and when you ask.
Some reviewers frame the environment as a place where communication among staff is severely lacking and where the care of residents falls short. They speak of a lack of clear direction and coordination, which leads to a perception that basic needs and safety concerns go unaddressed. Specific complaints include a distribution of cleaning tasks that leaves the burden on a few diligent workers while others do not participate, resulting in sanitation issues and ongoing cleanliness problems. Medication administration is described as frequently incorrect or missed, and complaints about sanitation are said to be ignored rather than resolved. In this view, the overall culture emphasizes short-term fixes rather than sustaining improvements, leaving residents feeling unsupported and underfed by the system's promises.
A secondary thread within these negative reviews centers on leadership and the program's long-term vision for residents. Some critics argue that the approach is too focused on temporary, bandaid-style solutions rather than getting to root causes. The director of the program is singled out in their comments as not adequately caring for the well-being of clients, with descriptions that suggest a disconnect between leadership intentions and frontline care. Taken together, these concerns paint a picture of a program where systems and people sometimes fail to align, leaving residents feeling susceptible to relapse or stagnation rather than growth and healing.
Against this backdrop of dissatisfaction, there is a contrasting and highly positive account that elevates the quality and impact of Options Residential. In this view, the company is described as exceptional - so effective that the reviewer wishes to award ten stars. Supporters emphasize that management is deeply trained in mental health, traumatic brain injuries, and co-occurring chemical dependency, with a clear emphasis on building independent living skills. The positive narrative highlights an empowering environment where clients are encouraged to take ownership of their progress, and staff are described as advocates who go above and beyond what is expected to support the client's success. The praise extends to the broader system, with the reviewer suggesting that other providers and even Dakota County should take notes from this program's approach.
This spectrum of experiences invites a closer look at what makes the difference in care. The negative voices point to real gaps - communication failures, staffing inconsistencies, medication issues, and concerns about how leadership prioritizes immediate fixes over foundational changes. The positive voices, meanwhile, celebrate a culture of empowerment, rigorous professional training, and a proactive stance toward client outcomes. The divergence could be influenced by factors such as location, staff turnover, timeframes of observation, or the specific unit within the organization, all of which can dramatically shape daily experiences for residents.
Overall, the narratives reflect that Options Residential can be a place of meaningful support and genuine progress for some residents, while simultaneously presenting as a venue with serious flaws for others. The recurring themes - quality of communication, reliability of care, accountability of leadership, and the extent to which staff advocate for residents - are the core drivers behind these divergent impressions. For families and potential residents considering a move into group homes, these reviews underscore the importance of firsthand due diligence: ask about medication protocols, clarify accountability and complaint procedures, probe leadership's commitment to long-term resident independence, and seek out current residents or guardians who can provide a candid, up-to-date picture of day-to-day life.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (7 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Options Residential in West St. Paul, MN offers a comfortable and convenient assisted living community for seniors. Our residents enjoy a variety of amenities and care services to meet their individual needs.
Our community features a spacious dining room where residents can enjoy delicious meals prepared by our staff. Each apartment is fully furnished, providing a cozy and welcoming environment. Residents also have access to outdoor spaces and gardens, allowing them to enjoy the outdoors and spend time in nature.
Housekeeping services are provided to ensure that our residents' living spaces are always clean and well-maintained. We also offer move-in coordination services to assist residents with the transition to our community.
For staying connected, we provide telephone services as well as Wi-Fi/high-speed internet access throughout the community. This allows residents to easily communicate with friends and family or surf the web at their convenience.
In terms of care services, our dedicated staff is available to assist with activities of daily living such as bathing, dressing, and transfers. We coordinate with health care providers to ensure that each resident's medical needs are met. Our team also specializes in diabetes diet management for those who require it.
We understand that dietary restrictions may vary from person to person, which is why we accommodate special dietary needs for our residents. Our chefs prepare meals accordingly so that everyone can enjoy delicious and nutritious food.
To keep residents engaged and active, we offer scheduled daily activities that cater to different interests and abilities. Whether it's exercise classes, arts and crafts, or social gatherings, there is something for everyone at Options Residential.
Our community is conveniently located near several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, hospitals, and transportation options. This ensures that our residents have easy access to essential amenities and services in the nearby area.
At Options Residential in West St. Paul, MN we strive to provide a supportive environment where seniors can live comfortably while receiving the assistance they need.
Options Residential is located at 851 Dodd Road, West St. Paul, MN 55118 in Ramsey County, Minnesota
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