1811 Old Highway 8 North West Ste C, New Brighton, MN 55112
For more information about senior living options: (844) 490-3973
They loved it and described it as a very beautiful place. The animals were described as very nice. The LTC pharmacy is competent and customer friendly. The service is described as serving with integrity. One reviewer described the experience as good.
The reviewer calls it the worst pharmacy ever, noting the nursing home must call 2-4 times and wait 1-2 hours for basic issues to be resolved in their med dispensing system. They complain that delivery drivers are paid like in a third-world country. Every aspect of the experience has been a fail after fail. It took three days to get a refill, with no communication and broken promises. The facility is not open to the public. After rehab admission, it took 12 hours to obtain painkillers, with another 12-hour wait later. They warn that quitting cold turkey would be dangerous. They describe CVS as ruining pharmacies.The collection of comments paints a picture of a place that can be stunning in its environment but deeply disappointing in its day-to-day operations, especially when it comes to healthcare services and pharmacy support. One reviewer starts by describing a setting they loved for its beauty, even noting that the place is "a very beautiful place" with animals that are "a little lazy, but very nice." That opening sentiment highlights a contrast: the surroundings are admired and soothing, while other aspects of the experience - namely the care and service - leave a very different impression. The tone suggests that the ambiance can win affection even as the practical parts falter, underscoring how important reliable service is when the environment itself is appealing.
Beyond aesthetics, the message becomes more pointed about the core function people rely on in these contexts: pharmacy service. A prominent lament characterizes the experience as "the worst pharmacy ever," with a specific note that the nursing home in question uses their services. The frustration is procedural and persistent: patients or staff must call multiple times - "2-4 times" - and endure wait times that stretch to "1-2 hours" just to resolve simple issues within the med dispensing system. This isn't a one-off complaint but a pattern that speaks to a broader sense of inefficiency and broken communication, particularly damaging when lives and routines depend on timely medication management.
Another harsh observation targets compensation and treatment of frontline workers. One commenter bluntly accuses the organization of underpaying delivery drivers, framing it as payment "like a 3rd World Country." The sign-off, "Att: Steve," adds a note of personal accountability or a call-out from someone who has felt the impact of staffing and wage practices. This critique broadens the critique from patient experience to the chain of people who ensure medications actually reach patients, implying that cost-cutting or low pay could correlate with the level of service and responsiveness patients encounter.
Personal health experiences amplify the sense of systemic failure when it comes to timely access to medications. A reviewer states that "every aspect of my experience has been fail after fail," even while acknowledging signs of apology from the staff. The frustration is acute: a week-long wait for medications, with the admitting belief that quitting cold turkey could be dangerous, underscores the real human stakes involved. In another vivid account, someone who had recently undergone major surgery - a fractured femur - describes a painful journey through a rehab process where pain management was delayed: "Admitted to rehab facility, took 12hrs to get my pain killers," followed by "another 12hr wait" after discharge. These anecdotes illustrate how delays extend beyond inconvenience, potentially impacting recovery and safety.
There is also a pointed critique directed at a well-known national chain. One reviewer labels the chain as "the worst pharmacy," arguing that CVS "ruins pharmacies" and recounts a three-day delay for a refill accompanied by a lack of communication and broken promises. The intensity of that complaint, including the wish to give a negative star, signals a strong dissatisfaction that may color broader perceptions of the brand among patients in care settings. It's a stark reminder that large corporate processes can feel impersonal and unresponsive to urgent medical needs, even as other locations or affiliates strive for better service.
Amid the many negative messages, there are a few glimpses of more positive or nuanced experiences. A short comment simply stating "Good" stands in contrast to the louder criticisms, suggesting that not all interactions are uniformly bad. Another line notes that, although not open to the public, a particular long-term care (LTC) pharmacy associated with CVS is nonetheless "competent and customer friendly." The juxtaposition implies variability within the system: some branches or affiliates may operate with a focus on efficiency and customer care, even if others fall short. There are also brief references to guiding principles - "Serving with Provitional" and "Serving with integrity" - which hint at values some staff strive to uphold, even if real-world outcomes don't always align.
In sum, the voices converge on a complex portrait of a service ecosystem where beauty and promise coexist with chronic administrative failures and service gaps. The negative experiences emphasize delays, poor communication, and the potentially serious consequences of slow medication access. The positive notes acknowledge that competence and kindness can exist in certain branches or contexts, even within a system otherwise criticized for its shortcomings. For anyone navigating this environment, the underlying message is clear: improvements in timely access, transparent communication, fair treatment of staff, and reliable medication dispensing are essential to transform a place that's admired for its surroundings into a trusted partner in care.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (14 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Merwin IV & Specialty Pharmacy is an assisted living community located in the vibrant city of New Brighton, MN. Our community offers a wide range of amenities and care services to ensure our residents feel comfortable and supported.
Our residents can enjoy their favorite shows with access to cable or satellite TV in their fully furnished apartments. Meals are served in a welcoming dining room, where our skilled staff prepares delicious dishes that cater to special dietary restrictions. For those who like to cook, each apartment also features a kitchenette.
At Merwin IV, we prioritize the well-being of our residents. Housekeeping services are provided to maintain a clean and tidy living environment. Our staff is available 24/7 for supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also offered to ensure the proper administration of medications.
We understand the importance of mental wellness, which is why we have implemented a mental wellness program for our residents. Additionally, resident-run activities and scheduled daily activities provide ample opportunities for socialization and engagement within the community.
Convenience is key at Merwin IV & Specialty Pharmacy. With multiple cafes, parks, pharmacies, physicians, restaurants, places of worship, theaters, and hospitals nearby, our residents have easy access to various amenities and services in the surrounding area.
Come experience the comfort and support offered at Merwin IV & Specialty Pharmacy - a place you can call home.
Merwin IV & Specialty Pharmacy is located at 1811 Old Highway 8 North West Ste C, New Brighton, MN 55112 in Ramsey County, Minnesota
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