New Brighton A Villa Center

Pros

• The care team and specialized Respiratory Therapy team at New Brighton, A Villa Center are fantastic.
• Staff communication was great, and there were lots of activities during the carnival day.
• The nursing staff was capable and fun, helping patients recover quickly.
• The social worker Linda is kind, compassionate, and very resourceful.
• Nurses, therapists, and office workers were polite and helpful throughout the stay.

Cons

• The meals delivered were not what she ordered, and the call button responses took too long, resulting in inadequate assistance for potty help.
• A resident was left sitting in a wet diaper without clothes for an hour and a half due to staff shortages.
• A patient was ignored for 2 1/2 hours after being transferred, leading to signs of dehydration and a lack of care for her diabetic needs.
• Basic care standards were neglected, as a father was left unshaven and dirty, with clothes unchanged for days.
• The nursing staff's communication skills were poor due to language barriers, and the Director of Nursing was unavailable when needed.
• There was significant dissatisfaction with the quality of food provided, described as comparable to bad school lunch.
• The administration appeared more focused on financial matters than on providing proper care for residents.
• A social worker gave incorrect information about billing after extended coverage, resulting in unexpected expenses that were not addressed by administration.

Review

The experience of residents and their families in nursing homes and rehabilitation facilities can vary significantly, as evidenced by a range of reviews concerning a particular center known as New Brighton, A Villa Center. While some reviewers praised the outstanding care provided by dedicated staff members, many others expressed profound dissatisfaction with the services rendered, painting a troubling picture of neglect and inadequate support.

A recurrent issue among dissatisfied customers was the lack of timely assistance for basic needs. One reviewer highlighted instances where their loved one had been left unattended for hours while sitting in a wet diaper without adequate clothing. Such neglect raises serious concerns about staffing shortages that may compromise the well-being of residents. Although some acknowledged that understaffing might be contributing to these deficiencies, others felt that waiting over an hour for simple requests such as help going to the bathroom or receiving meals is unacceptable, especially when the health and dignity of vulnerable individuals are at stake.

In stark contrast, several positive testimonials emerged from visitors who were impressed by the exemplary care provided at Villa Center. Families expressed genuine gratitude toward specific staff members who went above and beyond to accommodate their loved ones’ needs during difficult transitions between facilities. Visitors noted effective communication amongst staff, numerous activities for residents—particularly mentioning enjoyable events like carnival days—and an overall atmosphere where patients felt cared for and engaged. These remarks emphasize how crucial it is to foster a caring environment within such institutions.

However, negative experiences extended beyond mere inconveniences; they often involved severe lapses in medical oversight and resident care. A particularly alarming account detailed how a diabetic patient was ignored upon transfer to the facility, resulting in signs of dehydration before being taken back to the hospital without notifying her family. Such incidents illustrate grave shortcomings in understanding residents’ medical requirements and highlight potential systemic failures within management practices that prioritize financial outcomes over compassionate care.

Additions to this narrative also come from individuals reflecting on their stays at the facility years ago versus recent reports shared by families dealing with current conditions. Some remembered their rehabilitation experiences positively, attributing swift recoveries to competent nursing and therapy teams while acknowledging limitations reminiscent of institutional settings—notably regarding food quality or comfort expectations compared to luxury facilities. However, these contrasting recollections underscore an inconsistency that begs further investigation into not just staffing levels but also overarching management policies impacting daily operations.

Lastly, critiques directed towards managerial roles reflected frustrations surrounding billing inaccuracies and communication breakdowns regarding administrative processes—particularly issues related to co-payments under Medicare guidelines. Many voiced concerns about unpredictable admission criteria alongside perceived negligence from leadership positions responsible for ensuring proper resident treatment while navigating bureaucratic obstacles. With reports indicating high turnover rates among staff—a symptom often linked with poor working conditions—it becomes clear that urgent reforms are necessary both on operational standards as well as respect for personnel dedicated to providing quality care amidst overwhelming challenges.

In conclusion, reviews of New Brighton, A Villa Center reveal a complex tapestry woven with both commendable moments of compassionate caregiving alongside deeply troubling gaps in service delivery. While some enjoy positive experiences characterized by supportive environment features led by attentive personnel, others endure distressing circumstances marked by neglectful oversight harmful enough to warrant avoidance recommendations altogether. As families continue seeking adequate care for their loved ones across these facilities' threshold—the echoes from these varied narratives serve critical lessons on accountability needed throughout every level of healthcare provision within long-term care settings.

Physicians

• Cardiovascular Systems (0.4 miles)
• Fairview Clinics (1.5 miles)
• Eye Care Center (2.8 miles)
• Entira Family Clinics (3.6 miles)
• Minnesota Vein Center (3.7 miles)
• Fairview Fridley Clinic (3.9 miles)
• Suburban Radiology (4.3 miles)

Places of Worship

• North Heights Lutheran Church (1.2 miles)
• Shepherd of the Hills Lutheran Church (2.8 miles)
• Fridley United Methodist Church (3.6 miles)
• St Jerome Elementary School (6.8 miles)

Restaurants

• Cowboy Jack's (1.5 miles)
• Noodles & Company (2 miles)
• Steele & Hops (2.5 miles)
• Olive Garden (3.1 miles)
• McDonald's (3.8 miles)
• Taco Bell (4.2 miles)
• Taco John's (4.3 miles)

Cafes

• Starbucks (2 miles)
• Starbucks (2.4 miles)
• Starbucks (6.4 miles)
• Roundtable Cof (6.8 miles)

Pharmacies

• Walgreens (2.2 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.5 miles)
• Walgreens (3 miles)
• CVS Pharmacy (3.5 miles)
• CVS Pharmacy (3.6 miles)
• Walgreens (3.6 miles)

Parks

• Silverwood Park (2.2 miles)
• Snail Lake Regional Park (3.2 miles)
• Central Park Playground (3.8 miles)
• Owasso Park (4 miles)
• Acorn Park (4.4 miles)
• Bear Park (5.2 miles)
• Como Park (6.1 miles)

Theaters

• AMC Rosedale 14 (3.6 miles)

Hospitals

• Unity Hospital (4.3 miles)
• University of Minnesota Medical Center - East Bank Campus (6.8 miles)

Transportation

• Minnesota State Fair Transit Hub (5.6 miles)