1152 Robert Street South, West St Paul, MN 55118
For more information about senior living options: (866) 208-4318
Overall Review of Lovingcare Nursing & Home Care
Pros
They find the service very helpful and great and would recommend it to family and friends.- They have stayed with Loving Care for a long time and would recommend it to anyone.
- LovingCare is a great company that maintains its culture and expands services to the community.
- The owners and staff are caring.
- The company’s longevity speaks volumes.
- They have enjoyed working with the company over the years and appreciate Rufus and Eddie for being there for clients.
- LovingCare is always amazing to work with and is super kind and helpful when issues arise.
- The company has been attentive to its clients and employees for about ten years.
- People who hear about them from a friend are not disappointed, as the staff answer questions and are eager to help.
Cons
The staff are unwilling to do the job and quit on clients with no notice.- One staff member walked out on the job because she didn’t want to do the job.
- Office staff screen phone calls and suggested that the client switch companies.
- They walked out on the job when the client needed help the most.
Review
Lovingcare Nursing & Home Care in West St Paul is best suited for families seeking a genuinely relationship-driven in-home care experience, where the aim is to keep a loved one at home with a stable, locally oriented team. The core appeal rests on long-tenured caregivers, a culture that values people, and owners who appear closely involved with day-to-day operations. This is not a facility-facing service; it shines when the goal is ongoing companionship, personal assistance, and coordinated support delivered in familiar surroundings. For families prioritizing continuity, trust built over years, and a sense that caregivers become part of the household routine, Lovingcare offers a compelling, workable fit.
Those who should consider alternatives are clear-cut: any household that cannot tolerate even a hint of caregiver turnover or unplanned gaps in service should probe other providers with stronger continuity guarantees. A subset of reviews notes unprofessional staff who quit on the job, sometimes abruptly, and office personnel who screen calls and even encourage switching agencies. For families needing unwavering reliability, rapid caregiver replacement, or more formal supervisory oversight, a different agency or a licensed facility offering more structured scheduling and contingency plans will likely be a better match.
The strongest pros here, helpful, attentive staff; consistently good service; a culture that respects both clients and caregivers; and genuinely long-standing relationships, do a lot to offset the downsides when the objective is at-home, relationship-centered care. When a client has had caregivers who stay for years and when the owners are visibly engaged, the sense of security and predictability grows. Reviewers describe PCA teams as kind and responsive, and they repeatedly highlight a loyalty that translates into familiar faces and easy communication. In practice, those advantages often translate into a smoother daily rhythm, fewer surprises, and a caregiver who understands the family’s routines and preferences.
Yet the cons are not trivial. Reports of unprofessional staff walking off the job or quitting without notice cannot be ignored, as they can disrupt care plans and erode trust at critical moments. Even seemingly administrative misfires, office staff screening calls or suggesting a switch, can undermine confidence and force families to recheck arrangements, sometimes at times of high need. These are real risks in a small agency footprint, and they mean that reliability must be actively managed with clear expectations, documented contingency plans, and strong supervisory oversight if peace of mind is to be preserved.
To make this work, families should demand a transparent continuity strategy up front: a defined caregiver assignment with a stable core team, guaranteed back-up coverage, and direct lines of communication to a supervisor who can respond quickly to concerns. Prospective clients should request information about turnover rates, caregiver matching processes, and the agency’s plan for staffing gaps. A trial period can reveal whether the cultural fit and practical execution align with the household’s expectations. Meeting the leadership, Rufus and Eddie, can also help gauge whether a collaborative, responsive approach will stay consistent long-term.
Bottom line: Lovingcare offers a practical, warm, home-based care option for families who prize longstanding relationships, a strong team ethos, and a community-oriented approach. It remains a solid choice for keeping loved ones at home, provided that reliability and continuity are actively safeguarded. For households where staffing stability is non-negotiable or where higher levels of clinical oversight are required, exploring alternative agencies with explicit guarantees or considering an assisted living or skilled nursing arrangement may yield greater peace of mind. The key is upfront clarity about caregiver continuity, backup plans, and accessible supervisory support, followed by a concrete trial to verify that promises translate into daily practice.
21 resident community capacity
Assisted Living
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Minneapolis-St Paul International (7 miles away)
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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