1830 Birmingham Street, Maplewood, MN 55109
For more information about senior living options: (866) 208-4318
Overall Review of Help Home Care
Pros
They are very nice.- The people are very helpful.
- They are very professional.
- They answer questions about things they don’t know.
- The service is very nice.
- Kia did a wonderful job as a homemaker/PCA.
- Clients enjoyed having Kia as part of their team.
- Clients would recommend the company to others.
Cons
The service was rude and showed no willingness to reason with clients.- The company demonstrated discrimination and refused to provide information and proof in writing.
- The company put its workers into debt and did not pay them.
Review
This community is best suited for families seeking dependable in-home support that allows an older adult to stay in Maplewood, Minnesota, while receiving one-on-one assistance with daily tasks and companionship. It works well for clients who prize a personable, professional caregiving team and want flexibility in scheduling, with the comfort of familiar surroundings over a facility move. For someone who needs non-medical homemaking, transportation help, and consistent caregiver contact, this provider offers a practical path to aging in place without surrendering control to a facility setting. It is particularly appropriate for seniors who value responsive communication and a steady caregiver presence.
The overall rating and the tone of the majority of reviews point to a solid core experience. Families repeatedly describe the staff as courteous, helpful, and professional, with a track record of answering questions and guiding relatives through the care landscape. The praise for specific caregivers, illustrated by praise for Kia and the companionship she provided, underscores an ability to match reliable, personable aides to expected daily routines. The strength here is in the day-to-day reliability: consistent aides, clear communication with families, and a team that presents as approachable and capable in coordinating non-medical support tasks.
However, two reviews introduce meaningful caveats. One account alleges rude service, a lack of reasoned engagement with clients, and discrimination, coupled with an inability to provide information in writing. Another complaint points to payroll-related tensions, claims that workers were left financially burdened or not paid. While these appear as outliers relative to the broad positive pattern, they raise legitimate concerns about interpersonal dynamics, fairness, and the clarity of written materials and policies. The presence of such experiences means potential clients should probe for concrete safeguards before committing.
Those pros can offset the cons when the agency demonstrates consistent, transparent practices. The high overall rating and the recurring themes of kindness, professionalism, and responsiveness suggest that the core caregiving function, one-on-one attention, steady caregiver assignments, and proactive communication, remains strong. If family members can establish clear expectations up front and insist on written care plans, regular supervisor check-ins, and an explicit grievance process, the risk of deteriorating interactions or opaque policies diminishes. In short, the positives are credible and substantial, but they hinge on robust governance and ongoing, documented accountability.
To make a sound decision, prospective clients should push for clarity on several fronts. Request a written care plan outlining daily routines, the anticipated caregiver schedule, and what tasks are included or excluded. Seek details about caregiver assignment, backup coverage, and how changes are communicated. Confirm billing practices, invoicing timelines, and guarantees around pay and benefits for staff, with a clear escalation path if concerns arise. Ask about staff training, background checks, supervisor oversight, and a formal client-rights policy that includes nondiscrimination commitments. These steps will illuminate whether the agency’s strengths can be reliably sustained in the long run.
In the end, Help Home Care serves as a practical option for families prioritizing aging-in-place with a steady, friendly caregiver pool and responsive support. The strongest advice is to move forward with a structured, due-diligence process: meet the team, review a sample care plan, and insist on documented policies and a clear path for issue resolution. If a family can tolerate the possibility of occasional interpersonal friction or policy gaps, and can enforce concrete assurances, this provider delivers a compelling blend of warmth and reliability. If, however, there is a low tolerance for perceived rudeness, discriminatory behavior, or opaque administrative practices, it is prudent to explore alternatives with more transparent governance and stronger safeguards.
5 resident community capacity
Assisted Living
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Minneapolis-St Paul International (12 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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