A-1 Reliable Home Care I

2353 Rice Street Ste 107, St Paul, MN 55113

For more information about senior living options: (844) 490-3973

1 from 4 reviews
5 stars
0
4 stars
0
3 stars
0
2 stars
0
1 stars
4

Assisted Living

Overall Review of A-1 Reliable Home Care I

Cons

  • pro The reviews describe the staff as unprofessional and unreliable.
  • pro They allege provocation and mistreatment of residents, including withholding portions of meals and water.
  • pro Theft and misappropriation of funds from clients are claimed.
  • pro Management is accused of intimidation and aggressive behavior toward residents.
  • pro Police were frequently called, with claims of false charges and aggressive confrontations.
  • pro The owner/manager is described as engaging in unethical business practices and prioritizing money over patient care.
  • pro The facility is depicted as dirty and unsafe, with poor living conditions and missing belongings.
  • pro Staff are labeled as unqualified and late, lacking basic medical skills like checking blood pressure.
  • pro The environment is described as hostile and controlling, making residents feel unsafe or forced to leave.

Review

A-1 Reliable Home Care Inc has attracted a chorus of grave complaints from several individuals who say their loved ones were placed at risk by the company's staff and leadership. The accounts converge on a troubling picture: persistent harassment, alleged theft, and a management style described by some as controlling and aggressive. The reviewers claim that a pattern emerged where a manager and the caregiving team used intimidation, misrepresentation, and pressure rather than compassion and proper care. One recurring thread is the accusation that staff would provoke and undermine a client's dignity, frequently by undermining family members and neighbors who were trying to look out for the person's safety and well-being.

Central to these complaints is what the reviewers describe as cross-border abuse of authority by Deborah, identified as a house manager or the lead figure in several incidents. They allege that Deborah or others in leadership engaged in character assassination, constant phone calls to the client's family, and actions meant to "get her kicked out" or to pressure the client to leave for safety's sake. In one chilling account, Deborah is accused of physically blocking a doorway, shouting, and escalating a confrontation to the point where law enforcement had to be called multiple times. The narrative depicts a situation where the client's safety was repeatedly compromised by aggressive behavior from staff, rather than protected by the facility's care team.

The reviews also advance accusations of stock-still neglect and mismanagement that go beyond verbal intimidation. Details include not providing the full portion of meals, instructing the client on improperly managing water use in the home (for example, insisting on unusable water quantities for bathing, like 10 gallons instead of the 42 gallons suggested by the reviewer's account), and a broader pattern of neglect that extended to other residents who were described as elderly women being mistreated in similar ways. The claim is that care was inconsistent at best and abusive at worst, with episodes described as intentionally provocative or withholding of essential needs as a means to exert control or pressure.

A separate but related thread in the reviews concerns the handling of finances and personal belongings. The reviewers allege that funds belonging to clients were misused or stolen, and that items - ranging from household curtains to other possessions - went missing while under the company's supervision. They say these issues occurred alongside a climate of fear, where staff would exert pressure and manipulate circumstances to silence questions or complaints. The impression given is that financial and property security were not safeguarded, contributing to an environment that felt hostile and unsafe for both the clients and their families.

In addition to the concerns about care and conduct in the home, the reviews describe a broader pattern of unprofessionalism and unreliable service. One account references a group home setting in which the staff reportedly exhibited severe lapses in basic professional standards: dirty conditions, inadequate food, poor sanitation practices (even coffee-making practices that reeked of sloppiness), and frequent delays or inconsistencies in providing medications. Allegations include staff using rude language toward clients, referring to a resident in demeaning terms, and failing to ensure consistent payroll and payment for workers who were trying to do their jobs. The implication is that these failures were systemic rather than isolated incidents, reflecting organizational dysfunction rather than isolated missteps.

The most pointed verdict comes from those who say the owner herself - named as Deborah Njogwu - embodies the worst of the practices described: described by some as untrustworthy, unethical in business dealings, and insufficiently aligned with the needs and rights of patients. The mention of a 5-star rating next to Deborah's name is described not as praise but as a misrepresentation by the company. The overarching conclusion drawn by several reviewers is that the facility's leadership prioritizes financial gain over genuine patient welfare, and that this misalignment has serious consequences for the people who depend on these services daily.

Taken together, the testimonies convey a sustained pattern of fear, confusion, and risk for loved ones in the care of A-1 Reliable Home Care Inc. The reviewers repeatedly recount police involvement, aggressive confrontations, and attempts to remove individuals from the home for their safety - actions that underscore a deeply troubling dynamic between staff, management, and the families who rely on their services. The fear expressed by families is not only about immediate incidents but about a broader sense that the organization might be failing in its fundamental duty to protect vulnerable individuals, enforce basic standards of care, and act with integrity.

In closing, several families express a clear and urgent wish to cut ties with the organization and to seek recourse by contacting higher corporate authorities or regulatory bodies. They describe a hostile environment in which the loved ones' rights were asserted, only to be met with intimidation, misrepresentation, and a pattern of alleged improper conduct. The core message from these accounts is a warning to others: exercise extreme caution, scrutinize staff qualifications and daily practices, and consider alternative arrangements that place patient safety and respectful, accountable care at the forefront. The stories collectively form a stark portrait of dissatisfaction, distrust, and concern about whether the care being provided meets acceptable standards.

Features

Housing

  • 21 resident community capacity 21 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Minneapolis-St Paul International (11 miles away) Minneapolis-St Paul International (11 miles away)

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

A-1 Reliable Home Care I in St Paul, MN is a fully furnished assisted living community that offers a range of amenities and care services to meet the needs of its residents. The community provides cable or satellite TV, Wi-Fi/high-speed internet, and telephone services to ensure residents can stay connected and entertained.

For meals, A-1 Reliable Home Care I accommodates special dietary restrictions and provides dining options in a spacious dining room. Housekeeping services are also available to maintain a clean and comfortable environment.

The community offers 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Additionally, staff at A-1 Reliable Home Care I coordinate with health care providers for comprehensive care management. They also provide medication management services for residents.

A-1 Reliable Home Care I prioritizes the mental wellness of its residents and offers a mental wellness program to promote their emotional well-being.

Transportation arrangements are made for medical appointments, ensuring that residents have access to necessary healthcare services. There are also transportation options available for other needs.

Residents can enjoy resident-run activities as well as scheduled daily activities to keep them engaged and active. Nearby amenities include cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals.

Overall, A-1 Reliable Home Care I provides a comfortable and supportive environment where residents can receive personalized care while enjoying various amenities and nearby conveniences.

Nearby Places of Interest

Restaurants

  • McDonald's (0.2 miles)
  • McCarron's Pub and Grill (0.8 miles)
  • Karen Thai food (1.7 miles)
  • Taco John's (2.1 miles)
  • Taco Bell (2.4 miles)
  • Olive Garden (2.9 miles)
  • Bole' Ethiopian Cuisine (3.4 miles)

Pharmacies

  • Walgreens (0.6 miles)
  • CVS Pharmacy (0.7 miles)
  • Walgreens (2.4 miles)
  • Walgreens (3.1 miles)
  • Walgreens (3.3 miles)
  • CVS Pharmacy (3.6 miles)
  • CVS Pharmacy (4 miles)

Parks

  • Acorn Park (1.1 miles)
  • Owasso Park (1.3 miles)
  • Central Park Playground (1.9 miles)
  • Flicek Park (2.7 miles)
  • Como Park (3.1 miles)
  • Harvest Park (3.3 miles)
  • Bear Park (3.4 miles)

Places of Worship

  • St Jerome Elementary School (1.5 miles)
  • Shepherd of the Hills Lutheran Church (3.5 miles)
  • Cathedral of St Paul (4.5 miles)
  • St George Greek Orthodox Church (5.2 miles)
  • North Heights Lutheran Church (5.5 miles)

Physicians

  • Retina Center (2.6 miles)
  • HealthPartners Clinic (3.2 miles)
  • Northern Lights Pediatric & Adolescent Medicine (3.6 miles)
  • Page Graydon T MD (3.7 miles)
  • Jacobs Carol RN (3.8 miles)
  • Healthpartners Clinics (4 miles)
  • Entira Family Clinics (4.7 miles)

Theaters

  • AMC Rosedale 14 (3 miles)
  • Oakdale Cinema Oakdale, Mn (6.7 miles)

Cafes

  • Starbucks (3.7 miles)
  • Groundswell (4.4 miles)
  • Starbucks (5.2 miles)
  • Starbucks (5.3 miles)
  • Roundtable Cof (5.5 miles)
  • Starbucks (5.7 miles)

Hospitals

  • St John's Hospital-Maplewood (3.8 miles)
  • Regions Hospital Burn Center (3.9 miles)
  • St Joseph's Hospital-St Paul (4.4 miles)
  • United Hospital Joint Relacement Center (4.8 miles)
  • University of Minnesota Medical Center - East Bank Campus (6.7 miles)

Transportation

  • Minnesota State Fair Transit Hub (4 miles)
  • Union Depot (4.5 miles)

Frequently Asked Questions

Where is A-1 Reliable Home Care I?

Nearby Communities

Assisted Living in Nearby Cities

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