4307 159Th Court West, Rosemount, MN 55068
For more information about senior living options: (866) 208-4318
Overall Review of Gondola Group II
Pros
The house manager is great.- The staff are compassionate toward residents.
- The housemates are awesome and sweet.
- The home is warm and loving.
- Jerrianna is an amazing DM.
- The staff bend over backwards to make residents and families feel welcome.
- The environment feels like a home, not a group home.
- They have had positive experiences with Eriksmoen.
Cons
The staff were verbally abusive toward residents.- The leadership is a disaster.
- The company is described as sewer scum.
- The staff spend more time on their cell phones than caring for residents.
- The staff tell lies when accused of anything.
- Some staff treat residents like animals.
Review
Gondola Group II in Rosemount, MN is best suited for families seeking a small, cottage-style living arrangement where residents experience a warm, home-like atmosphere and attentive, personable caregiving. The cottages foster daily familiarity: house managers who are visible and caring, and frontline staff who often convey genuine compassion. For seniors who prize routine, companionship, and a sense of belonging in a familial setting, this option can feel like a natural extension of home. It is not a high-traffic, clinical environment; instead, the strength lies in intimate, person-centered interactions. Still, the experience hinges on consistent leadership and steady staffing across houses, not just on individual good days.
Alternatives should be on the table for residents with higher or more complex care needs or for families prioritizing unwavering governance and transparent accountability. The reviews reveal pronounced friction around management and responsiveness, including allegations of mistreatment and unaddressed concerns. When safety, dignity, and reliable problem-solving are non-negotiable, a facility with a proven, steady administrative framework and clear escalation paths may be the wiser choice. For those who anticipate requiring behavioral health support, complex medical supervision, or rigorous oversight, a larger operation with formalized policies may offer greater reassurance.
On the upside, the pros are real and tangible where staff relationships are strong. Many residents praise the warmth of house managers and caregivers, calling the setting a true home and noting staff who bend over backward to welcome families and support recovery or daily living. In cases where care plans align with a resident’s preferences and history, the emotional payoff, stability, predictable routines, and meaningful social contact, can significantly reduce stress and improve day-to-day quality of life. For residents who value peer camaraderie and a consistently friendly staff presence in a small community, these elements can substantially offset the inherent limitations of a cottage model.
However, the downsides carry weight that cannot be ignored. Several reviews describe mistreatment or dismissive responses from staff, with accusations that concerns are ignored or minimized and that leadership struggles to provide credible accountability. Additional troubling notes point to lapses in housekeeping, missed cleaning tasks, and equipment or safety issues that suggest uneven operational discipline. The most severe statements depict a perceived leadership crisis and a climate where residents or families feel unheard or retaliated against for raising concerns. Taken together, these reports raise credible red flags about trust, safety, and long-term consistency.
For families evaluating this option, practical diligence matters. Plan multiple visits, including conversations with current residents about day-to-day routines, incident handling, and escalation processes. Request access to recent licensing or DHS records, and inquire about staff turnover and training quality. Probe how care plans are tailored to individual needs and what happens if a resident requires a higher level of care. Establish clear expectations for response times, communication, and problem resolution, and insist on a documented plan with objective milestones during a trial period. A structured, observable path to accountability is essential here.
In the end, Gondola Group II offers a compelling mix of warmth and homelike atmosphere for those willing to engage actively in oversight. It can be a meaningful home for residents who thrive on personal connections and the visibility of a dedicated house team, provided that concerns about management stability and consistency are carefully weighed and monitored. For families prioritizing predictable governance, transparent reporting, and robust, ongoing staff development, this option may fall short until credible improvements are demonstrated. The decision ultimately hinges on balancing the value of a genuine home atmosphere against the risks tied to leadership variability and reported care gaps.
6 resident community capacity
Assisted Living
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Minneapolis-St Paul International (12 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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