2070 Century Hills Drive Ne, Rochester, MN 55906
For more information about senior living options: (866) 208-4318
The Shalom Home Costs & Pricing
The Shalom Home offers a competitive pricing structure for its residents, particularly in comparison to Wabasha County and the broader Minnesota state averages. For studio accommodations, The Shalom Home is priced at $4,367 per month, which exceeds the county average of $3,322 but remains higher than the state average of $3,617. Notably, both The Shalom Home and Wabasha County list their private rooms at the same rate of $4,367; however, this figure is considerably lower than Minnesota's state average for private rooms, which is $5,090. Overall, while The Shalom Home's studio rates may be on the higher side relative to local options, its private room pricing presents a more favorable comparison within the state context.
| Floor plans | The Shalom Home | Wabasha County | Minnesota |
|---|---|---|---|
| Studio | $4,367 | $3,322 | $3,617 |
| Private | $4,367 | $4,367 | $5,090 |
Overall Review of The Shalom Home
Pros
The staff at Shalom are very kind and do an amazing job.- The OT, PT, and recreation department is simply phenomenal.
- The staff is top notch and very caring and kind.
- The staff/client ratio is amazing.
- There are some gems who go above and beyond.
- The food is pretty good.
- They treat families like their own and have a great, friendly, respectful staff.
- A nurse is described as lovely and comforting.
Cons
The reviewer would rate the facility a 1 if not for the limited physical therapy.- A patient reportedly went ten days without a shower, with no laundry service, and weekend staff appeared to be sleeping.
- The reviewer felt the facility did not seem equipped to provide good care, citing lack of good food and unresponsiveness to requests for help.
- The reviewer described chronic understaffing, low staff morale, and that residents suffer as a result; luxury care is advertised but only standard care is delivered.
- A memory-care resident fell and lay on the floor for hours before anyone noticed, and no one notified the medical power of attorney.
- Staff reportedly took ten minutes to answer a call button, did not respect the relative's wishes, and rushed her.
- The reviewer indicated they would move their grandmother due to ongoing poor treatment.
Review
The Shalom Home in Rochester is best suited for families seeking a smaller, person-centered environment where rehabilitation services are a clear strength and where staff warmth is evident in day-to-day care. For residents who prioritize meaningful interaction with therapists and aides, the facility’s OT/PT and recreation programs are frequently highlighted as standout assets. The kosher dining option and a generally respectful approach from many carers also fit well for families who want faith-sensitive, value-driven care without the hallmarks of a glossy luxury setting. This community works best when the primary need is consistent, supportive rehab and steady, empathetic staff engagement, rather than a top-tier, high-end caregiving experience.
Those who may want to consider alternatives include families with urgent needs for ironclad staffing reliability, rapid response to call buttons, and a consistently polished dining and communication protocol. Several reviews flag persistent short-staffing and low staff morale, with instances of delayed responses and care gaps that extend beyond occasional lapses. Nursing and administrative communication is cited as uneven, and there are traumatic anecdotes about falls and insufficient notification to medical powers of attorney or families. For residents who require very high-touch, always-on oversight, or who demand flawless, ongoing family updates, other options may deliver more predictable operations and internal controls.
The strongest pros, front-and-center rehab capability and genuinely caring staff, often mitigate many concerns, but not all. When OT, PT, and recreation departments are described as phenomenal or top-notch, that strength translates into real functional gains and meaningful activity for residents. Stories of CNAs showing extraordinary dedication and a high staff-to-resident ratio reinforce a practical reality: motivated caregivers can deliver quality care and meaningful engagement even within a facility that faces staffing pressures. Food quality is described variably, but when meals align with dietary needs (including kosher options) and are reasonably varied, residents can maintain good nutrition and dignity at mealtimes. These positives create a credible offset for families prioritizing rehab outcomes and personal attention.
However, the main concerns cannot be dismissed. Chronic understaffing, delegated management responsibilities, and consistently low staff morale translate into slower responses, less proactive problem-solving, and uneven resident experience. Family members report missed calls, delayed assistance, and frustration when requests for help are not promptly honored. Safety narratives, such as a resident’s fall with little timely notification, underscore the risk of gaps in monitoring that families must weigh seriously. Communication gaps extend to medical status updates and changes in health needs, which erode trust and can complicate planning for long-term care decisions. In short, the caregiver warmth and rehab advantage do not fully neutralize the tangible downsides of staffing and communication instability.
For families considering placement, practical steps sharpen decision-making. Request a candid, written overview of staffing levels by shift, with an emphasis on night and weekend coverage. Insist on a clear fail-safe communication plan: who will notify family members about health changes, new prescriptions, or hospitalizations? Tour multiple times, focusing on how call-button responsiveness actually works in practice and whether aides have time to deliver compassionate assistance rather than rush residents. Seek a trial period or set measurable service expectations with the administrator, and verify that dietary services can consistently meet personal preferences and dietary restrictions. Finally, weigh proximity to family, specific health risks, and the resident’s rehab goals to determine if the current model, strong in therapy and care intent, weaker in consistency and proactive supervision, aligns with the trajectory of care desired.
Overall, The Shalom Home offers a solid fit for families who value rehabilitative excellence and a caring, personable staff in a non-luxury setting. It is less suitable for those who cannot tolerate variable staffing, uneven response times, or notable gaps in medical and family communication. Pros and cons are not evenly balanced; the quality of therapy and the demonstrated kindness of many caregivers provide a meaningful counterweight to operational fragility. For a resident whose priorities center on meaningful rehab engagement and human warmth, this community can be a good home with careful oversight. For those whose criteria include unwavering staffing reliability, flawless communication, and consistently high-end care, exploring alternatives with tighter organizational controls is prudent.
21 resident community capacity
Assisted Living
Board and Care Home
Memory Care
Activities on-site
Bath tubs
Beautician on-site
Cable or satellite TV
Devotional services on-site
Dining room
Fully furnished
Garden
Housekeeping services
Indoor common areas
Kitchenette
Move-in coordination
Outdoor common areas
Private
Respite or short term stays offered
Telephone
Wheelchair accessible showers
Wi-Fi/high-speed internet available
Rochester International (10 miles away)
24-hour call system
Ambulatory care
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Diabetic care
High acuity care
Hospice waiver
Incontinence care
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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