3220 Nathan Lane North, Plymouth, MN 55441
For more information about senior living options: (866) 208-4318
Overall Review of St John Home Care 3
Pros
The staff are friendly and helpful.- The homes are located in nice neighborhoods with large yards and are well maintained.
- They are kept clean at all times.
- Free fast wifi and large smart TVs with streaming are provided in every bedroom.
- Joy is supportive and goes above and beyond for residents.
- Residents enjoy a variety of monthly activities, such as movies, zoo visits, mall trips, and bowling.
Cons
The staff are untrained and unable to communicate, unable to boil water, let alone cook a decent meal.- They are vindictive and evil with ill intent.
- Joy is a common criminal.
- She has made a racket out of charging for services no one ever gets.
- These homes are dangerous and not safe for even the most upwardly mobile of residents.
- The scent of overpowering chemicals is a constant.
- Joy is building a home every six months and violating every building code the state, city, and county have to keep even non-vulnerable adults safe.
Review
St John Home Care 3 in Plymouth is best suited for seniors who want a intimate, home-like setting with genuine, hands-on care and a strong sense of community. The model relies on approachable staff, regular social activities, and a neighborhoodly feel that emphasizes comfort and connection. Residents who value personal attention, friendly interactions, and a steady stream of outings, movies, zoo visits, mall trips, bowling, will likely thrive here. The environment is clean, well maintained, and designed to feel like a private residence rather than a clinical facility, with the added convenience of modern amenities such as reliable Wi-Fi and large televisions in each room.
This community may not be the right fit for families or residents demanding rigorous medical oversight or formalized billing practices. A significant caveat emerges from a 1-star review that questions the integrity of some charges, the competence of staff, and even basic safety standards. While other accounts praise Joy, the owner, and describe spotless facilities and dependable management, this lone critique highlights potential red flags around financial transparency, staff training, and safety. For risk-averse families or those with complex medical needs, the absence of a consistently verified track record on these fronts warrants caution and further verification before committing.
On the plus side, the strongest drivers are the people and the culture. Long-tenured residents speak highly of the staff’s warmth, willingness to engage, and willingness to go “above and beyond” in meaningful ways, such as coordinating special meals during holidays. The homes themselves are described as well kept and clean, in neighborhoods with ample space and comfortable interiors. Joy is repeatedly singled out as a devoted advocate for residents, creating a sense of advocacy and personalized attention that tends to translate into reliable day-to-day support and meaningful companionship.
Yet the negative account cannot be dismissed. Allegations of mischarged services, untrained or miscommunicating staff, and even safety concerns tied to building practices present a critical counterweight to the otherwise positive picture. The claim of unsafe environments and code violations, if accurate, would directly undermine trust and resident safety. It’s essential to weigh these claims against the favorable testimonials and to seek concrete evidence, current service contracts, billing summaries, maintenance logs, safety inspections, and third-party references, before assuming consistency across all residents. The existence of such concerns means diligence is nonnegotiable for prospective families.
In balancing the pros and cons, the core value proposition remains clear: a warm, engaged, home-centered living experience with a leadership team that prioritizes residents’ well-being can deliver meaningful quality of life gains. The question is whether the institution’s strengths sufficiently offset the potential risks highlighted by a dissatisfied former resident. If rigorous transparency, ongoing staff training, robust safety protocols, and clear, itemized billing are verified or improved, the positives, community, activities, clean spaces, and attentive care, are compelling. Without that verification, the risks highlighted by the controversy become hard to ignore.
For families evaluating options, a prudent path is to experience St John Home Care 3 firsthand: tour the homes, meet the care team, request a detailed services-and-fees agreement, and review recent safety and maintenance records. See how staff interact with current residents, observe meal quality and kitchen safety, and ask about how activities are planned and modified to suit changing needs. If the answers substantiate reliability, transparency, and safety, this community can be an excellent match for those seeking a supported, socially rich living arrangement. If not, alternatives with stronger documented accountability and medical coordination should be prioritized.
6 resident community capacity
Assisted Living
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Minneapolis-St Paul International (13 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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