7006 Morgan Avenue North, Brooklyn Center, MN 55430
For more information about senior living options: (866) 208-4318
Overall Review of Procare Health I
Pros
They are respectful, helpful, and friendly, and very professional.- The staff are great, friendly, and highly professional.
- They deliver the best customer service.
- The staff at Pro-Health Care are very helpful and friendly.
- They provide patient and friendly service.
Cons
Donna is very rude and unprofessional when she answers the phone, rarely greeting properly and often being rude. - They are horrible at their job; they tell you one thing and then do another.
- They will change your timesheet and say they never did it; they won’t pay you when they’re supposed to.
- They drag out the hiring process and make you come back many times for something that could have been done on the first trip.
- The only respectful person was the receptionist; the rest of the company is trash.
- They are very unprofessional on the phone and have no idea how to handle county assistance.
Review
Procare Health I in Brooklyn Center is best suited for families that prize personable, client-focused care and rapid issue resolution on caregiving matters. This community tends to appeal to clients who want a friendly, professional front-line experience and caregivers who come across as patient and helpful. It works well for families that can tolerate some administrative rough edges in exchange for strong interpersonal service on the care floor. If the priority is a flawlessly smooth back-office operation, precise scheduling, timely pay, and consistently polished phone handling, this agency may fall short, and alternatives with a tighter track record on payroll, onboarding, and communications should be considered.
What consistently shines here are the pros tied to human interactions. Several reviewers highlight staff as respectful, helpful, and genuinely friendly, with multiple accounts of “great customer service” and patient-friendly approaches. The frontline team is repeatedly described as capable of resolving issues when they arise, and the sentiment from these accounts is that caregivers provide solid, reliable assistance in day-to-day care. When families need reassurance during transitions or when problems surface, the on-site demeanor and responsiveness of the care staff can be a meaningful counterweight to other limitations.
That said, the most pressing drawbacks center on administrative and back-office reliability. Reported concerns include rude or unprofessional phone interactions, particularly from some reception contacts, and inconsistent handling of communications. The most disruptive themes involve payroll and timesheet disputes, claims that timesheets are altered without authorization and payments are delayed, paired with a lengthy, friction-filled hiring process. Reviewers note repetitive visits for paperwork and a general sense that the onboarding and billing machinery can lag behind the caregiving itself. These issues can create real friction for families juggling schedules, budgets, and caregiver arrangements.
The key question is whether the warm, responsive caregiving on the floor can compensate for the back-office friction. In practice, it often buys substantial goodwill: families can feel confident that their loved ones are cared for by attentive professionals when the caregiving team is on-site, and when problems are escalated, there is at least a recognized path to resolution. However, the financial and scheduling hiccups have the potential to erode trust over time, especially for families who rely on precise invoicing, predictable pay cycles, and a smooth introduction to services. In short, the pros give real value where it counts most, care quality and day-to-day support, yet the cons threaten continuity and peace of mind if left unaddressed.
For families weighing the decision, several practical steps help sharpen the call. Request a dedicated care coordinator and a clear point of contact for payroll and scheduling, so issues don’t get bounced around. Ask for a written service agreement that outlines payroll timelines, timesheet corrections, and escalation procedures, plus a realistic onboarding timetable with milestones. Seek recent references focused specifically on administrative reliability and problem resolution, not just bedside care. If possible, pilot a short-term arrangement with defined expectations and a review checkpoint. If the administrative track record remains unreliable or inconsistent, it is prudent to explore alternatives with stronger discipline in back-office operations, even if the caregiving atmosphere is positive.
Ultimately, Procare Health I presents a pragmatic choice for families who foreground compassionate, personable care and are willing to tolerate some administrative rough edges. The strongest arguments in its favor are the consistently respectful, helpful frontline staff and the ability to resolve issues in real time when care needs arise. The strongest cautions relate to payroll delays, timesheet disputes, and onboarding friction that can disrupt the rhythm of service. Families should match their priorities accordingly: if care-floor excellence with responsive problem-solving is non-negotiable, insist on concrete commitments from leadership to tighten scheduling, payroll, and communications; if administrative precision is essential, consider other agencies that demonstrate steadier back-office performance.
21 resident community capacity
Assisted Living
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Restaurant-style dining
Small library
Telephone
Wi-Fi/high-speed internet available
Minneapolis-St Paul International (15 miles away)
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
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