7006 Morgan Avenue North, Brooklyn Center, MN 55430
For more information about senior living options: (844) 490-3973
The company is respectful, helpful, friendly, and very professional, with issues resolved. The staff are great and friendly, and the agency is highly recommended. The staff at pro-Health Care are very helpful and friendly. They provide the best customer service. They give the best service and are very patient-friendly.
Donna is rude and unprofessional on the phone. The company is horrible at their job. They tell you one thing and then do another. They change your timesheets and blame it on you. They won't pay you when they're supposed to and drag out payments. The hiring process is a drag and requires multiple trips. They make you come back ten different times for something that could have been done on the first trip. The rest of the company is trash; the receptionist was the only respectful one. They are very unprofessional on the phone and have no idea how to handle county assistance.Experience with Pro-Health Care appears to be a mixed bag, with some people praising the agency for professional, respectful help and others sharply criticizing how the company is run and how its staff behave. A number of reviewers describe the firm as respectful, helpful, and friendly, and they emphasize that the staff act in a professional manner and work to resolve issues. One reviewer captures the sentiment by saying they "love this company" because the people are respectful, helpful, and friendly, and because the service is very professional and capable of resolving problems. Other comments echo this tone, with phrases like "GREAT AND FRIENDLY STAFF! DEFINITELY RECOMMEND THIS AGENCY!" and statements that the staff provide "the best service" and are "very patient and friendly."
Yet, alongside these positives there is a substantial amount of frustration directed at specific interactions and administrative processes. Several reviewers raise concerns about a rude and unprofessional phone experience, with a particular mention of someone named Donna who allegedly answers the phone with a curt "hello" and does not engage in courteous, customer-focused conversation. The sentiment is strong enough that one reviewer explicitly says that the only respectful person they encountered was the receptionist, implying a broader pattern of dissatisfaction with other staff. These comments suggest that while some teams may shine, others fall short in basic courtesy and engagement on the phone.
Other reviewers focus on systemic issues that go beyond individual interactions. A PCA with more than nine years of experience writes a scathing account: "do not go to them for your services" because, in their view, the company is "horrible at their job." They report broken commitments - "they tell you one thing then do another" - and a troubling pattern around payroll and timesheets: changes to timesheets, claims that changes were never made, and payments that are delayed or withheld. The same reviewer also characterizes the hiring process as a drag, with repeated trips required for tasks that could have been completed on the first visit. The refrain here is that administrative and payroll processes are unreliable and need substantial improvement, and that the overall service quality suffers as a result.
Another note of concern centers on how frontline communications are handled in contexts such as county assistance. A reviewer describes the experience as "Very unprofessional on the phone and had no idea how to handle county assistance," adding to the sense that miscommunication and a lack of knowledge in important assistance scenarios are damaging to trust. This aligns with the broader theme that, for some customers, the total experience is diminished by perceived incompetence or inconsistency in crucial, real-world interactions.
Despite these criticisms, the reviews also reflect a dynamic landscape where different people's experiences vary dramatically by who they interact with and in what department. Numerous comments celebrate the company's customer service, noting that the staff are "very helpful and friendly," and that the service they received was "patient" and well delivered. The recurring motif here is that the company can deliver high-quality service and strong interpersonal interactions, which is why several reviewers feel confident enough to recommend the agency. The contrast between these positive experiences and the negative ones underscores that the quality of service may hinge on individual personnel and the specific circumstances of each encounter.
Taken together, the collection of reviews presents a picture of an agency capable of delivering excellent, respectful, and professional support in some cases, while exhibiting notable shortcomings in phone etiquette, administrative reliability, and handling of certain processes in others. The praise about friendly staff, good customer service, and patient, helpful care stands alongside explicit complaints about rude phone behavior, inconsistent communications, payroll delays, and a burdensome hiring process. The reception area, in particular, emerges as a bright point in some narratives, with several reviewers highlighting the receptionist as the only consistently respectful presence.
For anyone considering Pro-Health Care, the takeaway is clear: there are strong positives to be found in the company - friendly, respectful engagement and professional problem-solving from many staff members - but there are also persistent concerns that merit careful attention. If you're evaluating this agency, it may be wise to speak with multiple team members, ask pointed questions about payroll and timesheet practices, and observe how phone conversations are conducted. The breadth of experiences suggests that outcomes may depend heavily on the specific personnel involved and how well the organization addresses noted gaps in communication and administrative reliability.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (15 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Procare Health I in Brooklyn Center, MN is an assisted living community that offers a wide range of amenities and care services to cater to the needs of its residents. The community is fully furnished and provides cable or satellite TV, Wi-Fi/high-speed internet, and telephone services to ensure that residents can stay connected with their loved ones.
The dining room offers restaurant-style dining, where residents can enjoy delicious meals prepared by the community's staff. Special dietary restrictions are taken into consideration to ensure that all residents receive nutritious and satisfying meals.
Procare Health I also provides housekeeping services to keep the living spaces clean and well-maintained. Move-in coordination is offered to make transitioning into the community as smooth as possible for new residents. Outdoor spaces and a small library are available for residents to relax and engage in leisure activities.
The care services provided at Procare Health I include 24-hour supervision, assistance with activities of daily living such as bathing, dressing, and transferring, medication management, diabetes diet support, and mental wellness programs. The dedicated staff ensures that each resident receives personalized care according to their specific needs.
Residents can partake in a variety of resident-run and scheduled daily activities to stay engaged and entertained within the community. Additionally, Procare Health I is conveniently located near two cafes, three parks, numerous pharmacies, physicians' offices, restaurants, places of worship, and a hospital.
Overall, Procare Health I offers a comfortable and supportive environment for seniors looking for assisted living accommodations in Brooklyn Center, MN.
This part of Brooklyn Center, Minnesota offers a convenient and diverse array of amenities for seniors considering the area for living. With multiple pharmacies including Park Nicollet Clinic and Walgreens in close proximity, access to healthcare and medication is easily accessible. There are also various dining options such as Culver's, McDonald's, and White Castle within a few miles, providing convenient meal choices. For medical needs, there are physicians like Eyeklinic of Edinburgh and Fairview Fridley Clinic nearby. Additionally, places of worship like Fridley United Methodist Church offer spiritual support. Nearby parks like Twin Lake Beach Park and Pinebrook Park provide opportunities for outdoor recreation. The presence of hospitals like Unity Hospital ensures quality healthcare facilities are readily available. Overall, this area provides a well-rounded community with essential services for seniors looking to settle in Brooklyn Center.
Procare Health I is located at 7006 Morgan Avenue North, Brooklyn Center, MN 55430 in Hennepin County, Minnesota
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