1601 68Th Lane, Brooklyn Center, MN 55430
For more information about senior living options: (844) 490-3973
The staff were kind and the doctors and nurses were attentive. From start to finish, the team were incredibly helpful and patient. Dr. Kerri was very informative and helpful. Renee was a delight. The staff were understanding and put the patient at ease during shots. The ultrasound technician was sweet, helpful, and caring. The doctors and staff are amazing.
A doctor was visibly irritated, slammed a swab on the shelf, and called the patient feisty. The clinic's phone system doesn't work, making contact difficult. The staff were rude and the care was described as unprofessional or negligent. Black patients were allegedly assumed to be seeking drugs and not properly examined. Wait times at urgent care were excessively long, often around two hours. The billing department was difficult to work with, with incorrect charges and missing itemized bills. Scheduling and lab processes were chaotic, creating unnecessary barriers for new patient appointments.There is a wide spectrum of experiences reported about Park Nicollet Health Partners' urgent care and related clinics, ranging from warm, efficient encounters to troubling moments of miscommunication, long waits, and accusations of poor treatment. Several reviewers repeatedly note that when you arrive early, the process can be quick and smooth, with kind, patient-focused staff helping you through from start to finish. In particular, some visitors describe being in and out within about half an hour, thanks to a supportive team that makes an effort to ease anxiety, especially for nervous patients.
Among the positive stories, a couple of names stand out. One patient praised a doctor named Kerri for being informative and helpful, and complimented a nurse named Renee for her warmth and understanding. The overall impression from these accounts is that, when chemistry clicks and the staff are on their game, communication is clear and reassurance goes a long way. Another patient shared appreciation for an ultrasound technician who was "the sweetest" and for how the clinic coordinated with the patient's primary provider with careful attention to detail. There is also a strong note of satisfaction from a visit to the urgent care with a clinician named Georgia Underwood-Wright, who was described as delivering some of the best care the person had ever received - making the patient feel heard and empowering them to participate in their own healthcare decisions.
Yet the reviews also contain repeated warnings and uncomfortable episodes. In one unsettling account, a niece visited for a high fever and encountered a clinician, Dr. Ben Waxman, who allegedly showed irritation during a throat exam. The reviewer described a disrespectful moment where a wooden swab was slammed on a shelf and the patient was told she was "feisty" after declining to use the other end of the swab. This account also notes that the phone system at the facility doesn't work, describing it as the only channel for contacting them, which compounds frustration for families seeking timely answers.
Another theme that recurs is concern about how some patients have been treated over the years. A longtime patient recounts a lifetime of difficulty with doctors who allegedly dismissed serious symptoms and misattributed them to mental health issues, eventually culminating in a life-threatening heart condition - hypertrophic cardiomyopathy - that required two open-heart surgeries and the implantation of a defibrillator. That narrative portrays a history of feeling ignored or misdiagnosed, fueling strong warnings to others to be wary and to seek second opinions when symptoms persist.
On the operational side, several reviewers report enduring problems with wait times and service quality. One comment describes a two-hour wait in urgent care and questions the typical wait time at the facility. Others describe rude or dismissive customer service, sometimes couched in sarcasm, and even a sense that staff may act differently toward patients based on assumptions about pain management or other factors. There are also pointed accusations that, in some encounters, the staff's demeanor crossed into unprofessional behavior, with references to "smart-asses" and general rudeness.
The lab and appointment workflow also drew criticism. A reviewer who had a scheduled physical found the lab queue chaotic: many people arrived after them, some without appointments were seen ahead of them, and there was confusion about why they should schedule a separate lab visit even though blood work is a standard part of a physical. Another case described a frustrating experience where a lab appointment was scheduled for a time that did not align with the patient's actual doctor visit, resulting in a disappointing lack of coordination and a sense of inefficiency.
Scheduling new-patient appointments for children emerged as a particular sore point for some. One reviewer claimed the receptionist made the process needlessly difficult, contributing to a broader impression that Health Partners had lost potential patients due to poor service. Beyond scheduling, a few accounts mention widespread frustration with the billing process - especially for self-pay patients - where phone calls were not returned, bills appeared inconsistently, and itemized charges or the timing of insurance processing created ongoing confusion and stress.
Despite these concerns, several reviewers highlighted the dedication and skill of the nursing staff across the board. One reviewer described every nurse they encountered as delightful and capable, noting that bloodwork could be completed in under 20 minutes and that the overall visit could feel efficient and reassuring when the clinical team was at their best. Another message underscored the reliability of the nursing team and physicians in delivering timely care, with a specific mention of Dr Apostol as being particularly helpful and effective in solving a problem that the emergency room could not.
A recurring thread across many accounts is the sense that, while some visits shine with attentive, compassionate care and seamless coordination, other experiences are marred by administrative friction, perceived bias, and inconsistent service. One reviewer explicitly warned to avoid the clinic if possible, signaling a belief that the overall experience could vary dramatically from one visit to the next. Another pointed to ethical concerns, urging readers that the facility could feel "extremely unethical" to the point of considering state reporting - a stark reminder of how high emotions can run when health concerns and care quality collide.
In the end, the sentiment about Park Nicollet Health Partners' urgent care and related clinics is not one-note. There are clear, compelling stories of exceptional bedside manner, efficient testing, and heartfelt reassurance from staff who take patient comfort seriously. At the same time, there are numerous reports of long waits, administrative headaches, questionable interactions, and situations where patients felt dismissed or unfairly treated. For some, the experience has been transformative in a positive way, while for others it has been a cautionary tale, underscoring the importance of clear communication, attentive listening, and consistent, respectful care across all levels of the organization.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (14 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Jubilee Healthcare in Brooklyn Center, MN is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. Our fully furnished apartments include cable or satellite TV, Wi-Fi/high-speed internet, and a kitchenette for added convenience.
We provide 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Our dedicated staff also coordinates with health care providers to ensure comprehensive care for our residents. Medication management is available to ensure the safe administration of medications.
At Jubilee Healthcare, we also prioritize the mental wellness of our residents by offering a specialized program tailored to their needs. Our meal preparation and service includes diabetes diet options and special dietary restrictions are accommodated. We have move-in coordination services available to assist residents in settling into their new home seamlessly.
Residents can enjoy outdoor space in our garden area and engage in resident-run activities as well as scheduled daily activities. For dining options, we offer meals that cater to specific dietary restrictions. Additionally, there are two cafes located nearby for those who wish to venture out.
The community is conveniently located near various amenities including parks, pharmacies, physicians' offices, restaurants, places of worship, and a hospital. Transportation arrangements can be made for medical appointments ensuring ease of access to healthcare.
At Jubilee Healthcare in Brooklyn Center, MN, we strive to provide a comfortable and engaging environment where seniors can thrive while receiving personalized care and support from our dedicated team.
Jubilee Healthcare is located at 1601 68Th Lane, Brooklyn Center, MN 55430 in Hennepin County, Minnesota
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