4300 Boone Avenue North, New Hope, MN 55428
For more information about senior living options: (844) 490-3973
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The reviewers were happy with the place. The rooms are a nice size. The food is good and the staff is great, with lots of activities. They have been pleased with the services across the years. Amy Meinecke has been a great help and a blessing to the care of their dad. Kate Nojd was very helpful in finding a place and making moving in possible. The LPNs and RNs are of high caliber and the staff are attentive, caring, and responsive. The Executive Director Amy is available and works to keep residents safe.
One reviewer says North Ridge is a joke. A family claims Memory Care housed their father with wandering patients and staff did nothing to help, including with food. Staff are described as taking over an hour to respond to calls and being unprofessional toward the resident. Nurses allegedly wake the resident at midnight for diaper changes, even unlocking his door to do so. There was a two-week delay to move him to a different wing with no clear communication. Nurses reportedly do not inform residents of meal times or that meals have arrived. It is claimed the county's dementia label led to an inappropriate placement in Memory Care. Memory Care staff are described as rude, cursing, and mocking the resident's weight and appearance. Reviewers warn not to send loved ones due to broken promises and misinformation from the start. Care is described as very poor with limited staff, lost rehab equipment, and residents left in chairs for hours. A grandmother allegedly lost significant weight, became very ill, died, and the family was not informed promptly; jewelry was reportedly stolen by workers. There are communication gaps between departments (e.g., finance and assisted living), though staff are said to try to resolve them.The Residence at North Ridge, also referred to in some reviews as North Ridge or Northridge, elicits a wide range of experiences from families who have entrusted their loved ones to its care. On one end of the spectrum, there are deeply troubling accounts of neglect and misplacement. One family transferred a father from a county hospital unit (TCU) into assisted living, only to have him placed in Memory Care with other residents who wander and "wonder off," sometimes entering his own room. The reviewer describes situations where food is taken, calls for help are not answered promptly, and staff maintain a consistently poor attitude. They report a recurring pattern of nurse call buttons reserved for diaper changes, with delays of more than an hour for assistance. Midnight door knocks for diaper changes disrupt the resident's sleep, and there is mention of a prolonged lack of communication about a promised transition to a different wing. The family also notes that multiple staff members questioned whether this resident truly belonged in Memory Care and suggested he could live independently with some assistance. They describe rude and insulting behavior toward the resident, and a broader concern that the facility does not communicate effectively with families about meals or the resident's daily schedule. The reviewer even recounts a plan to move the resident to a different wing that has stalled for two weeks due to maintenance tasks and a lack of clear communication. This reader concludes with a strong warning against placing loved ones in North Ridge and frames the experience as a pattern of broken promises.
In contrast, other families paint North Ridge in a very positive light. One writer calls it "Fantastic," noting a smooth check-in process, generously sized rooms, good food, and a lively calendar of activities. This reviewer emphasizes that their mother-in-law received "great care," contributing to a sense that the facility can deliver a high quality experience and meaningful engagement for residents. Another positive account highlights early and ongoing staff responsiveness, and an impression of a well-run operation with dedicated caregivers who form strong relationships with residents and their families.
There are also sharper, brief negative notes about care quality and operations. A reviewer describes "very poor care" with limited staff, and a specific incident in which rehab equipment essential for eating was lost, leaving the resident seated in a chair for long periods. This account underscores that even in facilities with otherwise strong reputations, staffing levels and operational gaps can have a direct impact on residents' daily comfort and dignity.
Serious allegations surface in another review where a family states that their grandmother, a former resident, lost significant weight and became very ill, with the workers allegedly failing to inform the family promptly about her condition. The reviewer goes further, claiming that jewelry from rings was stolen, and that family members were not notified about the decline until two weeks after the fact. These assertions are presented as outright theft and neglect, contributing to a perception of potential safety and trust issues within the facility.
Despite these serious concerns, several reviewers affirm that there are many staff members who go above and beyond. Positive mentions include Amy Meinecke, who is repeatedly described as a blessing for helping to adjust care and communicate with families about their loved ones. Kate Nojd is singled out for her responsiveness and willingness to explore options to make care and placement work for families, with one reviewer expressing enduring gratitude for her efforts and kindness. Erica is credited with thoughtful touches, such as bringing a resident's beloved dog to help calm them during transitions, illustrating how staff can personalize care and support for dementia patients. These testimonials reflect a workforce that includes compassionate individuals who can make meaningful differences in residents' lives.
The narrative is not limited to isolated anecdotes but includes consistent praise for the overall atmosphere and leadership in several accounts. A family with a mother living at Northridge Assisted Living for about three years describes nothing but positive experiences with staff, food, the building, and the caring environment. They note the separation from the nursing home and highlight how the facility adapted during the worst days of Covid, effectively keeping residents and care workers safe. The impression is that the administrative team, especially the Executive Director, has been accessible and proactive in addressing concerns, reinforcing a sense of stability and trust during challenging times.
Other reviews emphasize the ongoing improvement and responsiveness of the nursing staff, with residents and families reporting that LPNs and RNs are attentive and in tune with residents' changing needs. One family recounts a recent health scare where staff quickly involved paramedics, communicated clearly with the family, and followed up with questions and information the next day. This account praises the new nursing staff and the willingness of the team to get to know residents personally, noting a shift toward a more caring and communicative environment. The sense is that, while the facility is large and complex, its staff have the capacity to cultivate a warm, supportive community when supported by strong leadership and open communication channels.
The most recent reflections focus on the emotional and practical realities of transitioning loved ones into North Ridge. A family member describes the transition from home to assisted living and then memory care as an emotional, "roller coaster" process for everyone involved. They commend staff for recognizing that people with dementia are not being talked down to but understood in their confusion, and they applaud efforts to help residents adapt by moving them to wings with more social interaction and by attending to their individual histories and interests. Yet they also point out that communication between departments - particularly between finance and assisted living - could be smoother, and they acknowledge the facility's vast size as a potential obstacle to seamless operations. The overall tone is hopeful, with genuine appreciation for staff who go the extra mile, alongside a constructive reminder that ongoing coordination and communication are essential in a large, multi-faceted operation.
Taken together, these reviews present a facility with a broad spectrum of experiences. Some families describe distressing gaps in care, concerns about misplacement, and allegations of neglect or theft. Others highlight respectful, compassionate staff, responsive leadership, and meaningful, person-centered care that supports residents' dignity and well-being even as needs change. What emerges is a portrait of a large senior living campus where the quality of experience can vary dramatically depending on the specific unit, staff on duty, and the degree of engagement and communication between the facility and families. The recurring themes include the importance of proper placement based on actual needs, timely communication with families, consistent staffing levels, and leadership that remains accessible and responsive in order to deliver the kind of care families expect when entrusting their loved ones to North Ridge.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (14 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Prime Choice Living is an exceptional assisted living community located in the serene neighborhood of New Hope, MN. Our community offers a range of amenities and care services designed to enhance the quality of life for our residents.
Our fully furnished apartments provide a comfortable and inviting atmosphere for our residents to call home. With spacious dining rooms, beautiful gardens, and various outdoor spaces, residents can enjoy their meals al fresco or host family gatherings in a pleasant environment. Our dedicated housekeeping staff ensures that each apartment is kept clean and tidy at all times.
We understand the importance of connectivity in today's world, which is why we provide telephone and Wi-Fi/high-speed internet access to all residents. This allows them to stay connected with loved ones, pursue personal interests online, and never miss out on important news or events.
At Prime Choice Living, we prioritize the well-being and health of our residents. Our highly trained care team provides assistance with daily activities such as bathing, dressing, and transfers to ensure that our residents maintain independence and dignity. We also coordinate with healthcare providers to ensure seamless communication between medical professionals.
Our community offers specialized care for residents with diabetes through personalized meal plans. Our dedicated chefs prepare delicious meals while adhering to special dietary restrictions or preferences. Medication management is also provided to ensure that medications are taken correctly and on time.
Residents at Prime Choice Living will never experience a dull moment with our scheduled daily activities. From fitness classes to arts and crafts sessions, there is always something fun and engaging happening within our community.
Conveniently located near cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals, our community provides easy access to essential services for both leisure activities and healthcare needs.
Prime Choice Living is committed to providing a warm and supportive environment where seniors can thrive. With top-notch amenities and comprehensive care services tailored to individual needs, we are confident that your loved one will find a comfortable home and enjoy a fulfilling lifestyle with us.
Prime Choice Living is located at 4300 Boone Avenue North, New Hope, MN 55428 in Hennepin County, Minnesota
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