10750 Brunswick Road #206, Bloomington, MN 55438
For more information about senior living options: (844) 490-3973
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Brittany is the sweetest human ever. Brad is proactive and personable with tenants. The maintenance team is fantastic, personable, and timely. Joanna is easy to work with and very responsive. Brittney Hayes is outstanding, professional, and warm. The office staff are welcoming and helpful. Paragon feels like home thanks to the community and staff. The amenities (heated garage, indoor pool, sauna, gym) add real value. Great neighbors and a lazy, quiet, pleasant living environment. (Oops, I wrote "lazy" by mistake - should be "quiet and pleasant.") Management and maintenance respond quickly and fix issues promptly.
The reviews describe a gradual decline in care and responsiveness since the new management took over. Maintenance is inconsistent, with repairs described as sloppy, temporary, or never completed properly. The epoxy flooring in the entryways is called the most uneven and tacky work the reviewer has seen. Landscaping is neglected and hazards like broken glass in the parking lot have caused tire damage. The building is dirty and poorly maintained, with sticky floors, cobwebs, mystery bugs, and moldy or stained areas. Rent is perceived as too high for the level of service and upkeep provided, with frequent price increases and poor value. The move-out process is described as abusive or misleading, including unreasonable charges not clearly defined in the lease. Management communications are often unresponsive or untrustworthy, with reports of bait-and-switch practices and ignored tenant inquiries.The community that emerges from these experiences is best suited for residents who prize a genuinely responsive front-desk presence and a sense of neighborly belonging, even when the building's upkeep isn't flawless. The name repeatedly cited as a stabilizing force is Brittney, the office liaison whose listening ear and dependable follow-through create real value in a setting that otherwise shows notable maintenance and cosmetic gaps. People who value a home-like atmosphere, approachable staff, and the comfort of a familiar face over pristine surfaces will likely feel the strongest alignment here. The Bloomington location matters too: convenient access to shopping, transit corridors, and everyday services can help residents tolerate periodic maintenance hiccups without feeling displaced.
Those who should consider alternatives are families and residents who cannot tolerate inconsistency in upkeep, cleanliness, or clear pricing. The reviews reveal a pattern of management turnover and uneven maintenance quality that can undermine trust and daily life. Instances of incomplete repairs, questionable upgrades, and maintenance staff leaving homes in disarray are hard to overlook. Reports of unclear or disputed move-out charges, and a sense that safety and building conditions aren't always consistently prioritized, further argue for looking at other options if predictable reliability is non-negotiable. For households needing steady, explainable operations, a different property with steadier leadership is worth pursuing.
The main positives - personalized service, timely maintenance when it lands on the desk, and a palpable sense of community - do offset several negatives, but not universally. Brittney's service orientation and the maintenance crew's responsiveness are repeatedly highlighted as meaningful mitigators of frustration. The sense of community, quiet neighbors, and the appeal of nearby amenities add tangible value that can soften day-to-day irritations. Those bright spots matter, especially for residents who measure a home by people's attentiveness and neighborliness rather than flawless surfaces. Yet the improvements in certain areas do not erase recurring concerns about cleanliness, hallway conditions, and the quality of fixes that reappear in later reviews.
Management trajectory appears distinctly bifurcated. On one hand, several residents applaud a recent management refresh and credit Brad and Joanna with faster responses, better communication, and a more professional on-site experience. On the other hand, other residents describe a pattern of overpromising, fee disputes, and ongoing maintenance neglect that erodes confidence. This divergence isn't just about personalities; it signals that service levels depend heavily on which team is assigned to which task. For a prospective resident, that means on-site reality can swing with turnover, making a in-person visit and conversations with multiple staff and residents essential to gauge what the current climate truly feels like.
To navigate these dynamics, implement a practical, evidence-based assessment during visits. Demand transparency on maintenance timelines and current work orders, and ask to review a recent roster of completed repairs. Speak with several residents about responsiveness, cleanliness, and grounds maintenance to surface consistent patterns beyond the "usual courtesy elevator pitch." Request written summaries of ongoing projects and any pending charges, and scrutinize lease terms around notice, penalties, and costs that aren't clearly linked to actual damages. Inspect public spaces for cleanliness, test fixtures in units, examine the condition of hallways and laundry areas, and verify whether heating and hot water function reliably. Finally, assess how accessible the office is, how promptly issues are followed up, and whether the staff consistently delivers on promises before committing long-term.
The bottom line is clear for families weighing assisted-living options. If warmth, personalized attention, and community are the top priorities - and if Brittney-like front-office leadership can be counted on to stand behind residents - this property can be a workable home when the on-site team aligns with resident needs. However, for those who cannot tolerate recurring maintenance gaps, opaque pricing, and inconsistent safety and upkeep, it is prudent to explore alternatives with a more stable, proactive management track record. The overarching lesson is that in any senior-living decision, stability in leadership, clarity in pricing, and a demonstrated, proactive commitment to maintenance and safety should be non-negotiables. Choose facilities where core staff and leadership consistently meet those standards, and let warm, responsive personnel be the tiebreaker rather than the exception.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (9 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Metro Assisted Living And Rehab is a premier assisted living community located in Bloomington, MN. Our community offers a range of amenities and care services to ensure that our residents enjoy a comfortable and fulfilling lifestyle.
Our spacious and fully furnished apartments provide a cozy and inviting atmosphere for our residents. Each apartment includes cable or satellite TV, Wi-Fi/high-speed internet, and a telephone to keep residents connected with their loved ones. Additionally, the kitchenette allows residents to prepare light meals or snacks whenever they desire.
At Metro Assisted Living And Rehab, we understand the importance of maintaining an active social life and providing necessary care services. Our dedicated staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. We also offer medication management services to ensure that residents receive their medication on time.
The mental wellness program at our community focuses on promoting emotional well-being among our residents. Through engaging activities and personalized care plans, we strive to enhance the overall quality of life of each resident.
Our dining experience is restaurant-style, offering delicious meals prepared by our skilled chefs. We understand that each resident may have specific dietary restrictions or preferences, which is why we offer special dietary options to accommodate everyone's needs.
Residents at Metro Assisted Living And Rehab can enjoy a variety of activities tailored to their interests. From resident-run activities to scheduled daily activities organized by our staff, there is always something exciting happening within our community. In addition, our small library provides ample opportunities for relaxation and intellectual stimulation.
Convenience is key at Metro Assisted Living And Rehab. With three cafes, parks, pharmacies, and restaurants nearby, residents have plenty of options for entertainment outside of the community. Furthermore, there are six physicians and one hospital conveniently accessible for any medical needs.
At Metro Assisted Living And Rehab in Bloomington, MN, we strive to provide exceptional care and a vibrant lifestyle for our residents. With comfortable accommodations, a range of amenities, and personalized care services, our community is the perfect place to call home.
Metro Assisted Living And Reha is located at 10750 Brunswick Road #206, Bloomington, MN 55438 in Hennepin County, Minnesota
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