Heathers Manor

Pros

• The staff at Heathers Manor is praised for being very friendly, helpful, and compassionate towards the residents.
• Residents appreciate the variety of activities offered, which help keep them socially interactive and engaged.
• The facility is noted for being bright, clean, and well-maintained with spacious apartments that are nicer than those in comparable facilities.
• Many families feel a sense of peace knowing their loved ones are comfortable and well cared for in a supportive environment.
• The community atmosphere at Heathers Manor provides a homier feel, making it a suitable choice for many residents and their families.
• Families commend the staff's commitment to addressing concerns promptly and maintaining high standards of care during challenging times.

Cons

• The staff at the facility are sometimes rude and mean to residents, leading to a lack of quality care.
• The pricing structure is confusing and lacks transparency, making it difficult for families to understand costs.
• Management has been described as poor, with the facility being run down and not well-maintained.
• Residents have had disappointing experiences with food quality, as meals are often served in Styrofoam containers.
• Activities and social interactions have been significantly limited due to ongoing restrictions, preventing residents from making friends.
• There are concerns about slow response times from staff when assistance is needed.
• Some residents have expressed dissatisfaction with amenities, noting a lack of in-house transportation services commonly found at higher-priced facilities.
• The community's overall condition has deteriorated, with dirty carpets and damaged sidewalks reported by multiple reviewers.

Review

Heathers Manor has garnered a variety of reviews from residents and their families, highlighting both positive experiences and areas for improvement. Overall, the facility is often described as clean, well-maintained, and visually impressive, featuring spacious apartments and a welcoming atmosphere with bright interiors adorned by chandeliers and large windows. Many reviewers note that the staff at Heathers Manor are friendly, helpful, and compassionate. These qualities are particularly valued in an assisted living environment where families seek comfort knowing their loved ones are being cared for properly.

However, despite these admirable attributes, there is an ongoing concern regarding the quality of care provided to residents. Some families reported instances of rudeness among staff members, which can be particularly distressing when dealing with sensitive situations such as caring for aging parents or relatives. Complaints about slow response times to requests for assistance also contributed to a sense of frustration among some family members. This highlights the need for consistent training and management oversight to ensure all staff adhere to standards of kindness and promptness.

Another prominent issue mentioned across several reviews pertains to the pricing structure of Heathers Manor’s services. The facility utilizes an à la carte pricing model that can become overwhelmingly expensive for residents with higher care needs. Several reviewers have expressed confusion over the point system used to allocate services; this lack of transparency leads them to feel disadvantaged or misled regarding what they can expect in terms of value for their financial investment. Families reported that while basic needs might align with average market rates, any additional care necessary could quickly escalate costs without offering commensurate amenities or conveniences typically expected in higher-priced facilities.

Residents have also voiced concerns about activity programming within Heathers Manor post-COVID-19 pandemic. Initially promised a plethora of engaging activities like outings, movie nights, book clubs, and personal buddies to facilitate social interactions upon arrival—including those who moved in before lockdown—many felt let down by what could not be delivered due to ongoing restrictions. While the Activities Staff received praise for their encouragement towards participation in available events, it seems many residents found themselves isolated due to limited social opportunities and canceled plans.

Moreover, dissatisfaction surrounding food quality was highlighted multiple times throughout the reviews; complaints ranged from poor tasting meals reminiscent of institutional dining—often delivered in unappealing Styrofoam containers—to inadequate efforts made toward rectifying issues such as dining room access obstacles caused by leaks and repairs. Family members emphasized that they wished management would prioritize improving these dining conditions to elevate overall resident satisfaction.

Despite these issues related largely to management practices and operational challenges during unprecedented times like COVID-19 transitions affecting daily life at assisted living centers nationwide, there remain numerous positive testimonials about individual experiences at Heathers Manor. Several families commend specific caregivers by name for their attention and aptitude while fostering a nurturing community spirit where residents feel valued as part of a larger family unit instead purely service recipients.

Ultimately, while Heathers Manor offers numerous commendable features—friendly staff members dedicated specifically towards ensuring resident happiness within aesthetically pleasing surroundings—the collective sentiments from various reviews indicate significant room for improvement in employee conduct training programs alongside enhancing communication around pricing structures coupled with more consistent delivery on promised activities moving forward into future phases post-pandemic adjustments.

This part of Crystal, Minnesota offers convenient access to essential services such as pharmacies, hospitals, places of worship, and cafes, making it a desirable location for senior living. With multiple pharmacies within a short distance, you can easily access medication and health supplies. Nearby hospitals provide quality healthcare services in case of emergencies or routine medical appointments. The variety of restaurants in the area offer dining options for different tastes and occasions. Additionally, the presence of beautiful parks provides opportunities for outdoor recreation and relaxation. Overall, this neighborhood offers a vibrant and well-rounded community that caters to the needs and interests of seniors.

Pharmacies

• Walgreens (1 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.7 miles)
• Walgreens (1.8 miles)
• HyVee Pharmacy (2 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (3.6 miles)

Places of Worship

• Elim Church Center (1.7 miles)
• Westminster Presbyterian Church (4.9 miles)

Restaurants

• Pub 42 (1.8 miles)
• Culver's (2.4 miles)
• Big Louie's Bar & Grill (2.6 miles)
• Taco Bell (2.7 miles)
• ShowPlace ICON Theater (3.1 miles)
• Olive Garden (4.2 miles)
• Pryes Brewing Company (4.2 miles)

Hospitals

• Regency Hospital (1.8 miles)
• Csc Gi Lab (5.4 miles)
• Hennepin County Medical Center (5.4 miles)
• Park Nicollet Methodist Hospital (5.6 miles)
• Plymouth Surgery Center (6 miles)

Parks

• Twin Lake Beach Park (2.3 miles)
• French Regional Park (3.7 miles)
• Dakota Dog Park (3.8 miles)
• North Loop Dog Park (4.2 miles)
• Boom Island Park (4.6 miles)
• Aquila Park (4.7 miles)
• Loring Park (4.7 miles)

Cafes

• Caribou Coffee (2.7 miles)
• Angel Food Bakery & Coffee Bar (4.4 miles)
• Dunn Brothers Coffee (4.7 miles)
• Spyhouse Coffee (4.8 miles)
• Jinx Tea (6.4 miles)

Physicians

• Northwest Family Physicians PA (2.9 miles)
• Partners In Pediatrics (5.5 miles)
• Whittier Clinic (5.7 miles)
• Minnesota Gastroenterology PA (5.9 miles)
• Ellgaard Annemarie Park Nicollet Clinic Carlson Parkway Minnetonka (6.1 miles)