125 West Broadway Avenue #102B, Minneapolis, MN 55411
For more information about senior living options: (866) 208-4318
Overall Review of Healthmax Home Health Care Services II
Pros
They describe HealthMax as a great company to work for, noting that staff are friendly and helpful.- They say Clintâs needs are put above and beyond, and clients are treated with respect, dignity, and empathy.
- They consider it the best place to work.
Cons
The company is very unorganized and its billing is confusing, giving customers the runaround since June.- The managers Emma and Audrey/Aubrey are confused and lack follow-through.
- They lie about understanding CDCS.
- The manager has no patience for disabled adults trying to understand the services.
- They are condescending and rude to disabled adults who self-advocate and demand to speak to case managers.
- They treat disabled adults as dollars and cents to be exploited and do not see them as consumers.
- They are pro-system and only respect system agents.
- They fail to call for intake, do not answer the phone for weeks, and do not follow up after intake.
- Overall, the reviewer would not recommend them.
Review
Healthmax Home Health Care Services II in Minneapolis is best suited for families who prize compassionate, personalized direct care and are prepared to navigate a lean administrative machine. When the care floor operates smoothly, clients receive attentive, respectful service that centers the person rather than the paperwork. But those requiring rock-solid onboarding, crystal-clear billing, and consistently proactive communication should consider alternatives. The gap between frontline care and back-office execution is the defining risk here and should drive the decision more than any heartwarming caregiver anecdote.
On the upside, caregivers who show up with genuine empathy and urgency can make a real difference. Several accounts praise staff who put a clientâs needs first, treating people with dignity and going the extra mile. That kind of commitment indicates a core strength: when the right person is assigned, the level of personal attention can approach excellence. For clients with complex needs or those who rely on daily hands-on support, this can be the difference between merely existing at home and truly thriving there.
Yet there is a persistent pattern of organizational difficulty that erodes trust and complicates daily life. Billing questions routinely unleash a runaround, with families reporting months of confusion and unclear charges. Intakes and start dates vanish into voicemails, and promised follow-ups often fail to arrive, leaving clients in limbo and services delayed or never initiated. Management communications are described as inconsistent, and a particularly troubling critique centers on how CDCS waivers are handled. Allegations of dismissiveness and even exploitation toward disabled adults cast a shadow over the reliability and ethics of care planning, particularly for those relying on consumer-directed arrangements.
When the strong caregiving can be paired with a reliable administrative backbone, the positives can still shine through. Families who stay actively involved, confirming intake timelines, scheduling, and regular check-ins, may experience solid, high-quality daily care despite the administrative noise. In practice, this means that the agency can deliver effective home support to clients who are organized and collaborative with the agency. However, for anyone using CDCS or anyone needing consistent, predictable service with transparent billing and clear case management, the risk of ongoing friction is high enough to overwhelm the benefits of compassionate care.
For families weighing alternatives, the decision is clear: if repeated intake failures, billing ambiguities, and sluggish management are unacceptable, look elsewhere. Seek providers with a proven intake timeline, a dedicated case manager, dependable billing practices, and proactive communication. For CDCS participants, ensure the agency will actively support consumer-directed care with respectful, transparent engagement. Before committing, demand a written service plan with a confirmed start date, a defined point of contact, and a short-term trial period to test reliability. Document the escalation path and the leadership contact for swift resolution of any issues.
In the end, the choice hinges on tolerance for administrative risk versus the value placed on direct-care quality. This agency can work for families who can actively manage the relationship and place a premium on compassionate, competent daily care. The caregiving potential is real, but the operational fragility is nontrivial and must be addressed up front. If the priority is dependable onboarding, clear billing, and consistent advocacy from a named manager, this is likely not the optimal match. Families should insist on crystal-clear intake dates, concrete billing procedures, a dedicated case manager, and an explicit escalation path before any commitment is made.
21 resident community capacity
Assisted Living
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Restaurant-style dining
Small library
Telephone
Wi-Fi/high-speed internet available
Minneapolis-St Paul International (9 miles away)
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
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