125 West Broadway Avenue Ste 102B, Minneapolis, MN 55411
For more information about senior living options: (866) 208-4318
Overall Review of Healthmax Home Health Care Services I
Pros
The receptionist and their team enjoy coming to work and admire their colleagues as they navigate DHS changes. - They work hard to manage any and all frustrations from clients and CG due to these changes.
- The company is described as the best place to work, with Clint’s needs prioritized and clients treated with respect, dignity, and empathy.
- HealthMax is a great company to work for, with staff who are friendly and helpful.
Cons
The company is very unorganized.- They have given customers the runaround since June and fail to verify billing.
- The managers Emma and Audrey/Aubrey are confused and lack follow-through.
- The experience is very disappointing.
- They lie about understanding CDCS and are condescending and rude to disabled adults.
- They treat disabled adults as dollars and cents to be exploited, not as valued consumers.
- Management is pro-system and only respects system agents, not clients.
- Intake and communication are severely lacking, with missed calls and no follow-up.
Review
Healthmax Home Health Care Services I in Minneapolis is best suited for families seeking a small, hands-on home health option where frontline staff can deliver respectful, empathetic care and are capable of navigating the DHS landscape. The agency appears to have caregivers and some managers who are genuinely dedicated to putting clients’ needs first, and reviewers describe staff as treating clients with dignity and going above and beyond for individual cases. The emphasis on human connection and the ability to adapt to DHS requirements can deliver meaningful support when the right caregivers are on the case. However, this fit comes with a caveat: the same teams can be undermined by inconsistent processes and intermittent follow-through, so reliability is not guaranteed.
Families considering this provider should explicitly assess whether the client can tolerate administrative variability and delays. Several reviews expose chronic disorganization around intake, admissions, and billing, with run-around promises and unanswered calls lasting weeks. This is not a provider to lean on when immediate service activation is needed or when a clear, predictable billing flow is required. The most cautionary note targets CDCS waiver recipients and disability-inclusive planning: a reviewer claims misrepresentation and a pattern of condescending, even exploitative attitudes toward disabled adults, coupled with a perception that management values the system over the consumer. Those relying on CDCS or needing robust disability inclusion should probe alternatives or demand explicit commitments before enrolling.
On the technical side, the pros lean toward human-centered care when it occurs. Several reviews paint a picture of friendly, helpful staff who work to honor client preferences and to meet complex needs with empathy. Some workers are praised for being capable, patient, and respectful; even within a challenging DHS environment, there are individuals who demonstrate professionalism and client-first attitudes. This is the kind of daily care that can make a real difference in a home setting, particularly for clients who can advocate for themselves and rely on steady, compassionate caregivers when a team is available and meets expectations.
Yet the cons outsize the positives in persistent, systemic ways. The most damaging issues revolve around organization and communication: unclear billing, inconsistent follow-through from managers or owners, unclear intake timelines, and repeated failures to initiate services promptly after enrollment. Examples in the reviews show delays from intake to activation, with promises of contact that never materialize and office closures that leave prospective clients stranded. In parallel, a troubling critique targets disability inclusion and ethics: claims that the agency does not respect disabled adults as consumers, that CDCS understanding is flawed, and that caregivers and leadership can be condescending or unresponsive to legitimate advocacy. While these are serious allegations, they reflect real risk factors for families who depend on reliable access and respectful, compliant service delivery.
With these dynamics in play, the decision hinges on risk tolerance and care coordination capacity. For a client who can handle administrative chores, verifying billing, chasing intake, and confirming service starts, this agency may still deliver meaningful care aligned with preferences and supportive staff at the right moments. For others, particularly those with cognitive or functional limitations who require a predictable intake, consistent scheduling, transparent billing, and accountable leadership, alternatives will offer smoother navigation and fewer disruptions. The key is to verify the current state of the intake team, confirm who will be the case manager, and establish a concrete timeline and accountability framework before any commitment.
Bottom line: Healthmax Home Health Care Services I is a mixed bag with clear strengths in frontline care and a culture of empathy among some staff, but persistent organizational flaws and serious concerns about disability inclusion and billing reliability pose real barriers. Policy-minded families should demand concrete assurances, written timelines, and direct contact with a responsible manager, and should consider other agencies if intake speed, billing transparency, or consistent care coordination is non-negotiable. For those who can navigate the process and work with prepared, proactive caregivers, it can be a workable option, but it should be chosen with eyes wide open and a plan to lock in accountability from day one.
21 resident community capacity
Assisted Living
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Restaurant-style dining
Small library
Telephone
Wi-Fi/high-speed internet available
Minneapolis-St Paul International (9 miles away)
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
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