125 West Broadway Avenue Ste 102B, Minneapolis, MN 55411
For more information about senior living options: (844) 490-3973
Best place to work. Put Clint's needs above and beyond. Treating individuals clients with respect, dignity and empathy! HealthMax is a great company to work for. They are very friendly and helpful.
The company is unorganized and unreliable on billing verification, giving customers the runaround since June. The managers Emma and Audrey/Aubrey are described as confused with no follow-through, leading to disappointment. CDCS waiver recipients report being misled about CDCS, with management lacking patience and acting condescending and rude toward disabled adults; the company is accused of exploiting disabled adults and not valuing African-American disabled adults. Chalice Tucker experiences repeated intake delays and unreturned calls, leading to strong frustration and a refusal to recommend the company. A reviewer says they were promised approval but were never informed; they had to call repeatedly, were told someone would contact them, but no one did; the office closed without follow-up, signaling a lack of professionalism.The collection of experiences surrounding this company paints a picture of a business with a striking divide between how it is perceived by different people. On one hand, several voices describe a genuine sense of care and attentiveness from certain individuals, especially when it comes to meeting clients' specific needs and treating people with respect, dignity, and empathy. On the other hand, a louder cluster of accounts focuses on disorganization, inconsistent follow-through, and troubling interactions that leave customers frustrated and wary. The contradictions feel palpable: some reviewers praise the environment and personal commitment, while others condemn the way information is handled, especially around billing and intake processes.
A recurring source of frustration centers on billing and verification. A number of reviewers report being shuffled through a long, confusing, and sometimes opaque process that yields little clarity or progress. The frustration is not simply about costs, but about how billing is communicated and checked. In particular, several reviewers single out the management layer - names like Emma and Audrey or Aubrey - describing them as involved yet overwhelmed, often unable to provide reliable follow-through. The sentiment conveyed is that the system is unorganized and that attempts to verify or resolve billing questions are met with a runaround that stretches for months. This sense of being stuck in unclear procedures exacerbates the disappointment many customers feel when they expect straightforward service and accountability.
Against this backdrop of billing and process concerns, there are also clearly positive notes about the workplace and the culture in some corners of the organization. A number of statements highlight that the company can be a good place to work and that staff members go above and beyond for clients. One reviewer emphasizes that Clint's needs are prioritized with dedication, and that clients are treated with respect, dignity, and empathy. A separate account simply praises HealthMax as a great company to work for, describing the staff as friendly and helpful. Taken together, these comments suggest that the organization has individuals who are genuinely invested in doing the right thing for customers and that the internal experience for some employees can be supportive and constructive. The contrast with the criticism from other reviewers underscores a broader dynamic that may hinge on who you interact with and which department you encounter.
A particularly pointed set of accusations targets the CDCS waiver program and how it is managed. Reviewers claim that CDCS waiver recipients are not given appropriate information or support and instead are met with deception and impatience. The allegations describe a manager who lacks patience when a disabled adult is trying to understand the services offered, and who responds in ways that are described as condescending and rude. The core of the critique is that the organization treats disability inclusion as a formality rather than a genuine commitment, with some reviewers arguing that consumer-directed services are not valued in practice. There are even claims that management appears more respectful toward system agents than toward disabled adults who need to advocate for themselves, and troubling statements about valuing certain individuals over others based on race or disability. These charges are presented as systemic attitudes rather than isolated incidents, painting a picture of a healthcare experience that falls short of inclusive, respectful care for the disability community.
In one particularly personal note, a reviewer introduces themselves as Chalice Tucker and shares a specific intake experience. They describe being promised an intake meeting for a date in early April but receiving no follow-up call, and a persistent difficulty in reaching anyone at the office for weeks. The frustration is intensified by the perception that calls are not returned and that attempts to move forward with services stall without explanation. The tone makes clear a strong dissatisfaction and a firm stance against recommending the company to others, at least based on that individual interaction. This account underscores the larger theme of responsiveness and reliability - or lack thereof - in setting up initial services.
Another account discusses a different stage of the customer journey: enrollment and early service activation. The reviewer explains that they signed up and waited to be informed of approval for services, but nothing happened for a long period. They eventually learned they had already been in the system for two weeks, yet no one had communicated next steps. Since then, the reviewer reports having to call multiple times to get any sense of when services would start. They describe being promised that someone would contact them, but those promises never materialized, and even when they called on a recent Friday, they were told that the relevant person would be in meetings all day and that a call would come on Monday. Monday arrived and the office was closed with no follow-up. The sense left by this experience is that intake and follow-through are inconsistent, leaving the reviewer feeling that the organization is not as professional as they had expected.
Taken together, these experiences reveal a company with the capacity for genuine care and a commitment to clients in some contexts, but with pronounced deficiencies in communication, follow-through, and administrative coordination in others. The mixed pictures raise important questions about how well the organization translates its stated values - respect, dignity, empathy, inclusion - into everyday practice, especially for vulnerable or at-risk populations who rely on timely information and dependable service. They also highlight the risk that systemic issues within billing, intake, and client management can overshadow the positive efforts of well-meaning staff in other roles.
If there is a takeaway for potential clients or employees, it is to approach the organization with clear expectations and to prepare for variability in experiences. For clients with disability concerns, who may require patient explanation and careful coordination of services, the reviews suggest a need for extra diligence and proactive communication. While there are references to a supportive, attentive culture in some departments or among certain individuals, the broader pattern includes significant gaps in follow-through and consistency that can undermine trust. As with many organizations that receive mixed feedback, the challenge appears to be harmonizing the compassionate, customer-centered approach some staff demonstrate with the rigorous, reliable systems that ensure prompt billing, intake, and ongoing service delivery.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (9 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Healthmax Home Health Care Services I in Minneapolis, MN is a welcoming assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
Our fully furnished apartments provide a cozy and home-like atmosphere for our residents, with cable or satellite TV available for their entertainment. Our dining room offers restaurant-style dining where residents can enjoy delicious meals prepared by our staff, taking into consideration any special dietary restrictions they may have.
We understand the importance of maintaining a clean living space, which is why we provide housekeeping services to keep our residents' apartments neat and tidy. For those who enjoy spending time outdoors, we offer a beautiful garden and outdoor space where they can relax and soak up some sunshine.
At Healthmax Home Health Care Services I, we prioritize the health and safety of our residents by providing 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Our dedicated staff also ensures that medication management is done accurately and timely. We have a mental wellness program in place to support the emotional well-being of our residents.
Residents can engage in various activities organized by both our staff and themselves. Our small library provides access to books for those who enjoy reading. Wi-Fi/high-speed internet is available throughout the community for easy connectivity.
Convenience is key at Healthmax Home Health Care Services I, as we are surrounded by numerous amenities. There are five cafes nearby for socializing over coffee or tea, ten parks nearby for enjoying nature walks or picnics, thirteen pharmacies nearby for easy access to medications, two physicians nearby for medical consultations, thirty-three restaurants nearby offering diverse culinary experiences, two places of worship nearby for spiritual fulfillment, and four hospitals nearby ensuring prompt medical care when needed.
Overall, at Healthmax Home Health Care Services I in Minneapolis, MN, we strive to create a comfortable and engaging environment where seniors receive personalized care while enjoying an array of amenities and easy access to nearby conveniences.
Healthmax Home Health Care Services I is located at 125 West Broadway Avenue Ste 102B, Minneapolis, MN 55411 in Hennepin County, Minnesota
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