Information last verified:
3703 Colorado Avenue North, Crystal, MN 55428
For more information about senior living options: (844) 490-3973
The reviewer claims the facility should be shut down for illegal activity and abuse. They describe a mice infestation and state they killed 33 mice in less than three months, with 12 killed in two days. They characterize the staff as controlling and argumentative. They mention investigations by the health department, MDH, a regional Ombudsman, and a Police Department investigation. They say the facility should be avoided at all costs and that no one should be admitted. They label the place a “hole in the wall” and the bottom of disgust, alleging many laws are being broken. They urge others to avoid Empathy Home Care.This community is best suited for no one seeking safe, reliable assisted living. In practical terms, Empathy Home Care 6 in Crystal, Minnesota is not a viable option for families prioritizing resident safety, ethical operation, and consistent care standards. The single published account of life there portrays a facility overwhelmed by serious problems rather than one capable of delivering humane, respectful support. The description, legal and regulatory scrutiny, allegations of abuse, and an entrenched pattern of disorder, sets a low bar for any prospective resident. When safety, sanitation, and accountability are in question, the default recommendation is to move away and pursue options with verifiable stability and proper oversight.
Those evaluating care for a loved one should be aiming for facilities with transparent licensing, accessible inspection histories, and staff who communicate openly rather than control residents. In this case, the presence of ongoing or antecedent investigations by the health department, state agencies, and law enforcement is a flashing red flag. That combination, allegations of abuse, infighting among staff, and a pest problem, strongly suggests looking elsewhere before ever scheduling a tour. Even with attractive pricing or convenience, these indicators predict a fragile operating environment that can deteriorate quickly, leaving families with costly disruptions and residents at risk.
There are essentially no strong pros cited in the available account, and any potential conveniences do not offset the scale of the downsides. The absence of verified positive features, quality staffing, reliable safety protocols, clean facilities, responsive management, means emissions of risk far outweigh any perceived gains in proximity or cost. In practical terms, a facility must deliver trust and predictable routines; here such assurances are absent, so the "pros" fail to counterbalance the core cons.
From the resident’s perspective, the environment appears unsafe and unstable. The report notes illegal activity and abuse, both mental and physical, and a severe mice infestation culminating in significant animal deaths. Staffing is described as controlling and argumentative, undermining residents’ autonomy and dignity. Regulatory involvement is active, with health department and state authorities, a regional ombudsman, and police investigations all indicated. Taken together, these elements paint a picture of a facility not meeting basic safety, care quality, or compliance standards, and one where ongoing oversight suggests continued risk rather than recovery.
Proceeding requires a disciplined due diligence checklist. Verify current licensing status and review the latest state inspection reports; demand copies of corrective action plans and the facility’s progress. Speak with multiple residents and families about day-to-day care, staffing consistency, and responsiveness. Visit unannounced at different times to observe interactions and safety measures, including sanitation and pest control practices. Inquire about any active investigations and what remedies are in place. Compare facilities on staffing ratios, care planning, fall prevention, medication management, and access to emergency response. Finally, insist on trial periods or short-term stays where possible to verify reliability before committing long-term.
Given the severity of the concerns and active oversight, Empathy Home Care 6 should be avoided in favor of better-vetted alternatives. Families are urged to prioritize communities with credible licensing, transparent inspection histories, and demonstrated commitment to resident dignity and safety. If proximity or availability forces consideration of other options, demand comprehensive disclosures, current inspection summaries, and a concrete path to improvement. The goal remains clear: secure a setting where safety, respect, and steady care are non-negotiable, backed by independent oversight and proven results.
5 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (12 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Empathy Home Care 6 is an assisted living community located in Crystal, Minnesota. Our community offers a range of amenities to ensure the comfort and convenience of our residents. The dining room provides a welcoming space for residents to enjoy their meals, which are prepared and served by our dedicated staff. Each resident's room is fully furnished, providing a comfortable and homely atmosphere.
Our community also features a garden and outdoor space where residents can relax and enjoy nature. Housekeeping services are provided to ensure that all common areas and residents' rooms are clean and well-maintained. Wi-Fi/high-speed internet access is available throughout the community, allowing residents to stay connected with their loved ones.
Empathy Home Care 6 offers comprehensive care services to meet the individual needs of each resident. Our dedicated staff provides assistance with activities of daily living such as bathing, dressing, and transfers. We also coordinate with healthcare providers to ensure that each resident receives the appropriate care.
For residents with diabetes or special dietary restrictions, we offer specialized diets to help manage their health conditions. Medication management services are provided to ensure that medications are taken correctly and on time.
Transportation arrangements for medical appointments are available, ensuring that residents can easily access necessary healthcare services. Additionally, there are nearby cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals to provide convenient options for socializing and accessing essential amenities.
At Empathy Home Care 6, we strive to create a warm and supportive environment where our residents feel comfortable and cared for. With our range of amenities and exceptional care services, we provide a high quality of life for our residents while promoting independence and well-being.
Empathy Home Care 6 is located at 3703 Colorado Avenue North, Crystal, MN 55428 in Hennepin County, Minnesota
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