3703 Colorado Avenue North, Crystal, MN 55428
For more information about senior living options: (844) 490-3973
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The reviewer is committed to truth-telling and resident safety. The message reflects a strong call for accountability and oversight. The author shows concern for the well-being of residents and staff. The review underscores the importance of following laws and regulations.
The reviewer states the facility should be shut down due to illegal activity and abuse. The review alleges mental and physical abuse. The reviewer describes a mice infestation and claims to have killed 33 mice in under three months (12 in two days). The staff are portrayed as controlling and argumentative. The health department, MDH, a regional Ombudsman, and the Police Department are investigating. The facility is labeled a "hole in the wall" and something to avoid. The reviewer believes many laws are being broken.In a pointed and highly charged account from a resident living at Empathy Home Care, the facility is portrayed as more of a danger zone than a place of care. The author insists that the truth must be told, painting a picture of an assisted living environment permeated by illegal activity, mental and physical abuse, and a deterioration of basic safety and standards. According to the resident, the facility operates in a way that blatantly violates expectations for elder care, and the situation is serious enough to warrant attention from multiple oversight and law-enforcement bodies. The resident underscores that health authorities and guardians of public welfare are already reviewing the facility, signaling that the concerns are not isolated to one person's experience but are part of a broader pattern described as systemic.
A central pillar of the resident's accusation centers on mistreatment by staff, described as controlling and argumentative behavior. The account suggests a hostile dynamic between caregivers and residents, where the resident feels targeted and disrespected rather than supported. The language used by the resident conveys a sense of fear and disrespect that extends beyond occasional irritations, implying a chronic problem with how staff interact with those under their care. The allegation is not simply about a bad day or a few tense moments; it is framed as a routine atmosphere in which residents' autonomy and dignity are regularly compromised.
Compounding the concerns about staff conduct is a claim about the physical environment, specifically a mice infestation described as severe. The resident characterizes the living conditions as a "hole in the wall" scenario, suggesting structural neglect that allows pests to proliferate. In a striking detail, the resident asserts that they personally killed a large number of mice - claiming 33 in less than three months, with 12 killed in a two-day span and more in the days that followed. Whether this is a matter of resident safety or a grim indictment of sanitation and rodent control, the message is clear: the environment is not the safe, clean, and orderly setting one would expect from an assisted living facility.
Beyond cleanliness and pest control, the account speaks to a broader pattern of alleged wrongdoing within the facility. The resident uses strong language about illegal activity occurring at Empathy Home Care, paired with references to both mental and physical abuse. The tone conveys not just dissatisfaction with care but a conviction that unlawful and harmful practices are embedded in the day-to-day operations of the place. The urgency of these claims is reinforced by the mention of ongoing investigations by the health department, the Minnesota Department of Health (MDH), a regional ombudsman, and the local police department. The sense conveyed is that multiple official channels are examining the facility, suggesting that the accusations have reached a level of concern that demands formal inquiry and accountability.
In the narrative, the resident emphasizes the emotional and psychological toll of living in an environment described as abusive and unsafe. The language points to fear, distrust, and a sense of powerlessness in the face of caregivers who are supposed to protect and support residents. The impact is not limited to isolated incidents but is framed as an ongoing experience that undermines the well-being and dignity of those who call Empathy Home Care home. The claim is that what should be a place of comfort and safety has instead become a source of distress and risk, with residents left to navigate a precarious daily reality under staff who allegedly fail to meet basic standards of care.
The conclusion in the resident's account is emphatic and unequivocal: avoid Empathy Home Care at all costs. The message is a stark warning to potential residents and their families to steer clear of a facility described as a "hole in the wall" with pervasive problems that violate laws designed to protect vulnerable adults. The call is for serious review, accountability, and corrective action, with the implication that shutdown or significant reform may be necessary to restore safety and trust in care provision. The resident makes it clear that the issues described are not minor or occasional but indicative of a systemic failure that warrants scrutiny from authorities and a re-evaluation of the facility's ability to provide safe, dignified, and lawful care.
If you or someone you know is currently in a similar situation, consider reaching out to the appropriate oversight bodies - such as your state health department, the long-term care ombudsman, or local law enforcement - for an independent evaluation and protection. Reporting concerns to these channels can help ensure that issues are investigated and addressed, and that residents' safety and rights are prioritized. The experiences shared here underscore the importance of transparent, accountable, and compassionate care in settings designed to safeguard the health and dignity of some of society's most vulnerable adults.
5 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (12 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Empathy Home Care 6 is an assisted living community located in Crystal, Minnesota. Our community offers a range of amenities to ensure the comfort and convenience of our residents. The dining room provides a welcoming space for residents to enjoy their meals, which are prepared and served by our dedicated staff. Each resident's room is fully furnished, providing a comfortable and homely atmosphere.
Our community also features a garden and outdoor space where residents can relax and enjoy nature. Housekeeping services are provided to ensure that all common areas and residents' rooms are clean and well-maintained. Wi-Fi/high-speed internet access is available throughout the community, allowing residents to stay connected with their loved ones.
Empathy Home Care 6 offers comprehensive care services to meet the individual needs of each resident. Our dedicated staff provides assistance with activities of daily living such as bathing, dressing, and transfers. We also coordinate with healthcare providers to ensure that each resident receives the appropriate care.
For residents with diabetes or special dietary restrictions, we offer specialized diets to help manage their health conditions. Medication management services are provided to ensure that medications are taken correctly and on time.
Transportation arrangements for medical appointments are available, ensuring that residents can easily access necessary healthcare services. Additionally, there are nearby cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals to provide convenient options for socializing and accessing essential amenities.
At Empathy Home Care 6, we strive to create a warm and supportive environment where our residents feel comfortable and cared for. With our range of amenities and exceptional care services, we provide a high quality of life for our residents while promoting independence and well-being.
Empathy Home Care 6 is located at 3703 Colorado Avenue North, Crystal, MN 55428 in Hennepin County, Minnesota
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