3703 Colorado Avenue North, Crystal, MN 55428
For more information about senior living options: (866) 208-4318
Overall Review of Empathy Home Care 6
Cons
The reviewer claims the facility should be shut down for illegal activity and abuse.- They describe a mice infestation and state they killed 33 mice in less than three months, with 12 killed in two days.
- They characterize the staff as controlling and argumentative.
- They mention investigations by the health department, MDH, a regional Ombudsman, and a Police Department investigation.
- They say the facility should be avoided at all costs and that no one should be admitted.
- They label the place a “hole in the wall” and the bottom of disgust, alleging many laws are being broken.
- They urge others to avoid Empathy Home Care.
Review
This community is best suited for no one seeking safe, reliable assisted living. In practical terms, Empathy Home Care 6 in Crystal, Minnesota is not a viable option for families prioritizing resident safety, ethical operation, and consistent care standards. The single published account of life there portrays a facility overwhelmed by serious problems rather than one capable of delivering humane, respectful support. The description, legal and regulatory scrutiny, allegations of abuse, and an entrenched pattern of disorder, sets a low bar for any prospective resident. When safety, sanitation, and accountability are in question, the default recommendation is to move away and pursue options with verifiable stability and proper oversight.
Those evaluating care for a loved one should be aiming for facilities with transparent licensing, accessible inspection histories, and staff who communicate openly rather than control residents. In this case, the presence of ongoing or antecedent investigations by the health department, state agencies, and law enforcement is a flashing red flag. That combination, allegations of abuse, infighting among staff, and a pest problem, strongly suggests looking elsewhere before ever scheduling a tour. Even with attractive pricing or convenience, these indicators predict a fragile operating environment that can deteriorate quickly, leaving families with costly disruptions and residents at risk.
There are essentially no strong pros cited in the available account, and any potential conveniences do not offset the scale of the downsides. The absence of verified positive features, quality staffing, reliable safety protocols, clean facilities, responsive management, means emissions of risk far outweigh any perceived gains in proximity or cost. In practical terms, a facility must deliver trust and predictable routines; here such assurances are absent, so the "pros" fail to counterbalance the core cons.
From the resident’s perspective, the environment appears unsafe and unstable. The report notes illegal activity and abuse, both mental and physical, and a severe mice infestation culminating in significant animal deaths. Staffing is described as controlling and argumentative, undermining residents’ autonomy and dignity. Regulatory involvement is active, with health department and state authorities, a regional ombudsman, and police investigations all indicated. Taken together, these elements paint a picture of a facility not meeting basic safety, care quality, or compliance standards, and one where ongoing oversight suggests continued risk rather than recovery.
Proceeding requires a disciplined due diligence checklist. Verify current licensing status and review the latest state inspection reports; demand copies of corrective action plans and the facility’s progress. Speak with multiple residents and families about day-to-day care, staffing consistency, and responsiveness. Visit unannounced at different times to observe interactions and safety measures, including sanitation and pest control practices. Inquire about any active investigations and what remedies are in place. Compare facilities on staffing ratios, care planning, fall prevention, medication management, and access to emergency response. Finally, insist on trial periods or short-term stays where possible to verify reliability before committing long-term.
Given the severity of the concerns and active oversight, Empathy Home Care 6 should be avoided in favor of better-vetted alternatives. Families are urged to prioritize communities with credible licensing, transparent inspection histories, and demonstrated commitment to resident dignity and safety. If proximity or availability forces consideration of other options, demand comprehensive disclosures, current inspection summaries, and a concrete path to improvement. The goal remains clear: secure a setting where safety, respect, and steady care are non-negotiable, backed by independent oversight and proven results.
5 resident community capacity
Assisted Living
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Minneapolis-St Paul International (12 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
Fully furnished apartments with meals and ADL support.
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