5100 West 82Nd Street #391, Bloomington, MN 55437
For more information about senior living options: (844) 490-3973
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Luxembourg Apartments are a good place to stay. The staff have all been great. The staff offered help with hanging a TV, shelves, and pictures when moving in. Danika, the building manager, has been helpful, professional, thoughtful, and amazing throughout the stay. The facilities are maintained to a high standard. The amenities are great and the grounds are well maintained. The theater is open on weekends. The pool is open. The location is convenient. Kaeli, the leasing agent, made the move-in process smooth and stress-free. Barb, the regional manager, is attentive and genuinely cares about residents' experience.
Management failed to follow through on promises made at move-in. Storage units are overpriced, and the monthly bill includes added fees. A 10% late fee is charged for even a one-day late rent, which feels excessive. The building offered no support or flexibility during residents' financial hardship from job loss. They were charged for a pet-related incident after being told such charges wouldn't occur. The theater was closed since fall 2023, reducing the value of amenities for residents. Some amenities have been inoperable, diminishing the monthly value provided. Indoor smoking/vaping by some residents creates odor and health concerns, with enforcement challenges. The application process with Richdale Apartments was unprofessional and did not refund a paid application fee. There were discrimination red flags when staff refused to rent to a property manager.Luxembourg Apartments elicits a wide range of sentiments from its residents, with experiences that run the gamut from genuinely positive to deeply frustrating. On the one hand, many residents praise the property for its quiet location, strong amenities, and well-maintained grounds. They point to indoor and outdoor pools, a well-equipped gym, and a generally attractive, safe-feeling environment. In particular, several tenants sing the praises of the staff, noting that project teams and front desk personnel are friendly, helpful, and responsive. Some have even remembered the small acts of assistance that made moving in easier, such as help hanging televisions, shelves, and pictures, and they single out individuals like Danika as standout, professional, and considerate. For these residents, Luxembourg remains a comfortable and convenient place to live, with certain team members going above and beyond to make the experience smooth and pleasant.
But there is a substantial counterpoint that runs through many residents' accounts. Complaints begin with the financials: storage units are described as overpriced, and the monthly bill is peppered with added fees. The situation worsens for some when late rent triggers an automatic 10% late fee, a policy that several reviewers view as excessive and punitive, especially during times of financial hardship. These concerns are compounded by stories about the handling of pet-related incidents. Some tenants report being charged for a pet accident despite assurances or representations that no charge would be applied, leaving them feeling misled and financially unprotected. Taken together, these remarks cast a shadow over what should be predictable, straightforward costs for living in the building.
The negative experiences are not limited to numbers on a statement. A recurring thread concerns management responsiveness and flexibility in tough personal circumstances. One reviewer recounts losing a job and facing a lack of support or flexibility from the building leadership, making it harder to weather a period of unemployment. The sense of being treated with respect, a core expectation for long-term tenants, appears inconsistent: some residents feel appreciated and supported, while others feel stranded or nickel-and-dimed, with decisions that seem to prioritize revenue over tenant welfare. A similar pattern emerges with a pet-related incident and the lack of prior clarity about potential charges; the mismatch between promises and practice leaves a lingering sense of distrust for some.
In contrast to these concerns, many residents emphasize that the building's physical environment and amenities remain strong selling points. The theater, hallways, entryways, and general aesthetics of the property are frequently mentioned as positive, with particular thanks extended to staff who keep common areas clean and well-maintained. Several residents mention that the property's array of amenities - such as the pools, patio spaces, and gym - are valuable features that justify the rent, especially when the facilities are accessible and well maintained. The overall impression is that Luxembourg holds genuine potential as a high-quality living experience, provided the management side aligns with residents' expectations.
However, the saga of indoor air quality and smoking remains a persistent issue for some. A number of reviews note that residents and families encounter odors from smokers or vapers indoors, including in shared spaces like hallways and elevators. Even when management issues a reminder about indoor smoking restrictions, the behavior persists for a time, leading some families to worry about safety and health, particularly for children and pets. There are updates from later in 2024 suggesting that policies had started to improve, with tenants reporting less indoor smoking, but the problem clearly influenced several tenants' overall impression and comfort levels during their stay.
Beyond these everyday concerns, a few reviews highlight specific interactions with employees that colored perceptions in strong ways. Positive mentions focus on several staff members who are described as helpful, approachable, and genuinely invested in residents' well-being. In particular, Kaeli (a leasing agent) and Barb (a regional manager) receive praise for moving the process along smoothly and showing care for residents' needs; their contributions are repeatedly cited as turning points in people's experiences. By contrast, a different strand of reviews centers on serious red flags related to discrimination and procedural opacity. One reviewer recounts a phone interaction where a staff member allegedly hung up after learning the caller's profession, followed by a blunt statement that the complex does not rent to other property managers - a remark framed as a discriminatory misstep and a major warning to prospective tenants. Others recount a protracted, unsettled application process handled through Richdale Apartments, with accusations that funds were not refunded, underwriters acting unprofessionally, and delays that extended for weeks. The tone of these accounts is a clear warning about trust, accountability, and the reliability of the leasing and underwriting process.
The most troubling narratives tie together into a broader critique of how the business side is managed. Several reviews describe an environment where promises are made, but follow-through is inconsistent, and where the experience of signing a lease can feel transactional rather than tenant-centered. In particular, an extended tale of the application process portrays a pattern of delayed responses, shifting requirements, and a perceived reluctance to engage with legitimate documentation and proof of income. When rent adjustments were discussed in light of market changes, the response was framed in terms of procedural rigidity or a focus on extracting maximum rent, rather than a collaborative effort to secure a fair lease. The overarching implication for prospective tenants is to approach the process with caution, secure everything in writing, and ensure they understand what is negotiable and what is not.
Taken as a whole, the reviews present a property that is undeniably attractive in terms of physical amenities, location, and some member of the staff who genuinely care about residents' experiences. Yet the same property is equally described as a place where long-term tenants can feel undervalued by management, where hidden or unexpected fees can erode the sense of fairness, and where the application and leasing processes can be opaque and discouraging. For anyone considering Luxembourg Apartments, the message is multifaceted: you may find exceptional staff, well-maintained facilities, and a comfortable living environment that suits your lifestyle, but you should also prepare for the possibility that certain policies, charges, or management decisions may not align with your expectations, especially during financially trying times or when navigating renewal and pricing. In short, Luxembourg has undeniable strengths and clear risks, and potential renters would be well advised to seek detailed written confirmations, understand all fees upfront, and assess the consistency of management practices before signing a lease.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (7 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Elite Quality Services is an exceptional assisted living community located in Bloomington, MN. Our community offers a wide range of amenities and care services designed to provide our residents with the highest quality of life possible.
Residents at Elite Quality Services can enjoy the comfort and convenience of fully furnished accommodations, complete with cable or satellite TV, Wi-Fi/high-speed internet, and telephone services. Each unit also features a dining room and kitchenette, perfect for those who prefer to cook their own meals.
To ensure the well-being and safety of our residents, we provide 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Our dedicated staff also assists with medication management and coordinates with health care providers to ensure seamless medical care. We understand that each resident has unique dietary needs, which is why we offer special dietary restrictions options and diabetes diet programs.
At Elite Quality Services, we believe in promoting mental wellness among our residents. Our mental wellness program encourages engagement through resident-run activities and scheduled daily activities. Whether it's participating in group exercises or enjoying a leisurely stroll in our outdoor space or nearby parks, there is always something to keep our residents active and entertained.
Our community is conveniently located near various amenities including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. Transportation arrangement for medical appointments is provided to ensure easy access to healthcare services.
At Elite Quality Services in Bloomington, MN, we are dedicated to providing exceptional assisted living services that cater to the individual needs of our residents while promoting independence and well-being.
Elite Quality Services is located at 5100 West 82Nd Street #391, Bloomington, MN 55437 in Hennepin County, Minnesota
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