2529 Nicollet Avenue Suite 202, Minneapolis, MN 55404
For more information about senior living options: (866) 208-4318
Overall Review of Derman Senior Care
Pros
They are a case manager who values accessible communication for clients.- They believe reliable contact with case managers and office staff is essential for good care.
- They emphasize timely callbacks and responsive support as key standards.
- They recognize the critical role of reachability for supervisors, reception, and case managers.
- They would advise choosing a case management company that ensures easy client access.
Cons
They describe the provider as the absolute worst kind of provider.- They say the phone numbers keep changing and management doesn’t call back once a working number is obtained.
- They state that no one answers when they call; they never get a person, and the greeting is shady and hard to understand.
- They report never receiving callbacks from supervisors, reception, or case managers.
- They advise requesting a different case management company if they get stuck with these people.
- They, as a case manager themselves, cannot imagine their clients not having access to contact them or someone at the office when needed.
- They share that their daughter has been unable to contact anyone after countless voicemails, and it has been over a month.
Review
Derman Senior Care in Minneapolis is best suited for families that rely on a proactive, hands-on advocate to manage communications and coordinate care. In this setting, the primary determinant of value is the ability to press for answers and secure timely information, rather than expecting instinctive responsiveness from staff. The reviews indicate that without a dedicated case manager or family member who routinely follows up, important updates and decisions tend to stall. This is a facility where the favorable outcome hinges on outside escalation, not on organic, reliable outreach from the administrative team or the front-line staff.
Those who should seriously consider alternatives are families that cannot tolerate repeated communication breakdowns. If timely callbacks, consistent staffing contacts, and dependable point-of-contact access are non-negotiable, this community requires scrutiny before committing. Prospective residents should demand a clear, written communication protocol, a designated administrator as a regular contact, and a predictable timeline for return calls. In short, this option fits only when a robust internal advocate is available to bridge gaps and relentlessly chase progress.
The core caveat rests on persistent, systemic communication failures. The feedback describes numbers changing and an inability to reach anyone after establishing a working phone line, creating a revolving door of voicemails that go unanswered for weeks. The experience extends beyond mere annoyance; it directly threatens care coordination, emergency responsiveness, and the sense of security for families and residents alike. When supervisors, reception staff, and case managers do not return inquiries, the underlying trust needed to navigate complex senior needs erodes quickly, revealing a facility that is ill-equipped to support families in critical moments.
There are no evident compensating strengths highlighted in the available reviews. The negative reception, an opaque greeting, inconsistent contacts, and a chronic lack of follow-through, overshadows any potential positives that might exist in care quality, amenities, or location. Without documented evidence of reliable staffing, transparent processes, or responsive leadership, the perceived drawbacks dominate the overall assessment. In practical terms, the absence of dependable communication means higher risk and greater stress for families coordinating medical appointments, medications, and daily cares.
For families evaluating this option, a disciplined vetting plan is essential. Ask for the exact contact path: who handles day-to-day inquiries, who owns the escalation process, and what are the expected response times (preferably with concrete time frames). Request names and direct lines for front-desk staff, a supervisor, and the primary care coordinator, and require written assurances outlining return-call commitments. During tours, press for real-world demonstrations of responsiveness, how quickly calls are returned after hours, how emergencies are routed, and how communication with physicians is managed. Compare these findings against other communities that publish clear, customer-centered communication practices.
In conclusion, the pattern of unreturned calls and shifting contact information marks a substantial risk for anyone relying on steady oversight and timely updates. This is not a choice for families that require dependable, proactive communication as a non-negotiable standard. If staying with this provider, insist on ironclad written protocols, immediate escalation paths, and a trackable commitment to responsiveness before any placement occurs. Otherwise, prioritize alternatives that place clear ownership of communication in the hands of an accountable administrator and deliver the predictable engagement necessary for safe, coordinated senior care.
21 resident community capacity
Assisted Living
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Restaurant-style dining
Small library
Telephone
Wi-Fi/high-speed internet available
Minneapolis-St Paul International (6 miles away)
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
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