2 Caring Hands in Lakeville, MN

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Pros

• They were angels to her and were there for her when the family could not be.
• Their hearts and homes are open to residents.
• The family was very thankful that their loved one was at Two Caring Hands.
• Everyone was very nice.
• All requests were met.
• They made it a home setting.
• They treated loved ones like family.
• They care for clients dearly and love them as family.
• The nurses are dedicated, watching over multiple residents and performing a wide range of care tasks.
• They believe affection from family and friends helps keep residents mentally healthy and happy.
• The sisters have many years of experience and consistently strive to do their best.
• They strive to treat others as they would like to be treated.

Cons

• They claim the staff are relatives or do not speak enough English to have a conversation.
• The home constantly ran out of food.
• A resident pulled a knife on an employee and started a small fire.
• That resident remained in the care of Ann but moved to another house.
• An employee, Lynette, injured the mother during a lift and broke the mother's wheelchair and a shelf of dolls.
• The night staff, Tony, yelled at and demeaned a resident on the phone.
• The RN Matthew is said to have dismissed the mother’s pain, contributing to her going to the hospital septic.
• They allege a morbidly obese resident was left with one staff using a hoyer lift, she fell several times, and the sisters/husbands covered it up.
• Another resident died after receiving the wrong medication.
• Transfers require waiting for the sisters or their husbands to come to the house.
• Night staff are said to sleep on shift and have boyfriends or random friends there.
• The sisters and their husbands allegedly work for weeks without overtime pay and do not answer texts.
• They were told they don’t keep medical records of any services provided.
• The good reviews are claimed to be from family; “what a joke this place is.”
• The nurses are described as rude and inexperienced; the owner is said to run the homes and often doesn’t return calls; overmedication is alleged.
• The place should be shut down; never place a loved one here; nurses are uneducated and won’t let you speak to a loved one due to hearsay.
• The administrator reportedly no-shows for tours; staff invite visitors to wait, with people sleeping and crying for help.
• Ombudsman concerns are cited, with a strong recommendation not to place a loved one there.

Review

Two Caring Hands in Lakeville is best for families that want a small, home-like setting and are willing to stay highly involved in oversight. It can work for residents with relatively manageable care needs who value intimate attention and a family-run atmosphere, but it is not the right fit for those who require strong, consistent professional supervision, dependable medication administration, and rigorous accountability. For anyone prioritizing formal oversight, predictable staffing, and transparent communication, alternatives to consider include larger, licensed communities with established clinical support and documented procedures.

Pros that surface in favorable anecdotes include the sense of a true home environment and a hands-on, family-operated approach. Some families describe a nurturing, “leave-them-to-it” feel where staff treat residents with care and a degree of personal attention that larger companies struggle to deliver. There are mentions of a desire to accommodate specific requests, such as routine showers and personalized routines, and of staff who want to participate in practical, day-to-day care. When the operation appears to align with a family ethos, residents may experience moments of warmth and familiarity that are hard to find in bigger facilities.

Yet the downsides are substantial and repeatedly surface across multiple reviews. A high incidence of staffing concerns looms large: language barriers, relatives serving as caregivers, and reports that night shifts are not adequately supervised, leading to perceptions of sleep or neglect during critical hours. Allegations range from improper medication handling and missing medications to injuries during transfers and even near-catastrophic safety events. Communication gaps emerge clearly, delayed responses from leadership, difficulty accessing medical records, and frustration when concerns are not addressed promptly. These patterns erode trust and magnify risk for residents with complex medical needs.

The core tension is that the strongest positives, home-like warmth, personal attention, and flexible responsiveness, depend heavily on a lightly staffed, informally governed operation. The same factors that enable intimate care also hinder consistent safety protocols, reliable medication management, and rigorous documentation. When leadership lapses occur, the consequences become acute: hospitalizations, reported medication issues, and repeated calls for better accountability. In short, the appeal of a small, family-run setting can quickly collide with the realities of required professional standards in long-term care.

For families evaluating this community, implement a rigorous due-diligence plan. Request detailed staffing schedules and verified nurse supervision practices, and observe a shift from several perspectives, day and night, to gauge consistency. Demand access to complete medical and incident records, and verify how medications are stored, administered, and documented. Speak with multiple staff members, including those not related to the owners, to assess true morale and competence. Check the state’s licensing history and seek corroboration from independent ombudsman or regulatory resources. Consider trial periods with explicit safety and reporting expectations, and insist on clear, written agreements about response times and escalation if concerns arise.

The bottom line is pragmatic and decisive: Two Caring Hands can deliver a genuine home feel and affectionate, personalized care in the right circumstances, but it remains high risk for residents who depend on predictable staffing, strong clinical oversight, and rigorous operational discipline. Families with tolerance for variability and a readiness to oversee daily routines may find pockets of quality care, yet any resident with complex medication needs, high fall risk, or significant medical dependence should scrutinize alternatives more closely. For those prioritizing safety, transparency, and professional governance, larger, better-regulated options are likely to provide more reliable peace of mind, with clear expectations set before any placement.