Comfort Keepers

Pros

• They strive to make customers feel comfortable, cared for, and special.
• They did a fine job taking a father with dementia to dialysis appointments and keeping him company.
• Joan and her team are highly recommended for home health care and assistance with household tasks.
• Joan and her team have provided care for a mom for five years; they are very professional and accommodate last-minute schedule changes without any fuss.
• Joan takes feedback seriously and changes caregivers if they don't work out.
• Joan and her team are great and strongly recommended.
• Clients are very satisfied with the care provided and would recommend the company.

Cons

• The reviewer would not recommend this company.
• Inconsistency of workers was a huge issue for the company.
• Having multiple providers in a week made it difficult for the client.
• Communication was not good, and no skilled nursing was provided despite being charged.

Review

The common thread through these accounts is a clear dedication to making clients feel valued, comfortable, and cared for. The providers describe themselves as a team that does everything possible to create a welcoming, personal, and considerate experience for each person they serve. This emphasis on kindness and attentiveness comes through in the stories of daily care, communication, and a willingness to go the extra mile to help families feel at ease during what can be difficult times.

One family highlighted a particularly meaningful aspect of the service: assistance with a loved one who has dementia. They shared that the team did a fine job taking their father to dialysis appointments and, perhaps even more importantly, providing company while there. This example underscores not only logistical support but also the importance of companionship and reassurance during medical visits, which can be especially challenging for patients dealing with memory loss and routine disruption.

For families seeking home health care along with help with household tasks, the message is uniformly positive about getting started with a consultation. One reviewer specifically recommended contacting Joan for an initial discussion, noting that the agency had already helped their family immensely. The invitation to have a consultation suggests a thoughtful, consultative approach - one that respects a family's unique needs and circumstances before care begins.

Long-term commitment and responsiveness emerge as standout strengths in another account. Joan and her team have been providing care for the reviewer's mother for five years, a span that demonstrates reliability and consistency. The caregiver team is described as professional and flexible, capable of accommodating last-minute schedule changes without fuss. Importantly, Joan is said to take feedback seriously and to act when a caregiver isn't a good fit, even going so far as to replace workers if necessary. This blend of professionalism, adaptability, and willingness to adjust based on feedback is presented as a foundational asset of the service.

Not all feedback, however, is uniformly glowing. One reviewer offered a direct caution, stating they would not recommend the company. The concerns center on inconsistency in staffing, with a strong preference for having the same worker each time. The reviewer also noted that their mother required verbal prompts and that having multiple providers in a week made care more difficult. Communication was described as not good, and there was a charge for skilled nursing that, in their view, was not actually provided. This critique highlights the kinds of practical issues that can affect families day to day - consistency, clear communication, and alignment between billed services and actual care delivered.

Despite the negative perspective, several other voices remain clearly positive. One reviewer simply described Joan and the team as great and offered a strong recommendation, reinforcing the impression that many families are highly satisfied with the care experience. The sentiment is echoed in another brief endorsement, noting a high level of satisfaction with the care provided and a clear willingness to recommend the company. Taken together, these testimonials create a portrait of a provider that many families find trustworthy, capable, and responsive - while acknowledging that experiences can vary from case to case.

Overall, the collection of reviews paints a nuanced picture of a home health care provider centered on compassionate care, dependable support, and personal attention. For some families, the experience translates into years of trusted service, with staff who are professional, flexible, and open to feedback. For others, it highlights the importance of consistency and thorough communication to ensure that expectations align with the care delivered. In any case, the overarching theme is a commitment to improving the daily lives of clients and their families through attentive, customer-focused care.

Theaters

• AMC Inver Grove 16 (0.6 miles)

Restaurants

• Boulevard Bar & Grille (0.7 miles)
• White Castle (0.9 miles)
• McDonald's (1.4 miles)
• Drkula's 32 Bowl (2 miles)
• Burger Time (2.8 miles)
• Iwa Sushi (3 miles)
• McDonald's (3.1 miles)

Pharmacies

• Walgreens (0.8 miles)
• Walgreens (1.4 miles)
• Walgreens (2.6 miles)
• Prime Therapeutics (2.6 miles)
• Walgreens (2.9 miles)
• Walmart Pharmacy (4.6 miles)
• Walgreens (5.4 miles)

Parks

• Roosevelt Field (1.4 miles)
• Heritage Village Park (2.5 miles)
• Heritage Village Off Leash Dog Park (2.7 miles)
• Sleepy Hollow Park (3.5 miles)
• Burr Oaks Park (3.6 miles)
• Meadow Grass Park (5.1 miles)
• Central Park (5.8 miles)

Physicians

• Entira Family Clinics-West St Paul (1.5 miles)
• Soundpoint Audiology (1.5 miles)
• Entira Family Clinics - Inver Grove Heights (1.9 miles)
• James Winsor DR (2.4 miles)
• Dakota Medical Solutions (2.5 miles)
• Twin Cities Orthopedics Eagan - Viking Lakes (2.7 miles)
• West Side Community Health Services (3.8 miles)

Hospitals

• United Hospital Joint Relacement Center (5 miles)
• St Joseph's Hospital-St Paul (5.3 miles)
• Woodwinds Health Campus-Woodbury (5.4 miles)
• Regions Hospital Burn Center (5.7 miles)
• VA Medical Center (7.1 miles)

Transportation

• Union Depot (5.1 miles)
• Concourse A (6.5 miles)
• Concourse C (6.8 miles)
• Delta Sky Club (6.8 miles)
• Minneapolis–Saint Paul International Airport (MSP) (7 miles)
• Concourse D (7.1 miles)
• Terminal 1-Lindbergh (7.1 miles)

Cafes

• Panera Bread (5.2 miles)
• Starbucks (5.8 miles)
• Starbucks (5.8 miles)
• Dunn Brothers Coffee (6.1 miles)
• Caribou Coffee (6.4 miles)
• Groundswell (7.3 miles)

Places of Worship

• Cathedral of St Paul (5.3 miles)
• WW Studio (5.8 miles)
• Five Oaks Community Church (5.9 miles)
• St George Greek Orthodox Church (6 miles)
• Woodcrest Church (6.2 miles)