New Perspective Senior Living Carlson Parkway

Pros

• The facility is beautifully updated, creating an impressive and welcoming environment that feels like a hotel.
• Many staff members have been described as friendly and caring, providing excellent service when they are present.
• The dining area is spacious and well-maintained, resembling a restaurant with enjoyable options like happy hours.
• Residents have access to engaging activities, such as bingo and social gatherings in common areas, fostering a sense of community.
• The cleanliness and overall decor of the place are frequently praised, making it a pleasant setting for residents.
• Some family members report that the team demonstrated strong chemistry and teamwork, contributing to a positive atmosphere.
• Overall experiences highlighted the potential for care quality when staffing levels are adequate, indicating a commitment to resident well-being by some staff members.

Cons

• The staff at New Perspective Carlson Parkway were reported to be dismissive and unresponsive to concerns, often blaming residents for issues rather than addressing them.
• Communication from management was lacking, with multiple complaints going unanswered and reports of poor conditions being ignored.
• Residents experienced delays in receiving assistance, including slow response times to emergency pendants and inadequate support during meal times.
• Care quality was inconsistent, leading to residents not receiving necessary personal care, such as grooming and dressing assistance.
• Some visitors reported witnessing staff treating residents roughly, leading to concerns about the treatment of loved ones in their care.
• The facility’s high reservation fee was described as non-refundable and misleading, contributing to frustration over unexpected costs.
• A lack of sufficient staffing during weekends created a desolate atmosphere within the facility, leaving residents feeling isolated.
• There were reports of cleanliness issues throughout the facility, including filthy living conditions that required family members to step in and clean.
• Previous management changes were associated with service decline, leaving families concerned about stability and care continuity.
• Overall experiences indicated a lack of genuine commitment to resident well-being, with many reviewers expressing deep dissatisfaction with the level of care provided.

Review

Review Summary of New Perspective Senior Living at Carlson Parkway

New Perspective Senior Living at Carlson Parkway has garnered a mixed response from visitors and residents’ families, with a mix of positive impressions about the facility's aesthetics and negative concerns regarding staffing and care quality. Many visitors highlighted the beautiful, updated interiors — likening it more to a luxury hotel than a typical assisted living facility. The common areas and dining space, equipped with amenities like a bar and happy hour events, impressed many who toured the place. Residents appeared to be engaged in activities such as bingo in communal areas, making for an inviting atmosphere that gave hope for fulfilling social engagement within the community.

However, beneath the appealing surface lies an alarming trend noted by several reviewers: staffing issues that manifest particularly during weekends or busy hours. Visitors observed that on weekends, the facility felt desolate and understaffed — with some noting significant delays in staff responses to emergency call pendants and meal services. One family reported their loved one frequently requiring assistance with personal hygiene tasks like showers but found themselves often reminding staff due to negligence. This lack of adequate staffing raises serious concerns about residents' safety and well-being, especially for those needing considerable support.

The inconsistency in care quality was echoed throughout various testimonials. While some described interactions with caring staff members who provided competent service when available, others experienced rudeness and neglect that left them deeply disappointed. Reports emerged of poor communication from management regarding ongoing issues and grievances; complaints concerning inadequate resident care were sometimes met with dismissal rather than resolution efforts from management personnel. Routine necessities like dental care went unattended, highlighting systemic flaws in follow-through on personalized care plans essential for residents’ daily health.

Moreover, families reported distressing experiences regarding transparency around pricing and actual costs associated with living in New Perspective facilities. Initial pricing quotes seemed misleading once family members moved their loved ones into the facility; increased charges became apparent after choices were made about room selections without proper clarification upfront. Coupled with concerns over hidden fees — especially surrounding non-refundable reservation deposits — visitors felt misled during what should have been an emotional yet straightforward transition into supportive living environments.

One particular account detailed catastrophic consequences stemming from neglect: a family's elder experienced severe dental problems exacerbated by ignored care plans which had led to costly out-of-pocket expenses for treatment that should have been covered through standard resident services. Such reports indicate an institutional malaise where promises made during tours quickly dissolve into documented realities of inattentiveness or mismanagement starkly contrasting initial impressions aimed at attracting new residents.

Conversely, amidst these critical reviews emerged stories of individual caregivers whose efforts stood out despite broader systemic failures within New Perspective’s operational framework. Some families expressed gratitude towards hardworking staff members who genuinely cared for their loved ones when present but lamented that they felt the dedicated employees were few amidst overwhelming operational strains caused by high turnover rates among leadership positions like executive directors.

In conclusion, potential residents and their families considering New Perspective Senior Living at Carlson Parkway are advised to proceed cautiously based on numerous firsthand accounts recounting mixed experiences ranging from stunning aesthetics to troubling levels of care inconsistency accompanied by frustrating management communication gaps. It is essential for those looking at this facility not merely to consider its physical appeal but also to ask poignant questions regarding consistent caregiving practices while demanding transparency around financial agreements prior to making life-altering commitments during such sensitive transitional periods.

This part of Minnetonka, Minnesota is a vibrant and well-connected community with a variety of amenities suitable for senior living. With multiple physicians' offices nearby such as Park Nicollet Clinic Carlson Parkway and Metropolitan Dermatology & Cutaneous Surgery PA, seniors can easily access medical care. There are also numerous dining options like Taco Teresa's and The Cheesecake Factory for convenient meals out. For nature enthusiasts, parks like Parkers Lake Park and French Regional Park offer opportunities for outdoor recreation and relaxation. Additionally, there are several pharmacies in the vicinity for easy medication management. Places of worship like St Therese of Deephaven provide spiritual support, while hospitals such as Plymouth Surgery Center ensure quick access to healthcare services. Overall, this neighborhood offers a mix of healthcare facilities, dining options, recreational spaces, and essential services for seniors looking to settle in a welcoming community.

Physicians

• Ellgaard Annemarie Park Nicollet Clinic Carlson Parkway Minnetonka (0.1 miles)
• Metropolitan Dermatology & Cutaneous Surgery PA (1.5 miles)
• Northwest Family Physicians Plymouth (2.1 miles)
• Minnesota Gastroenterology PA (3.5 miles)
• Children's Hospitals and Clinics of Minnesota's Ear, Nose and Throat (5.6 miles)
• Partners In Pediatrics (6.5 miles)
• MN Otolaryngology (7.1 miles)

Restaurants

• Taco Teresa's (1.4 miles)
• Kona Grill (1.7 miles)
• The Cheesecake Factory (1.8 miles)
• McCormick's Pub & Restaurant (2 miles)
• COV Wayzata (2 miles)
• BLVD Kitchen & Bar (2.2 miles)
• 6Smith (2.3 miles)

Parks

• Parkers Lake Park (1.5 miles)
• French Regional Park (3.7 miles)
• Churchill Farms Residents' Park (3.8 miles)
• Aquila Park (4.6 miles)
• Dakota Dog Park (5.6 miles)
• Plymouth Dog Park (6.1 miles)
• Twin Lake Beach Park (8 miles)

Pharmacies

• Walgreens (1.6 miles)
• Walgreens (3 miles)
• Walgreens (3.8 miles)
• Walgreens (3.9 miles)
• CVS Pharmacy (4.3 miles)
• Walgreens (4.4 miles)
• CVS Pharmacy (4.9 miles)

Places of Worship

• St Therese of Deephaven (3.1 miles)
• Shepherd of the Hills Lutheran Church (5.7 miles)
• Elim Church Center (7.6 miles)

Hospitals

• Plymouth Surgery Center (3.5 miles)
• Park Nicollet Methodist Hospital (6.1 miles)
• Regency Hospital (6.8 miles)

Cafes

• Angel Food Bakery & Coffee Bar (4.6 miles)
• Caribou Coffee (7.8 miles)
• Jinx Tea (7.9 miles)
• Caribou Coffee (8.4 miles)
• Panera Bread (8.5 miles)