7900 Excelsior Boulevard #200, Hopkins, MN 55343
For more information about senior living options: (844) 490-3973
They deeply appreciated the help provided through the MNbenefits portal. They credited the agency's assistance with enabling them to fill out all their paperwork properly.
The service is unreliable and unresponsive, with callbacks promised for two months but never delivered. The client would give zero stars due to the lack of timely communication. The agency should be removed from the list because of persistent delays and failure to follow up. Appointments and pickups are consistently late; drivers do not arrive and courtesy calls are not provided. The staff are described as unprofessional, inconsiderate, and rude.A client outlines a paradoxical experience that begins with genuine appreciation for one part of the service and dissolves into mounting frustration with another. On one hand, there is a clear acknowledgment that the MNbenefits portal has been crucial in helping them complete paperwork properly. That support is described as something deeply valued, a lifeline that, without it, would have left them unable to finish the necessary forms. The sentiment is unmistakably positive when reflecting on the portal's role in getting the paperwork right and ensuring they could access the necessary resources. Yet this gratitude sits uneasily beside a growing sense of disappointment tied to the agency's operational side, particularly around communication and transportation.
The complaints about communication are frequent and harsh. The client spends months trying to reach someone by phone, only to be met with delays or unfulfilled promises. When a representative does answer, the reply is allegedly to "make sure she gives you a call back," a promise that repeatedly fails to materialize. The frustration isn't merely about waiting; it's about the pattern of unreliable follow-through, a sense that messages are heard but not acted upon, and plans are left in limbo. The client even suggests that the agency should be removed from a call list, signaling a breakdown in accountability and trust that compounds the initial positive feelings about the paperwork assistance.
The transportation piece of the service contributes a separate, equally frustrating thread. An appointment is scheduled for 9:30, but the client reports it is 9:20 and no driver has arrived yet, along with no courtesy call to explain the delay. The client says they reached out at 9, only to be reassured that the driver would arrive within five to ten minutes. Yet by 9:25, the situation had not improved and another pickup was still pending. This sequence paints a picture of systemic lateness and mismanagement, where the assurances given by staff do not translate into timely, reliable service at the moment when it is most needed.
In vocal terms, the client captures the emotional toll of the experience. The descriptors used - unprofessional, inconsiderate, and rude - are blunt and pointed, conveying a sense of disrespect that goes beyond mere inconvenience. The experience is not just about delays; it's about a perception of disregard for the client's time and needs, especially when punctuality and courtesy are part of the basic expectations for someone relying on transportation tied to essential services. The tone underscores a breach in the level of service that would normally be expected in a program designed to support individuals through a complicated administrative process.
Taken together, the reviews sketch a broader narrative about the organization's strengths and its failures. On one axis lies a genuine, practical benefit - the ability to navigate MNbenefits paperwork with competent support from the portal. On the parallel axis stands a web of reliability concerns: inconsistent phone communication, broken promises of callbacks, and transportation that arrives late or not at all, sometimes with no advance notice. The juxtaposition leaves the client with a conflicted impression: appreciation for the core aid received, tempered by frustration and anger at how the other aspects of service fail to meet even basic expectations of reliability and courtesy.
Ultimately, the client's experience points to a need for improved consistency and accountability across both communication and transportation functions. The gratitude for the paperwork help remains, but it coexists with a demand for better responsiveness, timely follow-ups, and dependable transportation that honors appointment times. The call for change is explicit: a more reliable system that respects clients' time, delivers on promised callbacks, and ensures punctual pickups would transform this narrative from one of mixed satisfaction into a more uniformly positive experience. Until then, the client's story stands as a clear reminder that operational gaps can color even the most valuable forms of assistance.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (9 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Metropolitan Community Services in Hopkins, MN is a welcoming and fully furnished assisted living community that offers a range of amenities to support the comfort and convenience of its residents. Each private suite comes equipped with cable or satellite TV, Wi-Fi/high-speed internet, and a telephone for easy communication.
Residents can enjoy delicious meals prepared by our skilled kitchen staff in the dining room, which can cater to special dietary restrictions. Housekeeping services ensure that each living space is clean and well-maintained.
For relaxation and outdoor enjoyment, there is access to an outdoor space and garden where residents can take walks or simply relax amidst nature. Additionally, our community provides move-in coordination services to assist new residents during their transition.
To promote their overall well-being, residents have access to 24-hour supervision and assistance with daily living activities such as bathing, dressing, and transfers. Our care staff also coordinates with healthcare providers for any additional medical needs, including medication management. Special dietary restrictions are accommodated through our diabetes diet program and customizable meal options.
Transportation arrangements are available for medical appointments, ensuring that residents have easy access to the care they need. To foster social engagement and personal growth, there are resident-run activities and scheduled daily activities for individuals to participate in.
The Metropolitan Community Services is located in an area that boasts convenience with several amenities nearby. Residents will find cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals just a short distance away.
At Metropolitan Community Services in Hopkins, MN, we strive to provide a comfortable and supportive environment where seniors can thrive while receiving personalized care assistance.
Metropolitan Community Services is located at 7900 Excelsior Boulevard #200, Hopkins, MN 55343 in Hennepin County, Minnesota
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