624 South West 3Rd Street, Chisholm, MN 55719
For more information about senior living options: (866) 208-4318
Overall Review of Hillcrest Terrace Of Chisholm
Pros
The facility is nice and clean.- It is very orderly and clean.
- They would likely like it.
Cons
The staff deny medical care when someone asks to see a doctor.- The staff are rude and neglectful toward residents.
- The facility has terrible management and caring-less employees.
- The place should be shut down.
- A loved one is now in the hospital for over a week due to issues at the facility.
- A police report has been filed against the facility.
- The reviews warn not to place loved ones in this facility.
Review
Hillcrest Terrace of Chisholm is best suited for families that are prepared to take a hands-on, continuous oversight role. In practice, this community demands vigilant monitoring of care decisions, rapid escalation when concerns arise, and frequent visits to ensure basic needs and medical questions are being addressed promptly. Prospective residents should understand that the stability of daily routines depends heavily on family involvement and a readiness to push for accountability rather than relying on rote assurances from staff.
Those evaluating this option should explicitly consider alternatives if medical responsiveness or respectful treatment are non-negotiables. Facilities with stronger, verifiable records of timely physician access, clear care plans, and consistently courteous staffing are worth exploring. For seniors with significant medical needs, or for families that cannot sustain active advocacy, options with proven track records of responsive medical oversight and proactive incident handling are likely to offer greater peace of mind and lower risk.
The few positive attributes here center on the environment’s apparent cleanliness and order. The physical setting can feel orderly, with clean common areas and a sense of structure in daily operations. These surface-level strengths can support a calm living space, but they do not compensate for deeper concerns about how medical care is delivered, how concerns are acknowledged, or how personnel respond to emergencies. Cleanliness alone does not offset the critical gaps in resident safety and well-being that reviews describe.
The dominant drawbacks are severe and logically compound the decision risk. Reports paint a picture of neglectful treatment, delayed or denied medical attention, and a staff ethos that comes across as rudely dismissive. The specter of a resident requiring urgent medical help and not receiving timely care is the type of risk that families cannot casually accept. When a situation escalates to a police report and a hospital stay, the core promise of assisted living, safety and appropriate medical oversight, feels compromised. Management shortcomings appear to magnify these problems, eroding trust and reliability.
In weighing the pros against the cons, it becomes clear that the single tangible strength, clean, orderly surroundings, fails to offset the overwhelming concerns about care quality and safety. Prospective residents must treat household amenities as ancillary rather than determinative, because the heart of the decision rests on dependable medical responsiveness and respectful treatment. The history described by reviewers suggests that any perceived advantages in atmosphere are insufficient to counterbalance the potential for harm or distress, especially for residents with medical vulnerabilities or cognitive needs that require consistent supervision.
The practical path forward is decisive. If the choice is to tour Hillcrest Terrace of Chisholm, demands should be placed on the staff and administration to demonstrate concrete protections: documented response times, visible care plans updated regularly, straightforward incident reports, and a clear protocol for physician access. Speak directly with current residents or their families about everyday experiences, including how emergencies are handled and how concerns are escalated. Verify licensing and inspection histories through state channels and ask for recent survey outcomes. If comfort with risk remains, proceed with stringent monitoring and regular reassessments; if not, continue the search for a community where medical oversight and staff accountability are uncompromising.
21 resident community capacity
Assisted Living
Memory Care
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Chisholm-Hibbing (7 miles away)
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Hospice waiver
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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