624 3rd St SW, Chisholm, MN 55719
To contact a resident: (218) 254-3393
For more information about senior living options: (866) 208-4318
Overall Review of Hillcrest Terrace
Pros
The facility is described as nice and clean.- It is described as very orderly and clean.
- The reviewer thinks they will like it.
Cons
They deny medical care when someone asks to see a doctor.- A police report has been filed against them.
- The staff were rude and very neglectful.
- They believe all staff should be charged and the facility shut down.
- The loved one is now in the hospital for over a week.
- They warn that no one should be placed here if they love them.
Review
Hillcrest Terrace in Chisholm, Minnesota is best suited for residents with very limited care needs who require only a clean, orderly environment and for families prepared to act as vigilant advocates. For seniors who rely on regular medical oversight, complex wound care, oncology monitoring, diabetes management, or cognitive support, this facility signals caution. Alternatives should be strongly considered for anyone who cannot provide a constant safety net or who expects prompt, compassionate responses from staff and clinicians.
Review narratives warn of neglect and denial of medical attention. A family reports that attempts to obtain a physician were met with delays, and the loved one ended up hospitalized for over a week as a result. A police report was filed amid allegations of neglect and rude staff. Another reviewer characterizes management as terrible and staff as uncaring. Taken together, these accounts sketch a pattern of safety and care failures that overshadow any surface appeal in cleanliness or order.
On the positive side, one reviewer notes that the facility is nice, orderly, and clean. That surface-level orderliness is welcome, but it does not fix the core risks described. Cleanliness matters, yet it cannot substitute for timely medical care, proper supervision, and a culture that prioritizes residents’ health and dignity. The contrast between a tidy environment and the quality of daily clinical care is stark in these accounts.
The main tension here is clear: the perceived pro of cleanliness does not offset the major cons of care gaps and staff behavior. The presence of a hospital admission following concerns about care points to a systemic vulnerability. When staff are described as rude or negligent and when medical needs appear to be deprioritized, the risk to a resident’s health and safety rises, often in ways that are not immediately visible in the daily routine. In short, orderly hallways cannot compensate for the absence of reliable medical decision-making, timely responses, and accountable leadership.
Practical guidance for families considering Hillcrest Terrace includes demanding transparent oversight and proof of medical access. Inquiries should cover physician availability, routine medical rounds, and how urgent needs are escalated. Request current staffing ratios, shift patterns, and the facility’s process for reporting and addressing concerns. Review any state findings or corrective action histories, and speak directly with current residents and families about responsiveness to calls, medication administration, and daily care. If medical complexity exists, insist on evidence of robust medical governance and active partnerships with healthcare providers; otherwise, keep exploring safer options with proven clinical oversight.
Bottom line: Hillcrest Terrace presents significant red flags around medical care and staff responsiveness. For most seniors, particularly those with ongoing health needs, safer options with demonstrable medical oversight and accountable leadership are advisable. If this community remains under serious consideration, approach with non-negotiable expectations for rapid medical access, clear, documented communication, and rigorous accountability. Otherwise, continue the search for a facility that aligns with essential safety and care standards, prioritizing residents’ health and dignity above a clean but fragile convenience.
Assisted Living
Activities on-site
Devotional services off-site
Indoor common areas
Chisholm-Hibbing (7 miles away)
Ambulatory care
Diabetic care
Meals provided
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