Goodman Group in Chaska, MN

Pros

• The Goodman Group is an awesome property management company.
• They are above the rest in finding residents the perfect home.
• The Lakes in Stillwater complex is loved by residents, who enjoy their duplex unit.
• The work order for a leaking kitchen sink was resolved promptly, and Todd was professional.
• The Rose Vista complex is described as friendly, respectful, and well-maintained.
• The director of Chandler Place has contacted the family and is working to resolve their issue.
• The Goodman Group is credited with changing the way healthcare is done and building a team of clinical experts who are respected for their daily contributions.

Cons

• The Windsor South management is terrible and does not respond to residents’ needs, only acting when they can charge fees.
• The management shows very poor communication skills.
• There is a lack of diversity in leadership, and some properties are poorly kept with minimal maintenance.
• Courtney’s inability to have productive dialogue with people of diverse backgrounds undermines the property.
• One employee is described as having more attitude than responsibility.
• Renters have little say in how the property is run.
• Birchwood Landings’ landscape maintenance is very poor, with dead grass, dead trees, weeds, and poor irrigation.
• Contacting the company is completely impossible; they do not return calls or answer the phones.
• The company is described as the worst, running on a shoestring budget by choice.
• The property managers are rarely in the office and take days to respond, with phones often unanswered.
• They fail to reimburse or compensate for outages and maintenance delays (boiler outages, washer downtime, etc.).
• Avoid any properties owned by this company.

Review

This Goodman Group community in Chaska is best suited for independent seniors who prize a clean, presentable building and are willing to tolerate uneven management quality. The overall impression from resident feedback is a divided experience: some properties under The Goodman Group look solid and well-kept, while others stumble on basic management duties. In Chaska, cleanliness and upkeep can be solid when maintenance is responsive, but that consistency is not guaranteed. A few tenants highlight prompt fixes, and Rose Vista’s on-site staff are repeatedly described as friendly and accommodating. Yet those bright spots exist alongside persistent complaints about slow replies, hard-to-reach management, and ongoing maintenance gaps that never seem fully resolved, creating a risk profile that prospective residents should weigh carefully.

Explicitly, those who should consider alternatives are families prioritizing dependable communication and transparent financial handling. The most damaging themes center on phones not being answered, multi-day or multi-week delays in returning calls, and deposit or refund glitches that leave residents waiting or out of pocket. Across multiple properties under the same umbrella, reviews describe tight-budget management that manifests as deferred maintenance, unresolved landscaping issues, and occasional utility outages without rent relief. The inconsistency between sites, some appearing well operated and others neglected, means the Chaska community may mirror the weaker experiences. For families needing predictable service, explore other operators with a demonstrable, accessible leadership and steadier communication.

Key pros do offer some offset, but only partial offset, to the main drawbacks. On-site cleanliness and a general impression of a well-maintained building are recurring positives, and when a maintenance issue is handled promptly, such as a kitchen sink repair completed the next day, the potential for a smooth resident experience becomes tangible. Positive notes about Rose Vista’s staff and grounds add a sense of warmth and reliability that can matter in daily living. These moments show that The Goodman Group can execute well when systems are functioning and on-site teams are empowered. However, the broader pattern of unreturned calls and slow, inconsistent resolutions undermines those successes, so favorable experiences tend to be the exception rather than the rule for residents who depend on timely service.

The downside is often systemic and enduring. Management responsiveness is the recurring fault line: phones unanswered, corporate directories routing to people who don’t return messages, and leasing or maintenance inquiries falling through the cracks. Reports of deposits not returned or delayed refunds, coupled with years-long maintenance lags, paint a picture of operations stretched thin across several states. In-unit equipment failures, boiler outages in winter, and even non-urgent amenities like landscaping or snow removal receiving insufficient attention contribute to a sense that resident needs are subordinated to budgeting priorities. While a few properties display pride in upkeep, the prevailing narrative emphasizes reliability gaps that prospective residents must assess against any potential “clean, safe environment” value.

For families evaluating this option, a disciplined, property-specific due diligence becomes essential. Schedule a face-to-face visit to the actual Chaska community and speak candidly with current residents about response times and the leasing process. Request a clear maintenance-service- level agreement and insist on knowing who oversees operations locally rather than relying on a distant corporate contact. Inspect both common areas and a sample of units for deferred maintenance, and ask to review typical response times for repairs. Clarify rent-versus-deposit policies, and demand a concrete plan for deposits and refunds. Understand heating policies in winter and whether any compensation is offered for service interruptions. Finally, benchmark against other local senior communities that demonstrate consistent leadership, reliable communication, and transparent billing.

In the end, this Goodman Group presence in Chaska delivers a mixed value proposition. It can be a fit for independent seniors who want a clean, orderly environment and can tolerate uneven management oversight. For families where dependable communication, rapid issue resolution, and transparent financial practices are non-negotiable, alternatives are strongly advised, seek operators with proven regional leadership and a track record of steady responsiveness. Use this assessment to probe property-level leadership, verify documented response timelines, and demand concrete commitments during tours. If the site you visit shows dedicated on-site staff, prompt maintenance, and a responsive administration, the environment can still serve as a reasonable choice. If not, pursue other communities that consistently demonstrate accountability and resident-focused service.

This part of Chaska, Minnesota offers a variety of amenities and services that cater to seniors looking for convenience and accessibility. With several pharmacies, physicians offices, and a nearby urgent care facility, residents have easy access to medical care. There are also plenty of dining options ranging from fast food chains like McDonald's to sit-down restaurants like Willy Mccoys and Cuzzy's Brick House. For those looking to enjoy nature, there are several parks nearby including Lake Grace Park and the Minnesota Landscape Arboretum. Additionally, there are places of worship such as St John's Lutheran School and St Victoria Catholic Church for spiritual support. Overall, this area provides a well-rounded environment for seniors seeking a comfortable and vibrant community in which to live.

Pharmacies

• Guy Research (0 miles)
• Chanhassen Center Drug (1.1 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (3.2 miles)
• CVS Pharmacy (3.3 miles)
• Walgreens (3.5 miles)
• Walgreens (3.9 miles)

Restaurants

• McDonald's (0.1 miles)
• Chipotle Mexican Grill (0.1 miles)
• Willy Mccoys (0.4 miles)
• Culver's (0.4 miles)
• Jimmy John's (2 miles)
• McDonald's (2.8 miles)
• Cuzzy's Brick House (2.9 miles)

Physicians

• Mn Otolaryngology (0.3 miles)
• John W Meccia MD (0.3 miles)
• Medical Pain Clinics (0.3 miles)
• US Oncology (0.6 miles)
• OBGYN West (1.2 miles)
• Allina Crossroads Clinic-Chaska (1.3 miles)
• Valley Family Practice (3 miles)

Hospitals

• Chaska Urgent Care (0.4 miles)
• Wedge Industries (1.2 miles)

Parks

• Lake Grace Park (0.9 miles)
• Minnesota Landscape Arboretum (2 miles)
• Lake Susan Park (2.8 miles)
• Lake Ann Park (2.9 miles)
• Firemans Park (3.2 miles)
• Bandimere Heights Park (3.5 miles)
• Kirke-Lachen Park (3.8 miles)

Places of Worship

• St John's Lutheran School (3.3 miles)
• St Victoria Catholic Church (3.3 miles)
• Grace Church (5.9 miles)
• Our Lady of the Lake Catholic Church (7.6 miles)
• North Central District Office (8.2 miles)
• St Therese of Deephaven (8.4 miles)
• St Marys Of The Purification (8.5 miles)

Cafes

• Panera Bread (3.6 miles)
• Caribou Coffee (4 miles)
• Caribou Coffee (7.6 miles)

Transportation

• My Taxi Carver (5.2 miles)