Goodman Group

Pros

• The Goodman Group is an awesome property management company and stands above the rest for helping residents find the perfect home.
• The Rose Vista complex is known for friendly and respectful staff and for its clean, well-kept grounds.
• Todd was professional, communicative, and the maintenance work was done promptly and unobtrusively.
• The Goodman Group has built a respected, empowered team of clinical experts dedicated to doing what is best for patients, making a positive difference.
• Residents have loved living at The Lakes in Stillwater, enjoying their duplex unit.
• The building is nice and clean.

Cons

• The Windsor South management is terrible and unresponsive to residents' needs.
• They only respond when there is an opportunity to charge, not to resolve issues.
• Management and communication skills are very poor; phones are never answered.
• There is a lack of diversity in leadership and uneven property management across locations.
• Some properties with predominantly non-white residents are left with chipped paint and minimal upkeep.
• Courtney is criticized for an inability to have productive dialogue with people of diverse backgrounds and for not fostering a welcoming space.
• Birchwood Landings' landscape maintenance is very poor (dead grass, dead trees, weeds).
• Contacting the company is nearly impossible; calls are not returned and messages go unanswered.
• The company is described as running on a shoe-string budget by choice, resulting in subpar facilities.
• Deposits and tax forms are mishandled or delayed, causing issues for tenants.

Review

Across a range of properties managed by The Goodman Group, residents describe a spectrum of experiences that complicate a simple verdict about the company. In some places, tenants are quick to praise clean buildings, friendly staff, and well-kept grounds; in others, they recount persistent frustrations with communication, responsiveness, and maintenance. Taken together, the reviews paint a picture of uneven service that hinges as much on the individual property as on the broader organizational practices.

A recurring thread is the difficulty residents face in getting a response when they need something. Numerous accounts say phone calls go unanswered, voices mailboxes go unreturned, and office staff seem hard to reach. "Trying to contact this company is completely impossible. They will not return any calls," one renter laments, describing a pattern of 1?3 day delays to respond to voicemails and a corporate reception that redirects to the same unresponsive contacts. Another writer echoes the sentiment, noting that "the property manager(s) are almost never in the office" and that even the regional and corporate offices fail to provide timely action. There are, however, a few counterpoints: a maintenance request was resolved promptly after one tenant praised Todd for his professional, efficient work and clear communication; another review from Rose Vista notes that staff there are consistently friendly and respectful, with grounds that are well maintained and a sense of warmth fostered by the on-site team.

Maintenance and upkeep emerge as another major point of contention, with inconsistent outcomes across properties. At Birchwood Landings, residents describe landscape neglect - dead grass due to poor irrigation, dead trees, and weeds - and complain that even basic seasonal maintenance like snow plowing is insufficient. A separate account notes a broken washer that lingered for weeks, and an ongoing boiler/electric heating issue during winter that some tenants felt was not adequately compensated. By contrast, at a different property (noted in the same pool of reviews), a routine repair was handled quickly and unobtrusively, underscoring how work orders can either drag on or be completed in a day depending on the site. Another complaint highlights a kitchen that was dirty and portions that seemed insufficient for residents at Palms of Largo, with the manager described in negative terms, suggesting a broader perception of misalignment between some properties and residents' expectations for quality and care.

The reviews also touch on the leasing and financial experience, including deposits, refunds, and documentation. One prospective renter recounts a drawn-out process around a deposit at Bradley House, where after being denied, they faced delays and a disputed refund, culminating in a multi-week lag before receiving a promised check and ongoing difficulty getting updates from the management team. The frustration surrounding deposits and tax forms appears again in another note when a tenant asks for a direct contact to obtain a tax form after a property sale, indicating that even routine administrative tasks can become points of friction. These anecdotes contribute to an overarching sense that some processes - whether leasing, deposits, or annual paperwork - are not consistently transparent or reliably executed.

Diversity, inclusion, and leadership are visible concerns in the set of reviews. Several comments specifically challenge the leadership's ability to foster productive dialogue across diverse backgrounds, arguing that some managers struggle to create welcoming spaces in certain properties. One comment calls for addressing "Courtney's inability to have productive dialogue with folks of diverse backgrounds," highlighting how leadership style can shape resident perception and the overall sense of community. There is also a broader critique about lack of diversity in leadership, coupled with the observation that some properties may be managed more effectively than others, signaling inconsistencies that can undermine trust in the company as a whole. Yet there are glimmers of corporate-level ambition and culture that residents reference positively: a past note celebrates The Goodman Group as a company capable of significant, constructive impact in healthcare and property management, and another account mentions a director reaching out to resolve a long-standing issue after an initial lack of response.

On a positive note, many residents distinguish between individual staff members and the organization's broader performance. The Rose Vista complex in St. Paul is singled out for consistently friendly and respectful staff, a well-maintained campus, and appealing grounds, contributing to a sense that good management can and does exist within The Goodman Group. A resident who owns their own home even remarks that if they ever needed a place to live, Rose Vista would be a preferred choice, underscoring the strong, favorable impression left by that property's team. There are also mentions of genuine, supportive moments from staff - such as the maintenance professional who completed a leak repair promptly and with clear, thorough communication - suggesting that positive experiences do occur when staff members are proactive and communicative.

In sum, the collection of reviews presents a divided portrait: some properties shine with clean facilities, welcoming staff, and reliable maintenance; others suffer from slow or opaque communication, inconsistent maintenance, and concerns about equity and responsiveness. The narrative repeatedly emphasizes that the quality of resident experience hinges not just on corporate policy but on the day-to-day practices of individual property teams. Residents call for improved communication, faster responsiveness, more consistent maintenance, and genuine attention to diversity and inclusive leadership, while also recognizing and appreciating properties and staff that demonstrate professionalism, warmth, and care. The overall takeaway is a clear appetite for uniform standards of service across all properties, with a particular emphasis on timely communication, fair treatment, and attention to both the physical and social environment in which residents live.

This part of Chaska, Minnesota offers a variety of amenities and services that cater to seniors looking for convenience and accessibility. With several pharmacies, physicians offices, and a nearby urgent care facility, residents have easy access to medical care. There are also plenty of dining options ranging from fast food chains like McDonald's to sit-down restaurants like Willy Mccoys and Cuzzy's Brick House. For those looking to enjoy nature, there are several parks nearby including Lake Grace Park and the Minnesota Landscape Arboretum. Additionally, there are places of worship such as St John's Lutheran School and St Victoria Catholic Church for spiritual support. Overall, this area provides a well-rounded environment for seniors seeking a comfortable and vibrant community in which to live.

Pharmacies

• Guy Research (0 miles)
• Chanhassen Center Drug (1.1 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (3.2 miles)
• CVS Pharmacy (3.3 miles)
• Walgreens (3.5 miles)
• Walgreens (3.9 miles)

Restaurants

• McDonald's (0.1 miles)
• Chipotle Mexican Grill (0.1 miles)
• Willy Mccoys (0.4 miles)
• Culver's (0.4 miles)
• Jimmy John's (2 miles)
• McDonald's (2.8 miles)
• Cuzzy's Brick House (2.9 miles)

Physicians

• Mn Otolaryngology (0.3 miles)
• John W Meccia MD (0.3 miles)
• Medical Pain Clinics (0.3 miles)
• US Oncology (0.6 miles)
• OBGYN West (1.2 miles)
• Allina Crossroads Clinic-Chaska (1.3 miles)
• Valley Family Practice (3 miles)

Hospitals

• Chaska Urgent Care (0.4 miles)
• Wedge Industries (1.2 miles)

Parks

• Lake Grace Park (0.9 miles)
• Minnesota Landscape Arboretum (2 miles)
• Lake Susan Park (2.8 miles)
• Lake Ann Park (2.9 miles)
• Firemans Park (3.2 miles)
• Bandimere Heights Park (3.5 miles)
• Kirke-Lachen Park (3.8 miles)

Places of Worship

• St John's Lutheran School (3.3 miles)
• St Victoria Catholic Church (3.3 miles)
• Grace Church (5.9 miles)
• Our Lady of the Lake Catholic Church (7.6 miles)
• North Central District Office (8.2 miles)
• St Therese of Deephaven (8.4 miles)
• St Marys Of The Purification (8.5 miles)

Cafes

• Panera Bread (3.6 miles)
• Caribou Coffee (4 miles)
• Caribou Coffee (7.6 miles)

Transportation

• My Taxi Carver (5.2 miles)