Park View House

Pros

• The nurses are amazing, the aides are wonderful, and the therapy department helped her become strong.
• The food is very good and nurtured her back to health.
• The Park View staff and therapy helped her progress.
• Everyone treated her like she was the only patient.
• The staff were welcoming and made her feel at home.
• She felt good about being in this facility.
• The activities laid out for residents are wonderful.
• The facility is very clean.
• The staff are good people and always have residents' care in mind.
• They took great care of her and helped her go home quickly.
• Jessica helped with the food menu.
• The nurses and therapy staff were very knowledgeable about her care plan.
• The staff were guarding angels.
• It looks like a great place for care.

Cons

• They described the rehab facility as the worst around and would not recommend it to anyone wanting to get up and move.
• They felt never listened to and that the staff showed little empathy, including a dehumanizing practice of writing names on clothes with Sharpie.
• They recounted a grandmother's stay as heartbreaking and infuriating due to neglect, such as not being bathed and being left waiting over 20 minutes to use the bathroom.
• They described a nurse who rudely asked where the family was and delayed an ER referral after signs of very low hemoglobin.
• They noted the facility smelled of urine, rooms were hot, and residents were not cleaned or promptly assisted.
• They reported that residents were left sitting 99% of the time for weeks and not helped to walk outside of PT.
• They attributed these problems to staffing shortages and overworked workers, with a general lack of compassion.

Review

Park View appears in the stories of many families as a place of mixed outcomes: moments of genuine care and progress mingle with accounts of neglect, frustration, and discomfort. Across several recollections, relatives describe both compassionate, attentive staff and troubling gaps in attention and dignity. The overall impression is that the facility's quality is not consistent from one resident to the next or even from day to day for the same resident. Some families sing praises of therapy teams and nurses, while others recount lifelike fears of harm or neglect, leaving a wide spectrum of experiences in its wake.

On the rehabilitation side, several families highlight dramatic contrasts in mobility progress. One patient arrived from the hospital able to walk, yet in Park View this person was moved to a chair with a hoyer lift and then left largely immobile, with walking limited to brief PT sessions and almost no assistance outside that therapy window. In one particularly troubling stretch, a resident was left sitting 99% of the time for three weeks, with calls for help going unanswered and requests to walk going unmet until the family pushed for a transfer. Only after that push did efforts increase, and the patient managed to regain enough mobility to go home after another week. This pattern - very slow or insufficient assistance with walking and a sense that progress depended more on family advocacy than on consistent staff initiative - recurs in several anecdotes and leaves families frustrated about the pace and quality of rehabilitation.

Beyond mobility, the emotional and psychological experience of residents appears to be uneven as well. Some families felt unheard, with the sense that staff did not listen or understand the concerns of patients and their loved ones. The practice of labeling clothes with Sharpies rather than using tags bothered several families who believed that dignity and respect for personal belongings should be maintained, especially for residents who are aging or vulnerable. Others noted that the staff's demeanor could come across as tired or stressed, which might be understandable given long hours, but still left some families feeling that empathy and attentiveness were lacking at critical moments. Yet, intertwined with these criticisms are reports of genuinely caring individuals and moments of grace that stood out, such as caregivers going the extra mile to help with meal selections or to support a patient's comfort during a tough recovery.

cleanliness, safety, and basic care also feature prominently in the reviews. There are troubling accounts of neglect: a grandmother who was not bathed during a stay, resulting in wounds from immobility; patients waiting 20 minutes or more for bathroom assistance; rooms not being cleaned adequately; hot rooms and uncomfortable environments; and a sense that staff may be overworked or understaffed, which could contribute to missed checks or delayed responses. Some families describe alarming lapses in monitoring critical health indicators - one instance involved a nurse rudely stating that a hemoglobin test was "extremely low" without proactive guidance, followed by a rushed trip to the ER after the family noticed obvious signs. In contrast, other families point to positive, attentive care, praising the nurses, aides, and therapy staff who stayed involved and kept patients informed about their progress and care plans.

The day-to-day experience of food and everyday routines also shows inconsistency. Several comments celebrate quality meals and nourishing options, with one resident's positive remarks about the food, the availability of a robust menu, and staff like Jessica who helped tailor meals to specific preferences. In another account, however, supper was described as a simple sandwich and hot soup, with a patient who is a picky eater needing extra help to navigate meal choices. The overall theme is that dining can be a high point for some residents but a challenge for others, depending on staff attentiveness and the individual's dietary needs and tastes. The role of staff in supporting comfort appears crucial here, with some caregivers going out of their way to assist with menu selections and to make residents feel at home.

There are also deeply personal and memorable moments that color the overall impression of Park View. Some families recount moments of sincere gratitude to the staff across departments - the therapy team and nurses who helped a loved one regain strength, or the warmth of a farewell moment in which a grandmother was honored with a spiritual send-off as she was discharged or passed away. These stories underscore that, for many residents, Park View is more than a facility; it is a place of significant human connection where skilled professionals can make a meaningful difference in recovery and dignity. Yet these bright spots sit alongside criticisms about facility upkeep and the consistency of compassionate care, underscoring the unpredictability that families sometimes face when relying on rehabilitation and long-term care services.

In sum, Park View elicits a broad range of experiences. For some, it is a place where therapy, attentive nursing, and thoughtful staff interactions help residents regain strength - and where families feel supported, informed, and hopeful about returning home. For others, it is a source of disappointment and distress, with concerns about insufficient mobility support, delays in essential assistance, lapses in hygiene and safety, and a sense that the resident's dignity and preferences are not always prioritized. The recurring message is clear: care quality at Park View varies, and prospective families may benefit from visiting, talking with staff, and observing routines to assess whether the facility can meet their loved one's specific needs and expectations.

Located in Buffalo, Minnesota, this area offers a variety of amenities suitable for senior living. With several parks nearby such as Sturges Park and Gary Mattson Park, residents can enjoy the outdoors and stay active. A range of pharmacies including Sterling Pharmacy and CVS Pharmacy are conveniently located for easy access to medication and healthcare needs. There are also a selection of restaurants like Applebee's and Perkins Restaurant and Bakery for dining out options. Places of worship such as St Michael Catholic Church and Seventh-Day Adventist Church provide spiritual support within the community. For medical care, there are several physicians' offices like Allina Medical Clinic and Richardson Nancy MD in close proximity, along with hospitals such as Buffalo Hospital Emergency Department for any health emergencies. Additionally, cafes like Irish Blessings Coffeehouse offer a cozy atmosphere for socializing with friends. Overall, this part of Buffalo provides a well-rounded and accommodating environment for seniors looking to settle down in a peaceful neighborhood with access to essential services.

Parks

• Sturges Park (0.1 miles)
• Mills Sturges Park (1.3 miles)
• Gary Mattson Park (1.5 miles)
• The Park (1.8 miles)
• Delano City Park (9.1 miles)
• Pioneer Park (9.2 miles)
• Central Park (9.2 miles)

Pharmacies

• Sterling Pharmacy (0.4 miles)
• Sterling Drug (0.4 miles)
• Cub Pharmacy (0.7 miles)
• CVS Pharmacy (0.9 miles)
• Walgreens (1.2 miles)
• Cub Pharmacy 691 (9.9 miles)
• CVS Pharmacy (10.1 miles)

Restaurants

• Hot Wok Delivery (0.4 miles)
• Bunkers of Course (0.5 miles)
• Applebee's (0.6 miles)
• McDonald's (0.9 miles)
• Perkins Restaurant and Bakery (1 miles)
• El Molcajete Mexican Resaurante and Bar (1.2 miles)
• Sakura Sushi & Steak House (1.3 miles)

Places of Worship

• St Michael Catholic Church (0.5 miles)
• Seventh-Day Aventist Church (0.6 miles)
• Wels (4.2 miles)
• Liberty Mission Church (4.3 miles)
• Holy Cross Lutheran Church (7.1 miles)
• St Mary's Catholic Church (8.3 miles)
• Crow River Church (9.5 miles)

Physicians

• Allina Medical Clinic (0.9 miles)
• Associated Oral & Maxillofacial Surgeons (1 miles)
• Richardson Nancy MD (1.9 miles)
• West Metro Ophthalmology (2.1 miles)
• Whitesell Medical Locums (2.2 miles)
• Onsite Medical Service (9.4 miles)
• Drs. Bailey and Simmons (10.1 miles)

Hospitals

• Buffalo Hospital Emergency Department (2 miles)
• Buffalo Clinic (2.1 miles)
• Monticello-Big Lake Pet Hosp (8.9 miles)
• Riverplace Clinic (10.3 miles)
• Monticello Big Lake Hospital (10.3 miles)
• New River Medical Center (10.3 miles)
• Nursing Home Monticello-Big Lake (10.4 miles)

Cafes

• Irish Blessings Coffeehouse (7.7 miles)
• Caribou Coffee (10 miles)
• Caribou Coffee (10.3 miles)

Theaters

• Monticello 15 Theatre (8.8 miles)