2509 Greenwood Street, Brainerd, MN 56401
For more information about senior living options: (844) 490-3973
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The reviews about Woodland/Good Samaritan Woodland present a broad and sometimes jarring split in people's experiences. On one hand, there are heartfelt testimonials about beautiful facilities, attentive moments, and staff who genuinely connect with residents. On the other hand, multiple accounts describe encounters that feel disrespectful, disorganized, or even unsafe. Taken together, the collection paints a complex picture: a place that can be warm and life-affirming for some families, but where serious concerns about staff behavior, communication, and governance are also raised by others.
Several comments center on moments of care and warmth. One reviewer notes that Woodland is "a beautiful, well cared for facility that strives to provide the best environment and care for their residents," underscoring a sense of pride in the physical setting and in what the staff try to achieve. Another reviewer highlights the exemplary care provided to a 101-year-old mother, praising the staff as "impeccable" and "very caring people." There are stories of consistent interaction and attentiveness: staff members who pop in to chat, bring small joys like root beer floats, or perform tasks multiple times a day to counteract isolation and the practical challenges of aging during COVID restrictions. In such voices, the staff's compassion and the facility's effort to maintain connection and dignity stand out as the strongest positives.
Yet, a recurring thread in the reviews is serious concern about how some staff members are treated, spoken to, and managed. One particularly troubling account describes a phone call to a family member from an office worker who could not stop crying, followed by a disturbing incident in which the worker allegedly told a family member to "shut up," with the caller thinking they hadn't been heard. The same reviewer reports that, after the family member decided to sign out, staff were observed outside the resident's door making bets about the resident's recovery, as if it were a game. That degree of insensitivity and perceived lack of respect is jarring and contrasts sharply with the more positive stories of care. The reviewer who used to work in healthcare stresses that residents are people and paying for a service does not justify demeaning or careless treatment, a sentiment echoed by others who note that only one aide showed consistent kindness amid broader frustrations.
Other reviews point to systemic challenges that can affect day-to-day care. A commenter attributes underpayment and overwork to lapses in care and accountability, and to a broader culture where management seems focused on profit rather than the well-being of residents and staff. This perspective warns potential families away, arguing that those who matter most - residents and their families - may pay the price when staffing resources are stretched thin and accountability is diffuse. The implication is that even if some individual caregivers are capable and caring, the overall environment may be compromised by turnover, staffing pressures, and a lack of clear, compassionate leadership.
There are also practical concerns about maintenance and safety. A reviewer who moved a parent out described high turnover among both aides and registered nurses, difficulty obtaining feedback from staff, and steep costs with little flexibility in services. More troubling is the reported elevator problem that persisted for months, with a fire department being called to assist on at least one occasion to get people out of a stuck elevator. The reviewer also mentioned that, upon moving out, the facility wanted to keep the full deposit for light rug stains on linoleum, suggesting disputes over cost recovery and maintenance expectations. These kinds of operational issues - maintenance delays, safety concerns, and disputes over deposits - color the experience with a sense of uncertainty and frustration for families.
In contrast to that more critical view of operations, some families speak to the best of both worlds: a facility that can be beautifully maintained and staffed by compassionate individuals who go beyond the call of duty. The positive voices emphasize consistency, frequent check-ins, and small, thoughtful touches that help residents feel remembered and valued. They acknowledge the realities of COVID-era restrictions and praise the staff for doing their best to offset isolation, while staying focused on providing meaningful engagement and practical support.
Overall, the collection of reviews reveals a facility capable of delivering high-quality, person-centered care under the right conditions, with staff who are caring and engaged and a setting that can feel welcoming and well managed. At the same time, it exposes serious concerns about staff behavior, communication, turnover, maintenance, and the influence of financial pressures on care quality. For families assessing Woodland/Good Samaritan Woodland, the takeaways are clear: observe interactions across shifts, ask pointed questions about staff ratios and turnover, review maintenance and safety histories, and pay careful attention to how the facility handles concerns, red flags, and deposits. The experiences vary widely, but the message from across the testimonials is unequivocal in one respect: choosing a care home for a loved one is not just about the building or the reputation, but about the daily realities of how residents are treated, heard, and safeguarded.
Woodland Good Samaritan Assist II in Brainerd, MN is an assisted living community that specializes in providing memory care services. Our dedicated staff is available 24 hours a day to provide assistance with activities of daily living, such as bathing and dressing, as well as medication management. We also offer specialized memory care programming to support residents with mild cognitive impairment.
Our community offers a range of amenities to ensure that our residents feel comfortable and at home. Each apartment is fully furnished and includes cable or satellite TV, a kitchenette, and Wi-Fi/high-speed internet access. Residents can enjoy delicious meals in our restaurant-style dining room, which caters to special dietary restrictions. Housekeeping services are provided to maintain a clean and tidy living environment.
Woodland Good Samaritan Assist II is surrounded by beautiful outdoor spaces including gardens and outdoor seating areas where residents can relax and enjoy nature. Our small library provides opportunities for reading and quiet reflection.
Activities are an important part of life at our community, and we offer both resident-run activities and scheduled daily activities to keep our residents engaged and active. With four nearby cafes, parks, pharmacies, physicians, restaurants, transportation options, places of worship, and hospitals, our location provides convenience for the needs of our residents.
At Woodland Good Samaritan Assist II, we strive to create a caring and supportive environment for individuals needing memory care services.
Woodland Good Samaritan Assist II is located at 2509 Greenwood Street, Brainerd, MN 56401 in Crow Wing County, Minnesota
The features offered by Woodland Good Samaritan Assist II are designed to create a supportive environment that addresses the unique needs of residents with dementia and Alzheimer's disease. Assistance with dressing and bathing promotes personal dignity while ensuring that daily routines are manageable, fostering a sense of normalcy. Medication management is critical for maintaining residents' health and well-being, minimizing the risk of medication errors that can arise from cognitive impairments. Meal preparation and service not only provide nutritious options tailored to individual dietary requirements but also encourage social interaction during mealtimes. Activities of daily living assistance helps maintain independence as much as possible, while 24-hour supervision ensures immediate support in case of emergencies or confusion. The mental wellness program and specialized memory care programming engage residents cognitively in a way that stimulates memory retention and emotional well-being, addressing both mild cognitive impairment and more advanced stages of dementia with personalized strategies. Overall, these features work synergistically to enhance the quality of life for those with memory challenges, making the community a comfortable and nurturing place to live.
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One-level, clean, home-like environment with attentive staff and engaging dining/activities.
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