2616 9Th Avenue, Anoka, MN 55303
For more information about senior living options: (844) 490-3973
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They won't return calls. They never introduced themselves or asked what was wanted mowed. They skipped an 8x8 section, leaving a weed patch instead of proper mowing. They did only part of the driveway and botched the snow removal. They charged $72 for a $25 job. They hung up on a customer and dropped them as a client, claiming they couldn't help. They misnamed the weed patch as a rock garden and refused to cut it. They take advantage of disabled people with a "set contract."What emerges from these accounts is a persistent pattern of broken promises, poor communication, and uneven workmanship that left customers frustrated and, in at least one case, facing tangible consequences. In one voice, the reviewers describe a company that won't return calls, never introduces itself properly, and never engages with what the customer actually wants. They feel the company is more about rushing through tasks than delivering reliable, attentive service. The sentiment is not just about a single bad job, but about a repeated lack of listening, accountability, and follow?through.
On the communication front, the complaints are stark. Won't return my calls is a recurring refrain, and the same thread runs through both reviews: they never met anyone who represented the company in a friendly, engaging way. One reviewer notes that they didn't meet anyone "fun" in the company, but more importantly, nobody took the time to introduce themselves or ask what the customer wanted mowed. Requests to discuss specifics with the mower were ignored, and there was a sense that the crew simply did what they felt like, without confirming preferences or expectations. That absence of a clear point of contact or a listening ear created a mounting sense of frustration.
The quality of work described is inconsistent and, to the customers, unacceptable. The first reviewer uses the phrase "zip through what they want but never asked me what all I wanted done," underscoring a perception that the crew rushed tasks and skipped important details. The second reviewer reports a concrete example of sloppiness: an 8x8 section at the back of the house was skipped, resulting in a weed patch rather than a properly cut, orderly yard. The customer insists this was not a "rock garden" they asked for or desired; it was simply overgrown lawn that hadn't been cut correctly. The dissatisfaction isn't limited to mowing; there's a broader sense of misrepresenting the scope of work and mislabeling what was delivered.
The consequences of these service gaps extend beyond aesthetics. In one account, the failure to properly perform snow removal and related tasks led to real-world outcomes: a driver couldn't get a wheelchair to the school bus, causing a missed school day. There's also reference to not shoveling walkways as promised, which compounds the impact of the service failure. These aren't merely cosmetic complaints; they're about reliability and accessibility that affect daily life and routines, especially for someone who depends on mobility assistance.
Customer service dynamics, too, are described as problematic. The responding supervisor or manager is portrayed as unreachable or unreceptive. In one review, attempting to escalate the issue ends with being hung up on, and eventually the company drops the client and claims they can't help. The experience of being dismissed or blocked after trying to address concerns compounds the sense of betrayal: a service that fails in execution and also refuses to acknowledge or remedy the situation.
Pricing disputes surface as another significant grievance. One reviewer cites an instance where a $72 charge was levied for a $25 job, a discrepancy that fuels a sense of being overcharged and exploited. The perception that costs are inflated without justification adds another layer of distrust. The second reviewer amplifies this by describing a broader pattern of poor value and inflated charges, which feeds into the broader critique of service quality and accountability. The combination of high charges for low-quality work reinforces a view that the company prioritizes payment over genuine customer care.
Finally, there's a troubling note about the way disabled customers are treated. One reviewer explicitly charges the company with taking advantage of disabled people, suggesting they believe they can rely on a preexisting contract or a lack of assertive recourse to avoid accountability. That accusation, while aimed at the company's business practices and attitudes, amplifies the sense of vulnerability and abuse felt by the customers who rely on these essential services to stay safe and functional in their daily lives.
Taken together, these accounts form a cautionary portrait: a company that struggles with reliable communication, precise execution, and transparent pricing, all of which culminate in a pattern of dissatisfaction and, for at least one customer, tangible harm. The overarching message from these experiences is clear: potential customers should proceed with caution, seek out explicit confirmations of scope and price before work begins, and demand clear lines of communication and accountability to avoid repeating these difficult experiences.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (24 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Welcome to our assisted living community in Anoka, MN, where we strive to provide exceptional healthcare services and a comfortable living environment for our residents. Our amenities are designed to enhance your stay and include cable or satellite TV, a dining room, fully furnished rooms, a garden, housekeeping services, a kitchenette, move-in coordination, outdoor space, telephone access, and Wi-Fi/high-speed internet.
We understand that care is essential for our residents' well-being and offer an array of services to support them. With 24-hour supervision, our trained staff is always available to assist with activities of daily living, such as bathing, dressing, and transfers. We also coordinate with health care providers to ensure seamless integration of medical care. For those with specific needs, we offer diabetes diet management and special dietary restrictions. Medication management is provided to ensure the correct administration of medications. Our mental wellness program aims to promote emotional well-being among our residents.
Our dining experience takes into consideration special dietary restrictions so that every resident can enjoy nutritious and delicious meals. Meal preparation and service are provided for your convenience.
Staying socially engaged is important at our community, which is why we offer resident-run activities and scheduled daily activities. These allow you the opportunity to connect with fellow residents while participating in engaging events.
Location-wise, we are surrounded by numerous conveniences nearby. There are two cafes within close proximity if you fancy a change of scenery for your morning coffee or afternoon tea. Additionally, there are five parks nearby where you can enjoy leisurely walks or relax amidst nature's beauty. For any medication needs or health concerns, there are ten pharmacies and eight physicians in the vicinity. When it comes to dining out or exploring cuisine options beyond our facility's offerings, there are thirteen restaurants nearby catering to various tastes. If worship is an important aspect of your life or if you enjoy cultural experiences like theater performances or concerts, there are two places of worship, one theater, and one hospital conveniently located nearby.
At our assisted living community in Anoka, MN, we prioritize your well-being and strive to provide a supportive and enriching environment where you can receive exceptional healthcare services while enjoying the amenities and activities that make life enjoyable.
Better Healthcare Services is located at 2616 9Th Avenue, Anoka, MN 55303 in Anoka County, Minnesota
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