2616 9Th Avenue, Anoka, MN 55303
For more information about senior living options: (866) 208-4318
Overall Review of Better Healthcare Services
Cons
They won’t return calls.- They never met anyone fun at the company.
- They rush through work without asking what the customer wanted done.
- Snoq removal is a joke; they only did part of the driveway.
- They couldn’t get the work to the school bus, so the student missed school.
- They didn’t shovel the walkway as they say they do.
- They have not returned any calls despite multiple attempts.
- They are awful.
- They did not introduce themselves or ask what was wanted mowed.
- They created a weed patch by skipping an 8x8 section at the back of the house.
- They ignored requests to speak to the mower.
- They caused a customer to incur a $100 city fine for thistle.
- They hung up on a caller and dropped them as a client, saying they couldn't help.
- They call the customer’s weed patch a rock garden that they don’t cut.
- It never was a rock garden; it was an overgrown lawn because they didn’t cut right.
- They charged $72 for a $25 job.
- They are just awful.
- One star is too much for them.
- They take advantage of disabled people by enforcing a supposed contract.
Review
Better Healthcare Services in Anoka, MN is best suited for budgets-first approaches where families can tolerate inconsistent performance and are prepared to supervise maintenance tasks closely. The reviews present a pattern of unreliability: calls go unanswered, no one seems to confirm the scope of work, and important tasks are left incomplete or mismanaged. For households with a disabled loved one or anyone who relies on steady scheduling and respectful, clear communication, this option should be crossed off the short list. Alternatives should be pursued by families prioritizing dependable accountability and predictable service.
The core drawbacks are straightforward and persistent. Repeated unreturned calls and dismissive or obstructive responses from management create a cultural barrier to resolving issues. Work quality and coverage are inconsistent: driveways are only partially cleared, sidewalks remain unshoveled, and promised tasks disappear in the miscount of what was actually performed. The situation worsens when customers are charged more than the value of the service, one instance cited a $72 charge for a $25 job, feeding a perception of being exploited or taken advantage of, especially for those who are most vulnerable. These threads weave a clear risk pattern: unreliable communication paired with questionable pricing.
There is a solitary five-star rating, but it sits in stark contrast to three one-star experiences and a generally negative sentiment across the bulk of feedback. The lone positive review indicates that at least some clients experience acceptable service, yet it proves insufficient to establish a dependable track record. In practical terms, a single bright spot does not counterbalance chronic issues with responsiveness, scope adherence, and fair-value execution. For decision-makers, the inconsistency represented by the broader feedback is the pivotal reality to plan around.
In weighing potential advantages against the downsides, the limited upside rings hollow. Any supposed benefits, if they exist beyond occasional transient satisfaction, are overwhelmed by the systemic problems: unresponsive communication, incomplete or misperformed tasks, and the sense that the client relationship is disposable when concerns arise. The bottom line is that reliability and customer respect are not reliably present, which makes this option difficult to defend for a senior-engagement context where safety, predictability, and clear billing matter.
From a practical standpoint, families evaluating options should demand several guardrails before signing any agreement. Require a written, itemized scope of work with concrete completion criteria and a fixed price, plus a documented escalation path and response times for missed calls or unmet requests. Ask for recent, verifiable references and a clearly defined contract termination policy. Insist on a trial period with a scheduled check-in, so any chronic gaps become apparent before long-term commitment. Prioritize providers that assign a dedicated coordinator to monitor service quality and communicate changes promptly, especially when a loved one depends on routine assistance.
In the end, Better Healthcare Services presents a high-risk proposition for most seniors and their families. The combination of unresponsiveness, incomplete work, and questionable billing creates a care-gap risk that outweighs any potential cost savings. For households seeking reliable, respectful, and accountable service, especially where safety and consistent scheduling matter, the search should continue, with clear benchmarks and tighter accountability built in from the start. This is not the option to lean on when managing care for a vulnerable loved one, and alternatives that foreground reliability and transparent communication should be prioritized.
21 resident community capacity
Assisted Living
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Minneapolis-St Paul International (24 miles away)
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
Fully furnished apartments with 24/7 supervision, medication management, and a mental wellness program.
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