Cross Street Village Apts.

Pros

• "One plus is lots of parking."
• "friendly bunch!"
• "Great"
• "Wonder place to live and work"

Cons

• The place is described as a horrible place to live.
• The elderly mother has been without heat since February 3, 2025.
• The heater provided by the front office is ineffective in a high-ceiling apartment.
• There has been essentially no communication from the front office.
• Management knew the furnace wouldn't be repaired and did not offer alternatives (hotel stay or a new furnace).
• The apartment has cooled to 50 degrees, with a potential huge electric bill from rewiring.
• Corporate has not responded to calls for an update.
• The management prioritizes rent collection over repairs and shows indifference to tenants.
• There is no on-site manager and the management company does not return calls.
• Entrances are not wheelchair accessible and ADA compliance is lacking.
• The building is not senior-friendly and not priced low enough for seniors.
• The overall state of affairs at CSV is negative.

Review

The collective voice about CSV paints a troubling portrait of a place that languishes under a cloud of mismanagement and aging infrastructure. One resident, speaking through the lens of a daughter whose 80-year-old mother lives there, describes a crisis that has stretched from early February into mid-month with little sign of timely relief. The mother's furnace failed on February 3, and by the time her family learned of it, the situation had already begun to degrade into a prolonged outage. The household has lived through days where the temperature in the apartment hovers around 50 degrees, a level far too cold for comfort or safety, especially for an elderly resident. The family was told that a part required to fix the furnace would have to be ordered and could take three to five days - an estimate that feels invisible to someone who depends on regular, predictable heat. To mitigate the cold, the front office provided a heater, but the unit's high ceilings and large living spaces render a single heater inadequate. What should have been a straightforward repair became a prolonged ordeal marked by a lack of communication and a sense that the situation was not being prioritized.

As the days stretched, the older tenant's experience underscored a broader pattern of disengagement. The front office's inability - or unwillingness - to offer substantive updates left the family standing in a communication vacuum. When the furnace situation worsened and it became apparent repair would take longer than initially suggested, there was no escalation to offer a more permanent remedy, such as temporary housing or a replacement unit. It was felt that the stress of an heating outage in a 55+ building was not taken seriously enough, given the vulnerability of its residents. Even as rent collection proceeds without interruption, the maintenance side of CSV appears to be starved of the same urgency and responsiveness that tenants expect, particularly when safety and basic living standards are at stake.

The management structure at CSV emerges as a central concern in these accounts. There is no on-site manager, and the prior manager's promises - like fixing windows, sealing drafts, and replacing aging components - remain unfulfilled. Calls to the management company are rarely returned, and the on-site presence, described as "a few afternoons per week," does not seem sufficient to address the array of resident complaints. The overall tone is one of frustration: residents feel unheard, unserved, and stranded in a building that seems to operate with insufficient depth of care for its inhabitants. The sense that this is the worst or most non-existent management encountered by some residents compounds the fear that basic needs will go unmet, especially in an aging property where timely maintenance is not merely inconvenient but essential.

Accessibility and safety issues further color the narrative. The building's entrances are not wheelchair accessible, doorways and floors are not flat or traversable, and ADA-compliant services or units are few. For a place marketed - at least in part - as a 55+ or senior-friendly environment, these deficiencies are glaring. The combination of architectural aging and sparse ADA accommodations creates real obstacles for disabled residents or those who depend on mobility aids. A related thread concerns the HVAC system, which residents describe as overly complex and costly. The wiring and configuration patterns seem to drive higher heating and cooling costs, turning a practical need for temperature control into a financial burden. In short, the physical design and the operational model appear misaligned with the needs of a senior population that should be prioritized for safety, accessibility, and efficient service.

From a broader resident perspective, the impressions of CSV are a mixed bag. The negative experiences - unresponsiveness, delayed repairs, poor communication, and a lack of on-site support - sit alongside a few more tempered observations about the property's more practical advantages. One plus cited is ample parking, which, in a senior community, can be a meaningful convenience that reduces the daily stress of mobility and access. There is also a noted concern that rents are not priced low enough to accommodate many seniors, suggesting a mismatch between what the property charges and what its target residents can comfortably absorb. In this corrective moment, the financial and logistical realities of living at CSV feel at odds with the care and attentiveness residents expect from a long-term home.

Interwoven with the complaints are glimpses of conflicting resident experiences. Several lines of praise appear in the discourse: "friendly bunch," "Great," "I love it here," and "Wonder place to live and work." These statements offer a counterpoint to the prevailing criticisms, hinting at pockets of satisfaction tied perhaps to different units, different staff shifts, or simply to individual circumstances and expectations. One resident even mentions moving here from Birch Hollow Drive, a detail that signals a sense of transition and perhaps comparative expectations. Taken together, these positive notes suggest that CSV is not uniformly condemned; rather, it is a place where experiences diverge widely, depending on whether a resident's immediate needs - heat, accessibility, timely repairs, or direct lines of communication - are being met.

Ultimately, the portrait that emerges is of a property with significant structural and administrative challenges. The mother's heating crisis, the slow and opaque repair process, the absence of a consistent on-site management presence, and the building's accessibility shortcomings all combine to create a climate of frustration and concern for residents. The apartment's age and the HVAC complexities add a layer of financial and logistical stress that compounds everyday life in a senior living environment. While some tenants speak positively about aspects like parking and personal satisfaction in other contexts, the central thread in these accounts is clear: the current state of CSV, as described by multiple residents, reflects a need for stronger, more reliable leadership, better communication, and a more responsive approach to repairs, safety, and accessibility for its vulnerable population.

This part of Ypsilanti, Michigan offers a convenient and diverse range of amenities for seniors looking for a comfortable and active lifestyle. With several parks nearby such as Riverside Park, County Farm Park, and Gallup Park, there are plenty of opportunities for enjoying nature and outdoor activities. In terms of healthcare services, there are reputable physicians, pharmacies, and hospitals in close proximity to ensure easy access to medical care. Additionally, there are a variety of dining options including Sidetrack and IHOP, as well as cafes like Tim Hortons and Starbucks for socializing with friends or family. The presence of theaters like Ann Arbor 20 + Imax provides entertainment options, while transportation services like U-Haul Moving & Storage offer convenience for any moving needs. Overall, this area offers a well-rounded and vibrant community for seniors to consider for their next chapter in life.

Parks

• Riverside Park (0.2 miles)
• County Farm Park (4.5 miles)
• Gallup Park (4.8 miles)
• Gallup Canoe Livery (4.8 miles)
• Furstenberg Nature Area (5.3 miles)
• canton independance park Field 5 (5.5 miles)
• Thurston Nature Center (6 miles)

Restaurants

• Sidetrack (0.3 miles)
• Taco Bell (1.9 miles)
• Popeyes Louisiana Kitchen (2 miles)
• IHOP (3.3 miles)
• Wendy's (3.5 miles)
• Chili's Grill & Bar (3.7 miles)
• Olga's Kitchen (3.9 miles)

Physicians

• Huron Valley Radiology (0.4 miles)
• Huron Ophthalmology (2.1 miles)
• Trinity Health IHA Medical Group, Cardiovascular & Thoracic Surgery - Ann Arbor (2.2 miles)
• Michigan Heart - Tanmay V Swadia MD (2.2 miles)
• Ayers Jonathan W T MD (2.4 miles)
• Michigan Sportsmedicine and Orthopedic Center (2.5 miles)
• U S Medical Management (3.3 miles)

Pharmacies

• County Pharmacy Services (0.4 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (1.7 miles)
• Kroger Pharmacy (2.4 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (3.2 miles)

Hospitals

• Forest Health Medical Center (1 miles)
• St Joseph Mercy Hospital (2.3 miles)
• Affiliated Podiatrists PC (3.3 miles)
• Serenity Home Care & Rehab Services (5.5 miles)
• VA Ann Arbor Healthcare System (5.8 miles)
• C.S. Mott Children's Hospital (6.2 miles)
• University of Michigan - Transplant Center (6.2 miles)

Cafes

• Tim Hortons (1.6 miles)
• Starbucks (2.4 miles)
• Starbucks (3.8 miles)
• Starbucks (3.8 miles)
• Tim Hortons (4.3 miles)
• RoosRoast Coffee (6.1 miles)
• Panera Bread (6.7 miles)

Places of Worship

• St Lukes Lutheran Church (3.2 miles)
• Church of the Good Shepherd (5.1 miles)
• Grace Ann Arbor Church (6.1 miles)

Theaters

• Ann Arbor 20 + Imax (3.6 miles)

Transportation

• U-Haul Moving & Storage (6.3 miles)