Vista Springs Wyoming

Pros

• The staff at Vista Springs Wyoming is attentive and gracious with their time and energy.
• The cleanliness at Vista Springs Wyoming is excellent.
• The enrichment activities for residents at Vista Springs Wyoming are abundant.
• The rooms at Vista Springs Wyoming are spacious and well-equipped.
• The caregivers at Vista Springs Wyoming are impressive and provide great care to the residents.
• The building at Vista Springs Wyoming is bright and the food is always good.
• Residents at Vista Springs Wyoming are kept busy with non-stop activities.
• Both the staff and management team at Vista Springs Wyoming create a loving and cheery environment.
• The location of Vista Springs Wyoming was a deciding factor in choosing it as a place for a loved one to live.
• It is a great place overall with gorgeous rooms, plenty of snacks, and non-stop activities for residents to enjoy.

Cons

• Response time is horrid as the facility is understaffed.
• Pendants don't work and staff has to go to the main board to see what room needs help.
• Housekeeping only takes care of the bathroom, residents have to do all the dusting themselves.
• Management's go-to response is "we will look into it," but nothing is ever done.
• The upper management is not interested in the well-being of the residents.
• The staff at Vista Springs Wyoming was unable to handle an agitated Alzheimer's patient and exaggerated his episodes.
• There are issues with enforcing proper care for residents, such as keeping them clean and avoiding recurring bladder infections.
• The facility has a disconnect between ancillary staff and management, leading to concerns about cleanliness and care provided.
• Meals at Vista Springs Wyoming are often late and cold, with no quality control.
• Turnover at this location is troublesome, with many changes in directors, nurses, and other staff members.
• The rent was raised significantly despite the turnover and issues with care and meals.
• Some residents have concerns about the quality of care provided given the high cost of living at Vista Springs Wyoming.

Review

Vista Springs Wyoming is a senior living community that has received mixed reviews from residents and their families. Overall, the facility seems to be well-maintained and clean, with a friendly and attentive staff. Residents have access to various enrichment activities and amenities, such as one-bedroom apartments equipped with necessary appliances.

However, there are some concerns raised by reviewers regarding the level of care provided at Vista Springs Wyoming. One common complaint is the understaffing issue, with only two caregivers responsible for 62 rooms. This leads to delayed response times when residents require assistance, as the caregivers have to check a main board instead of relying on pendants. Housekeeping services are also lacking, with residents having to do their own dusting while only the bathrooms are attended to.

The management team's response to these concerns has been viewed as inadequate by some individuals. Despite promising to look into issues, no action is taken to address them effectively. This lack of follow-through has left families feeling frustrated and concerned about the quality of care their loved ones receive at Vista Springs Wyoming.

In terms of memory care specifically, there are serious criticisms about the staff's competence in handling Alzheimer's patients. Instead of providing appropriate interventions and medications for sundowning episodes, which can cause agitation and restlessness in individuals with Alzheimer's disease, they allegedly leave them unsupervised to wander the halls. There have also been accusations of exaggerating incidents involving aggressive behavior by residents.

One reviewer expressed disappointment with how their parent's cleanliness needs were not being met consistently. Despite repeated discussions with administration and nursing staff about avoiding recurrent bladder infections through proper hygiene practices, instances were still reported where soiled pull-ups and dirty bedsheets were discovered. The family felt there was a disconnect between ancillary staff and management in ensuring consistent care standards.

Despite these negative experiences shared by some families, others had positive things to say about Vista Springs Wyoming. They appreciated the spaciousness and cleanliness of the facility, as well as the friendly and professional staff. The food was described as delicious, and the community offered various activities to keep residents engaged. However, it is important to note that these positive reviews were based on experiences from a few months or years ago.

In conclusion, Vista Springs Wyoming appears to have some positive aspects, including a clean environment, engaging activities, and friendly staff. However, concerns about understaffing, lack of follow-through from management on addressing issues, and inadequate care for Alzheimer's patients raise serious doubts about the quality of care provided at this facility. Families considering Vista Springs Wyoming for their loved ones are advised to thoroughly evaluate its capabilities in meeting their specific needs before making a decision.

Restaurants

• Marge's Donut Den (0.1 miles)
• Brigg's Dairy Treat (1.3 miles)
• Taco Bell (2.9 miles)
• Applebee's (3 miles)
• Olive Garden (3.1 miles)
• Silver Derby (3.3 miles)
• Uccello's Ristorante Pizzeria & Sports Lounge (3.5 miles)

Pharmacies

• Family Fare Supermarkets (0.4 miles)
• CVS Pharmacy (0.7 miles)
• Walgreens (1.2 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (2.7 miles)
• Meijer Pharmacy (3.1 miles)
• Walgreens (3.2 miles)

Parks

• Lemery Park (1.8 miles)
• Millennium Park (2.4 miles)
• Chesebro Park (3.5 miles)
• Belknap Park (5.1 miles)

Physicians

• Sonus Hearing Care Professionals (2.3 miles)
• Spectrum Health Medical Group - Rivertown IM/Pediatrics (2.6 miles)
• SVS Vision Optical Centers (2.8 miles)
• Grand Rapids Ophthalmology (3.5 miles)
• Natural Health Improvement Center (3.7 miles)
• Wolverine Dermatology (3.8 miles)
• Healthpark Medical Specialists (3.8 miles)

Places of Worship

• Madison Square Christian Reformed Church (3 miles)
• Cornerstone Methodist (3.8 miles)

Cafes

• Real Food Cafe (3.2 miles)
• Starbucks (3.4 miles)
• The Intersection (3.6 miles)
• Starbucks (3.9 miles)
• Rowster New American Coffee (4.1 miles)

Theaters

• Celebration! Cinema RiverTown (3.4 miles)
• Celebration Cinema Stu (3.7 miles)
• Studio Park (3.7 miles)

Transportation

• Amtrak - Grand Rapids Vernon J. Ehlers Station (3.4 miles)

Hospitals

• St Marys Hospital (3.9 miles)
• Trinity Health Birth Center - Grand Rapids Hospital (3.9 miles)
• Richard J. Lacks Sr. Cancer Center (3.9 miles)
• Metro Health Hospital (4 miles)
• Helen Devos Children Emergency Room (4.4 miles)
• Trinity Health Medical Center (4.5 miles)
• Lemmen-Holton Cancer Pavilion (4.5 miles)