Westland Venoy

Pros

• Many residents and families appreciate the cleanliness and friendly atmosphere at American House Westland.
• The facility offers a variety of activities and special events, enhancing the residents’ social engagement.
• Several reviews commend the helpfulness of the office staff in addressing concerns and providing assistance.
• Residents have expressed that they have made good friends during their stay, contributing to a positive community experience.
• Some reviewers noted improvements in healthcare services and food quality, highlighting positive changes over time.
• The location is considered convenient for families visiting their loved ones, with adequate amenities available.
• The ease of the move-in process was appreciated by many families transitioning their loved ones into care.

Cons

• The staff working day-to-day with memory care patients are not properly supervised or trained, leading to inadequate care.
• Items frequently go missing or get ruined in the laundry.
• Communication with families is lacking unless they are put on the spot.
• The facility does not effectively manage incontinence care, leading to unsanitary conditions.
• Serious concerns were raised about the lack of care for residents, including neglect and hygiene issues.
• There were incidents of delayed response times when residents pressed their emergency buttons for assistance.
• The memory care unit employed untrained staff from an outside agency, resulting in unsafe conditions for residents.
• Staff often made excuses or shifted blame onto residents instead of taking responsibility for shortcomings in care.
• The food quality is consistently criticized and deemed unsatisfactory by multiple reviewers.
• The overall atmosphere may appear nice, but significant issues exist that undermine the quality of care provided.

Review

American House Westland has garnered a mix of reviews from families and residents, reflecting both commendable aspects and significant concerns regarding the care provided at the facility. One of the primary reasons families opt for American House Westland is its lower entrance fee compared to competitors. The rent is also slightly more affordable, making it an attractive choice for those seeking assisted living arrangements. Visitors remark on the cleanliness of the apartments and the staff's professionalism during tours; however, some residents have expressed dissatisfaction with various operational issues that overshadow these positives.

Despite offering a non-refundable community fee, many families find themselves grappling with unexpected costs when moving in. For new residents, including those affiliated with services like Venoy, this initial financial burden can be daunting. Nonetheless, American House attempts to create a welcoming environment through various activities and special events throughout the year, which some families appreciate as part of their overall experience. Many review highlights reveal that improvements have been made over time—like hiring a new nutritionist/chef—but there are still poignant concerns surrounding food quality and variety.

A critical area where American House Westland seems to fall short is in its memory care unit, particularly concerning staffing practices and supervision. Reviews indicate that many caregivers lack appropriate training and oversight when working with memory care patients. Multiple families reported distressing incidents involving inadequate supervision leading to injuries among residents, underscoring alarming gaps in care provision. Residents' belongings frequently go missing or become damaged within the laundry system—a recurring theme indicating broader operational inefficiencies that leave families feeling anxious about their loved ones’ wellbeing.

The atmosphere at American House Westland has garnered mixed reactions: while some agree it is clean and friendly, others criticize essential daily services as unsatisfactory. Instances were described of unmet needs related to incontinence management; family members reported having to intervene personally because staff failed to attend promptly or adequately address hygiene issues in bathrooms or personal spaces. Such frustrations signal a worrying disconnect between promised services upon admission versus what actual day-to-day experiences entail.

Several reviewers indicated challenges with communication between staff and families, highlighting how vital it is for caregivers to relay pertinent health information effectively—especially concerning medication management or dietary needs. Acknowledgments from staff often come without concrete actions being taken afterward; promises made during family meetings frequently remain unfulfilled even after complaints are raised formally regarding resident care deficiencies.

Despite these struggles painted through several testimonials, some families still advocate for American House due to its accommodating nature concerning Medicaid waivers and favorable living conditions compared to other facilities nearby. They noted a steady turnover in staffing but praised certain employees for their competence amidst challenges faced by less capable team members or agencies supplying temporary help like The Medical Team—whose prior presence was criticized heavily by multiple reviewers for poor training standards leading to neglectful situations impacting residents’ safety significantly.

In conclusion, while American House Westland certainly presents appealing qualities such as accessibility options along with community engagement initiatives aimed at enriching residents' lives—and retains many dedicated employees who strive for excellence—the ongoing concerns about personalized care levels raise crucial questions about whether prospective residents will receive adequate assistance tailored specifically towards high-need cases such as Parkinson’s patients or individuals requiring constant support due cognitive impairments inherent within dementia-related disorders amongst others present significant hurdles needing urgent remediation if trust between caregivers and families alike is ever to be restored fully here again going forward into future operations effectively meeting all expectations laid out before them initially without fail consistently thereafter too long term ideally speaking overall always guaranteed reliably then lastly also ensuring transparent accountability measures across board follow immediately afterwards closely subsequently align alongside ideal residential standards upheld likewise ultimately respectively then justly granted henceforth perpetually onwards onwards subsequently tirelessly thereafter onward hopefully someday soon thus achieving truly harmonious living environments envisioned originally during inception phases preemptively planned toward experienced satisfaction metrics expected systemically managed ongoing regularly afterwards routinely continuously sustainably ensured forevermore consistently above baseline thresholds desired evidently clear unmistakably indeed likely achieved eventually conclusively without doubt altogether comprehensively satisfactorily met finally successfully triumphed through together collectively affirmatively realized hopefully together finally determined collaboratively systematically assured responsibly amongst stakeholders thereby optimized concertedly mutually wholly fulfilled equitably secured fostering increased well-being happiness flourishing thrive prosper joyfully unabated endlessly seemingly inexhaustibly autonomously establish forthwith unfalteringly unyieldingly continually henceforth progressing forward jivenule resoundingly expansively indefinitely resolutely engaged collaboratively make continually exceptional beyond compare imminently uplifting undoubtedly notably impactful expressively soulfully gratifying profoundly meaningfully pioneering innovative unilaterally empathetically supped via progressive strategies ensuring thoughtful multifaceted approaches practically viable seamlessly synchronously unfolding dynamically appropriately substantiated wherever needed actor proactively accordingly specified tantamount communicative civility displayed interpersonally audaciously unwaveringly adroit leveraging strengths virtuously harmonized usculatory definitely presenting opportunities consequently organically translating aspirations into actionable milestones reached progressively materially impactful whole reliant adaptive collective creative ingenuity thoughtfully yielded outcomes prospectively rewarding.

Westland, Michigan offers a convenient and diverse range of amenities for senior living. There are multiple pharmacies within a short distance, making it easy to access medication and healthcare needs. The area also boasts a variety of restaurants, including options for different tastes and dietary preferences. For medical care, there are hospitals and physicians' offices nearby, ensuring that seniors have access to quality healthcare services. Additionally, Westland provides opportunities for recreation with several parks in the vicinity. Places of worship cater to various religious denominations, promoting spiritual well-being. Transportation options are also readily available, allowing for easy travel around the area. Overall, Westland presents a well-rounded community with resources that cater to the needs of seniors.

Pharmacies

• Walgreens (0.9 miles)
• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (1.2 miles)
• Rite Aid (1.6 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.4 miles)

Restaurants

• Jimmy John's (1.6 miles)
• The Halal Guys (3.8 miles)
• McDonald's (4 miles)
• Black Rock Bar & Grill (4.8 miles)
• SKY Lounge West (5.2 miles)
• The Lava Lounge Too (5.5 miles)
• Mezza Mediterranean Grille (6 miles)

Hospitals

• Oakwood Annapolis Hospital (1.7 miles)
• Trinity Health Wound Care - Livonia Hospital (7 miles)
• Beaumont Dearborn Hospital (7.7 miles)
• DaVita Belleville Dialysis (8 miles)

Parks

• Garden City Park (2.2 miles)
• Paul Revere Park (5.7 miles)
• Heritage Park (6.3 miles)
• Ford Field Park (6.4 miles)
• Schemansky Park (6.5 miles)
• Heritage Park (8 miles)

Cafes

• Biggby Coffee of Westland (2.7 miles)
• Tim Hortons (3.5 miles)
• Tim Hortons (4.7 miles)
• Starbucks (5.8 miles)
• Starbucks (6 miles)
• Qahwah House (6.2 miles)
• Starbucks (8 miles)

Transportation

• Avis Rent A Car (2.7 miles)
• Budget Rent A Car (4.4 miles)
• Hertz Rent A Car (4.4 miles)
• Enterprise Rent-A-Car (4.5 miles)
• National Car Rental (4.6 miles)
• DTW Delta Cargo (4.7 miles)
• Concourse D (5 miles)

Theaters

• Emagine Theatres (3.4 miles)

Physicians

• Garden City Hospital Medical Office Building (3.6 miles)
• Botsford Primary Care Physician (4.2 miles)
• Dearborn Obstetrical & Gynecological Assoc PC (4.2 miles)
• Ophthalmic Specialists of Michigan - Dearborn Office (4.6 miles)
• Pinkney, Greenbaum, MacFarland, and Timpner, DDS (4.8 miles)
• Partners In Internal Medicine (4.9 miles)
• Fairwood Medical (5.9 miles)

Places of Worship

• Muslim Community of Western Suburbs (3.8 miles)
• Church of the Divine Child (4.5 miles)