Home Instead Senior Care - Waterford, MI

Pros

• Home Instead is described as a life saver with dependable, compassionate in-home care.
• Teri Jordan is professional, kind, and consistently goes the extra mile to support families.
• The caregivers are genuinely kind, patient, and truly care about the people they support.
• The team provides reliable, responsive, and well-communicated care.
• Families feel at ease and confident their loved ones are in excellent hands.
• The office staff and caregivers are responsive, knowledgeable, and easy to work with.
• Home Instead conducts background checks on caregivers, reinforcing safety and trust.
• The service is highly recommended for high-quality, compassionate in-home care.
• The team focuses on personalized care, careful matching, and attentive ongoing support.

Cons

• A reviewer noted that Home Instead is expensive, but felt the service is worth the cost.

Review

Across many heartfelt messages, Home Instead North Oakland County emerges as a trusted partner for families navigating senior care at home. The sentiment runs consistently strong: dependable, compassionate service that not only meets practical needs but also provides peace of mind during stressful transitions. One recurring theme is the freshness of relief families feel when a plan to bring a loved one home becomes a reality. For Pam, being on time and genuinely pleasant set the tone for a smooth transition after a fall left her non-weight bearing for months. The care plan, carefully matched to her needs, covered every day and included regular check-ins to ensure both she and her caregiver were a good fit. The outcome was clear: an experience so positive that she would use the service again and would recommend it to others.

A standout aspect across reviews is the emphasis on thoughtful, purposeful placement and ongoing support. When families are faced with complex health journeys - rehab, recovery, and the shift from facility care back to home - the team at Home Instead demonstrates a structured approach. Teri Jordon, serving North Oakland County, is frequently highlighted as a cornerstone of that process. As a nurse, she is praised for seeing beyond tasks to the true needs of clients and their families, guiding them through the care maze, and eliminating guesswork. The sense that Teri becomes an integral member of the caregiving team is a common thread in multiple testimonials, with several reviewers insisting that her professional, kind demeanor and willingness to go the extra mile set a standard for what in-home care should look like.

The compliments extend to the entire caregiving team who work under Teri's leadership. Reviewers describe caregivers who are reliable, compassionate, and genuinely invested in each person they serve. Phrases like "consistently demonstrates exceptional helpfulness" and "going above and beyond" recur, underscoring an impression of care that is both personal and professional. One family notes that a caregiver not only followed tasks on a list but also added value by anticipating needs and supporting family members, which speaks to the holistic, family-centered approach that Home Instead strives for.

Individual anecdotes add color to the overarching themes of care and character. Joyce, for example, is remembered for being exceptionally attentive to her client's husband and even willing to bake bread for a party - a small but meaningful gesture that illustrates the kind of thoughtful, everyday support that makes a difference in home settings. Another part of the fabric here is the clear communication and responsiveness of the office team, which is repeatedly cited as part of a seamless care experience. Whether it's coordinating schedules, answering questions, or reviewing long-term care policies, the office staff are described as professional, approachable, and capable of turning plans into action.

Beyond these personal narratives, several reviews emphasize the reliability and empathetic nature of Home Instead caregivers. Families describe the service as a "life saver" and a source of dependable care that protects dignity, safety, and comfort. The reputation for high quality is reinforced by professional endorsements from within the care community. Kenneth Sherman, LMSW, for instance, notes not only the quality of the caregivers but also the empathy and real connections they build with clients. The feedback consistently points to a combination of kindness, patience, and a genuine commitment to people - qualities that transform caregiving from a set of tasks into a meaningful relationship.

There is also a strong sense of trust cultivated through clear processes and consistent staffing. Several comments highlight background checks on caregivers, transparent communication, and the value of caregivers who are not only skilled but also stable and familiar to the client. One reviewer even describes Home Instead as a model for other facilities, praising the degree to which administrators visit, the consistency of care, and the imperative that "you feel like one big family." This level of engagement - administrators visiting, care teams being introduced in person, and ongoing adjustments to fit evolving needs - appears to be a defining characteristic that distinguishes the service.

The positive experiences extend into specialized contexts as well, including hospice care and elder care management. Home Instead caregivers are described as not only professional and reliable but also genuinely compassionate and attentive to the nuanced needs of each client. For families navigating end-of-life care, the peace of mind afforded by reliable, empathetic care is priceless, and the testimonials repeatedly affirm that Home Instead delivers on this promise. The combination of high-quality caregiving, strong communication, and a human-centered approach creates a sense of confidence for families during some of the most challenging times.

In sum, the collective voice of these reviews paints a picture of a home care partner that earns trust through punctuality, personalized matching, and steadfast compassion. The North Oakland County team - led by Teri Jordon and supported by a cadre of dedicated caregivers - consistently demonstrates that care at home can be both professional and profoundly humane. From accelerating transitions from facility to home to supporting daily routines, holiday milestones, and ongoing medical needs, Home Instead is portrayed as a reliable ally that families can depend on, time and again.

This part of Waterford, Michigan offers a convenient location with easy access to pharmacies such as Walgreens, Rite Aid, and CVS Pharmacy for all your medication needs. There are also several cafes nearby including Starbucks and Panera Bread where you can enjoy a coffee or meal with friends. For dining out, you have a variety of options from fast food chains like McDonald's and Taco Bell to more upscale choices like Kruse's Deer Lake Inn and Honcho. In terms of healthcare, there are reputable physicians and hospitals in the area including Clinton Womens Health Care and McLaren Oakland. Additionally, nature enthusiasts will appreciate the proximity to parks such as Pontiac Lake Mountain Bike Trail and Dodge #4 State Park. Overall, this area offers a mix of amenities and services that would make it a desirable location for senior living.

Pharmacies

• Walgreens (1.3 miles)
• Rite Aid (1.7 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3.9 miles)

Cafes

• Starbucks (1.4 miles)
• Starbucks (2.6 miles)
• Panera Bread (2.9 miles)
• Starbucks (5.1 miles)
• Panera Bread (5.1 miles)
• LEGOLAND Discovery Center Michigan (5.6 miles)
• Avon Donuts (8.3 miles)

Restaurants

• McDonald's (1.4 miles)
• Taco Bell (1.5 miles)
• Beyond Juicery + Eatery (2 miles)
• McDonald's (2.1 miles)
• Kruse's Deer Lake Inn (2.5 miles)
• Honcho (2.5 miles)
• Culver's (3 miles)

Physicians

• Clinton Womens Health Care (1.7 miles)
• Michigan Ear Nose & Throat Associates (1.7 miles)
• Dr Jeetender S. Matharu, MD (2.3 miles)
• The Radiology Center Of Michigan (2.5 miles)
• Clarkston Plastic Surgery (2.5 miles)
• Coleman, Stephanie Mclaren Oakland Waterford Medical Associates (2.8 miles)
• Oral & Facial Surgeons of Michigan PC (3.5 miles)

Hospitals

• Poh Clarkston Primary Care (2.5 miles)
• McLaren Oakland (7.2 miles)
• Springfield Holistic Retreat (7.6 miles)
• Huron Valley-Sinai Hospital (8.7 miles)
• Beaumont Hospitals Departments (9.4 miles)

Parks

• Pontiac Lake Mountain Bike Trail (2.8 miles)
• Dodge #4 State Park (6 miles)
• Friendship Park (6.7 miles)

Places of Worship

• St Daniel Church (3 miles)
• Maranatha Baptist Church (3.2 miles)
• Kensington Orion (8.4 miles)

Theaters

• MJR Waterford Digital Cinema 16 (3 miles)