Bortz Health Care Facilities in Warren, MI

Pros

• The staff are impressive and the environment is clean and orderly.
• The Villa has a great team.
• The nurses are kind and caring, and the facility is kept clean.
• Teresa and Candi are awesome caregivers.
• Tori is a sweet and loving caregiver who is loved by the residents.
• The staff have good energy, greet visitors warmly, and the facility is clean.
• The rehab team is friendly and caring, and the facility is very clean.
• Brittany in admissions is extremely professional.
• The staff are very pleasant and the facility is clean.
• Freddie in resident activities is a highly valued contributor to residents' quality of life.
• Lisa, an overnight nurse, ensures medications on time and Ostomy care is kept clean.
• ADON Michelle delivers exceptional orientation with amazing energy.
• Regina in HR is polite and efficient.

Cons

• The staff are very rude.
• The facility is awful; the smell is really bad.
• The food is inedible.
• They don't answer the call button; residents wait hours for help.
• It's the absolute worst place to put a loved one.
• The facility is severely understaffed.
• Clothing and blankets disappear.
• The service is inadequate; staff are inattentive and communication is terrible.
• Residents are moved between facilities without warning.

Review

Bortz Health Care Facilities in Warren is best suited for families prioritizing a clean, home-like environment with consistently warm, hands-on caregiving and a strong rehabilitation track record. The community earns its keep on daily care: residents appear well cared for, an impression reinforced by numerous accounts of kind nurses, attentive aides, and a maintenance of order and cleanliness. The rehabilitation-focused atmosphere and the sense that staff know residents by name make it a practical choice for short- or mid-term post-acute needs where recovery and daily comfort are the primary aims.

Those considering alternatives should be aware of caveats that appear repeatedly in reviews. Families who require rock-solid staffing reliability across all shifts, consistently fresh and appealing meals, or advanced memory-care programming may want to explore other options. Several comments point to slower call-button responses, variable communication among staff, and sporadic food quality concerns. For residents with significant memory-care needs or high activity requirements, the opportunity to engage in a robust activity calendar and specialized programming may not be as fully developed here as in other facilities, making alternatives a reasonable path.

The core strengths are concrete and align with practical decision-making. The staff energy and genuine warmth come through in multiple visits, with caregivers described as kind, patient, and dedicated. Cleanliness is repeatedly highlighted, from hallways to rooms, reinforcing a livable, reassuring setting for families - and for residents who prize familiarity and routine. The rehabilitation team receives particularly strong praise: designated therapists, nurses, and coordinators are cited as motivated, encouraging, and effective in helping residents regain strength, with nods to specific individuals who go above and beyond. Those elements tend to offset many operational rough edges by delivering reliable progress and a sense of momentum in recovery.

Leadership and administrative responsiveness show up in several reviews as a meaningful differentiator. Positive notes about orientation sessions, admissions staff, and ongoing coordination reflect a facility that can mobilize resources quickly when problems arise. When the rehab and nursing teams collaborate well, as several families report, the results are tangible: quicker participation in therapy, clearer explanations of progress, and a more seamless transition back home. In short, the facility's strongest suit - competent rehab leadership and a compassionate bedside team - tends to lubricate the wheels when other parts of the operation are not perfectly aligned.

What dents the overall experience are concrete, repeatable drawbacks. Food quality and timing emerge as the most persistent concerns, with some residents receiving meals later than breakfast norms and others lamenting bland or unappealing options. Staffing rhythm and responsiveness also surface as potential risks: delays in responding to call buttons, inconsistent on-floor coverage, and occasional reports of rough communication can erode confidence, especially for families juggling multiple responsibilities. Maintenance and safety notes - such as loose fixtures, uneven lighting, or equipment issues - appear in some reviews and can affect day-to-day comfort and peace of mind if not addressed. These elements are not universal, but they are significant enough to influence a decision when comparable facilities offer stronger performance in these areas.

The bottom-line guidance is practical and action-oriented. This community makes strong sense for families who value a clean, orderly setting, a warm, engaged caregiving staff, and a robust rehab program that yields tangible progress. For those whose priority list includes reliably excellent meals, consistently prompt assistance, and vibrant, well-resourced memory-care programming, exploring alternatives is prudent. Prospective families should visit during different shifts, request to observe call-button availability and response times, and interview both the rehab team and the administrator about staffing levels and meal scheduling. Ask for recent quality metrics, review menus, and request a tour of memory-care activities to gauge how well the facility supports cognitive residents. In the end, Bortz Health Care Facilities offers practical, dependable care for recovery-focused families, with the clear caveat that it requires attentive management of staffing, food service, and day-to-day operations to truly minimize the risk of service gaps.

Warren, Michigan, is a bustling suburban community with a variety of amenities to offer senior residents. With multiple pharmacies such as CVS and Walgreens nearby, accessing necessary medications and healthcare supplies is convenient. There are also several reputable hospitals in close proximity, including St John Macomb-Oakland Hospital Warren Emergency Care and Henry Ford Medical Center, ensuring quality medical care is easily accessible. In terms of dining options, Dan's Diner offers a casual spot for meals while National Coney Island provides classic American fare. For those looking for entertainment, AMC Star John R 15 and Emagine Royal Oak offer movie showings just a short drive away. Additionally, there are several parks like Center Line Memorial Park and McKinley Park where seniors can enjoy outdoor activities and leisurely walks. Overall, Warren provides a comfortable and convenient location with essential services readily available for seniors looking to reside in the area.

Restaurants

• Dan's Diner (0.1 miles)
• Alibi Bar (1.6 miles)
• McDonald's (3.1 miles)
• National Coney Island (3.5 miles)
• McDonald's (3.9 miles)
• Hibachi Buffet (4.6 miles)
• Gilbert's Lodge (4.9 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• CVS Pharmacy (3.2 miles)
• CVS Pharmacy (3.7 miles)
• Walgreens (4.3 miles)
• Walgreens (4.4 miles)
• Walgreens (4.9 miles)
• Walgreens (4.9 miles)

Parks

• Center Line Memorial Park (1.5 miles)
• McKinley Park (4 miles)
• Scout Park (4.8 miles)
• Lac St Claire Park (6.2 miles)
• Harding Park (6.3 miles)
• Palmer Park (6.9 miles)

Hospitals

• St John Macomb-Oakland Hospital Warren Emergency Care (2 miles)
• St John Macomb Hospital (2 miles)
• Select Specialty Hospital (6.1 miles)
• St John Hospital & Medical Center (6.1 miles)
• Park Geriatric Village (7.1 miles)
• Henry Ford Medical Center (7.6 miles)

Cafes

• Starbucks (3 miles)
• Biggby Coffee (4.9 miles)
• Tim Hortons (5.6 miles)
• Panera Bread (6 miles)
• Starbucks (7.2 miles)
• Ferndale Project (7.3 miles)

Physicians

• Henry Ford Macomb Family Medicine & Gynecology (3.3 miles)
• Beaumont East Area Family Physicians (5.7 miles)
• Pointes Allergy And As (6.2 miles)
• Metro Medical Practice (6.6 miles)
• Sterling Physicians (6.9 miles)

Places of Worship

• St Joan Of Arc Church (5.4 miles)
• Grosse Pointe United Methodist Church (7.3 miles)

Theaters

• AMC Star John R 15 (6.6 miles)
• Emagine Royal Oak (7.1 miles)