Brightstar Care Home Care Troy

Pros

• BrightStar Care is consistently praised for kind, compassionate, and warm in-home care that reassures families.
• Caregivers such as Cymone and Martina are noted for excellent care, compassion, and dedication.
• Twana is described as an amazing support who treats the family like family, with responsive communication from Alex and the team.
• Asia is highlighted by a nurse for competence, attitude, professional presentation, assessment skills, and compassion.
• BrightStar Care is described as quickly arranging care in emergencies and matching families with great caregivers.
• The Troy/Royal Oak office staff are praised for quick responses, Pleasant interactions, knowledgeable and compassionate care.
• Dee and Chanelle are recognized for expert, loyal, patient, and kind care that keeps families informed.
• Bariaa is described as patient and knowledgeable, guiding the patient through infusions with confidence.
• Mary and Christine are described as wonderful, attentive caregivers who are great companions and understand their loved one's needs.

Cons

• One reviewer warned not to trust BrightStar to care for loved ones.
• Another reviewer claimed BrightStar's claimed stringent screening and employment practices were not the case.
• The first evening BrightStar's aide cared for the parents, she stole money and a credit card from the mother's purse.
• The supervisor, Alex, stopped communicating and did not reimburse the stolen funds.
• BrightStar may have a bright website, but the reality is grim, and they should not be trusted.
• Attendance was sporadic, with staff described as lazy and often disappearing for 30?45 minutes at the Senior Living Center.
• It was time to look for a new service due to ongoing issues.
• The scheduling was described as the worst, sometimes leaving clients with five days of no care (0 out of 5).
• The care was described as very unprofessional.

Review

BrightStar Care appears in these accounts as a consistently caring, compassionate presence during some of life's most difficult moments. Families describe the agency as a source of warmth and steadiness for loved ones in their final days, especially when hospice care is involved. Time and again, the caregivers are praised for their kindness, patience, and genuine willingness to go the extra mile. The overarching message from many of these reviews is that BrightStar Care not only provides practical assistance but also offers emotional support that gives families respite and peace of mind. In several stories, when the need arose unexpectedly or escalated quickly, BrightStar stepped up - sending additional caregivers the same day and ensuring that the care plan stayed on track even in the face of urgent circumstances.

Several strong endorsements center on individual caregivers who made a meaningful difference. Cymone and Martina are singled out for their excellent care, compassion, and dedication, with the reviewers noting that they treat clients as if they were their own family. Their presence is described as reliable, attentive, and deeply invested in the well-being of those they serve. The family members express sincere gratitude for the sense of trust and comfort these caregivers bring, often highlighting how those relationships helped families feel at ease during very trying times. In another case, Twana is lauded for outstanding communication and for delivering personalized, friendly care with genuine empathy. The family emphasizes that Twana treats their loved one like family and that Alex and the rest of the team are consistently responsive, which further reinforces the feeling of reliable, holistic support.

The role of leadership and organizational responsiveness is a clear throughline as well. Alex, the supervisor for the Troy/Royal Oak operation, is repeatedly praised for quick, clear communication and for ensuring that care needs are addressed promptly. Reviewers describe the office staff as pleasant, knowledgeable, and deeply committed to putting the client's care first. The sense that the agency's leadership is engaged and that decisions are made with the patient and family in mind adds a layer of confidence for families who may be navigating unfamiliar medical situations from a distance. The ability to have honest, straightforward answers during difficult times is highlighted as a critical factor in feeling that a loved one is in good hands.

Some testimonials emphasize the emotional relief that BrightStar provides to caregivers who are navigating complex schedules or end-of-life care. One reviewer notes that the agency's services allowed their mother to receive 24/7 care when both parents' health declined, and they were impressed with how attentive and attentive the team remained throughout a prolonged period of illness. This family highlights two providers in particular - Dee and Chanelle - who demonstrated expert, loyal, patient, and kind care, earning the respect and gratitude of the entire family. In other stories, BrightStar staff are described as going above and beyond - staying late when needed, arriving on time, and maintaining open communication to keep siblings informed. The sense of partnership between BrightStar and families is repeatedly framed as a collaborative effort aimed at maintaining comfort, dignity, and continuity of care for aging loved ones.

There are, however, undeniable red flags raised in at least a couple of reviews. One account recounts a troubling incident where the first evening BrightStar's aide allegedly stole money and a credit card from a mother's purse. The reviewer felt betrayed, as the agency's assurances and ongoing communication did not translate into a satisfactory resolution, and they express lasting distrust that has affected the broader family. Another review describes inconsistent and sporadic attendance, with caregivers calling out or not arriving as scheduled, which left a family feeling frustrated and ready to seek alternatives. A plainspoken condemnation - "Do not trust this company to care for your loved ones!" and "Very unprofessional!!!" - serves as a stark counterpoint to the many glowing testimonials. Taken together, these experiences underscore an important truth: the quality of care is highly dependent on reliable staffing, thorough screening, and consistent communication, and when those elements fail, trust is deeply eroded.

Despite the mixed experiences, there is a long list of caregivers who are celebrated for their professionalism and heart. Mary, Christine, and Jinan are described as wonderful, attentive companions for a 94-year-old mother, with Mary and Christine earning praise for finding practical ways to help and for forming a warm, caring rapport that the mother herself acknowledges. Bariaa, a nurse who supported an infusion at home, is commended for her patience and expertise, helping a patient learn to administer a weekly infusion and empowering them to take over the process confidently. In another example, Andrea Dover and Terri J. are credited with providing excellent care for a grandfather during a long illness, making life easier for the entire family and earning heartfelt thanks from those who witnessed their kindness and professionalism. A similar sentiment comes from the Kochajda Family, who appreciated Andrea and Terri - a reminder that some BrightStar caregivers become trusted extended members of a family during times of need.

Several accounts speak to BrightStar's role as a steady, empathetic presence that can transform a difficult caregiving situation into one where families feel supported and heard. The stories of 24/7 care for multiple loved ones, the relocation support during transitions, and the sense of belonging families describe when BrightStar staff become part of their daily routine all contribute to a common thread: compassionate, individualized care paired with reliable communication. When the right combination of staff, supervision, and timely responses comes together, BrightStar Care is described as delivering a higher standard of care that can ease the burden on families navigating serious health challenges.

In sum, the collective picture is one of BrightStar Care as a trusted provider that many families rely on for compassionate, professional in-home care. The standout positives include compassionate caregivers who form meaningful bonds with clients, staff who communicate clearly and respond quickly to changes, and leadership that strives to keep families informed and reassured. At the same time, there are cautionary lessons about the critical importance of stringent screening, consistent scheduling, and reliable accountability. When those elements align, BrightStar is remembered as a rare ally during some of life's most trying moments - providing not only practical support but also a human touch that helps families take a breath, rest, and keep caring for one another.

This part of Troy, Michigan offers a diverse range of amenities that cater to individuals of all ages, including seniors. With a variety of restaurants such as Mon Jin Lau and Fogo de Chão Brazilian Steakhouse nearby, residents can enjoy delicious dining options within close proximity. In terms of healthcare, there are several pharmacies and physicians' offices in the area, providing convenient access to medical services. Places of worship like Big Beaver United Methodist Church offer spiritual fulfillment for those seeking a community connection. Additionally, the abundance of parks such as Clawson Park and Firefighters Park provide opportunities for outdoor recreation and relaxation. With cafes like Starbucks located within a short distance, seniors can also enjoy a social atmosphere while sipping coffee or tea. Overall, this part of Troy presents a well-rounded environment for senior living with various amenities to support overall well-being and quality of life.

Restaurants

• Mon Jin Lau (0.7 miles)
• Pita Way - Troy (1 miles)
• Fogo de Chão Brazilian Steakhouse (1.5 miles)
• Twin Peaks (1.8 miles)
• Yard House (2.2 miles)
• The Hideout (2.7 miles)
• Ishtar Restaurant (2.7 miles)

Pharmacies

• Walgreens (0.8 miles)
• Rite Aid (1.5 miles)
• Value Center Marketplace (1.9 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (2.8 miles)
• Rite Aid (3.2 miles)

Places of Worship

• Big Beaver United Methodist Church (1.3 miles)
• Church Of The Holy Redeemer (5.8 miles)
• St Hugo of the Hills Church (6.8 miles)

Theaters

• MJR Troy Grand Digital Cinema 16 (1.4 miles)
• AMC Star John R 15 (2.1 miles)
• Emagine Royal Oak (4.9 miles)
• AMC Forum 3 (5.4 miles)
• Emagine Rochester Hills (5.7 miles)

Physicians

• Sterling Physicians (1.8 miles)
• Metro Medical Practice (1.8 miles)
• Troy Orthopedics Associates (2.2 miles)
• Troy Medical Center (2.3 miles)
• Royal Oak Pediatrics PC (5.3 miles)
• Beverly Hills Orthopedists (5.4 miles)
• Be Well Medical Center (5.6 miles)

Parks

• Clawson Park (1.9 miles)
• Starr Jaycee Park (3.4 miles)
• Firefighters Park (4.5 miles)
• Shain Park (4.9 miles)
• Avondale Park (5.9 miles)
• Harding Park (6.1 miles)
• Dodge Park (6.2 miles)

Cafes

• Starbucks (2.4 miles)
• Panera Bread (3.4 miles)
• Starbucks (4.3 miles)
• Starbucks Reserve (4.7 miles)
• Starbucks (5.1 miles)
• Starbucks (5.3 miles)
• Starbucks (5.3 miles)