ExpertCare Management Services is a senior community in Troy, MI.
Information last verified:
210 Town Center Drive, Troy, MI 48084
To contact a resident: (866) 812-8896
For more information about senior living options: (866) 208-4318
Many reviewers describe the staff as kind and caring.
Multiple reviews highlight friendly, personable staff and a compassionate approach. A number of caregivers and program supervisors also describe training, thoroughness, and support that helps clients get taken care of. Several family members mention feeling comfortable with the atmosphere and communication, especially once the right people are involved.
Some reviewers say the service can be hard to rely on consistently.
A recurring concern in the reviews is delays, gaps in coverage, and problems following through on commitments. Several families describe bait-and-switch experiences, caregivers not showing up, or the company taking too long to get services started or restarted. Others mention rushed calls, limited responsiveness, and difficulty getting answers when issues come up.
Reviewers report that getting the right caregiver can take time.
Some reviews credit the organization with matching caregivers to clients, including experiences where families eventually found someone who fit. Other reviewers describe mismatches from the start, including caregivers who could not meet requested hours. A few also describe long periods searching for staff and needing to push repeatedly for solutions, even after concerns were raised.
Reviews frequently discuss in-home care, with mixed results.
Several reviews reference in-home care for children and families, describing day-to-day support that can work well when coverage is in place. At the same time, multiple reviewers describe major problems connected to in-home supervision and service continuity. Some also point to difficulty restarting services after interruptions, which affected their ability to get help when they needed it.
A couple of reviewers raise serious safety concerns.
Two reviews specifically describe unsafe situations under supervision, including concerns about what was happening when care staff were present. One reviewer also expresses deep mistrust after describing neglect-related experiences, including medication handling concerns and lack of face-to-face attention. These comments stand out as the most urgent negative themes in the feedback.
Some reviews describe employment and payroll problems.
Two negative reviews focus on employment experiences, including being rushed off a phone call, limited information, and confusion about training and eligibility. Another highlights payroll issues repeating over time and frustration with how paperwork and pay-related problems were handled, despite complaints.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
This area of Troy, Michigan offers a variety of amenities that may be appealing to seniors looking for a vibrant and convenient location. With a mix of fine dining options such as Fogo de Chão Brazilian Steakhouse and Pita Way, as well as familiar chains like McDonald's and Starbucks, residents have plenty of choices for dining out. Nearby medical facilities like Troy Medical Center and Troy Orthopedics Associates provide access to quality healthcare services. For entertainment, there are several theaters within a short drive, including the MJR Troy Grand Digital Cinema 16 and AMC Star John R 15. Additionally, there are parks like Clawson Park and Firefighters Park for leisurely walks or outdoor activities. Places of worship such as Big Beaver United Methodist Church and St Hugo of the Hills Church offer spiritual support for those interested in maintaining their faith practices. Overall, this neighborhood in Troy is a well-rounded community with diverse offerings for senior living.
ExpertCare Management Services is located at 210 Town Center Drive, Troy, MI 48084 in Oakland County, Michigan
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