ExpertCare Management Services is a senior community in Troy, MI.
Information last verified:
ExpertCare Management Services in Troy, MI
Save
210 Town Center Drive, Troy, MI 48084
To contact a resident: (866) 812-8896
For more information about senior living options: (866) 208-4318
Many reviewers describe the staff as kind and caring.
Multiple reviews highlight friendly, personable staff and a compassionate approach. A number of caregivers and program supervisors also describe training, thoroughness, and support that helps clients get taken care of. Several family members mention feeling comfortable with the atmosphere and communication, especially once the right people are involved.
Some reviewers say the service can be hard to rely on consistently.
A recurring concern in the reviews is delays, gaps in coverage, and problems following through on commitments. Several families describe bait-and-switch experiences, caregivers not showing up, or the company taking too long to get services started or restarted. Others mention rushed calls, limited responsiveness, and difficulty getting answers when issues come up.
Reviewers report that getting the right caregiver can take time.
Some reviews credit the organization with matching caregivers to clients, including experiences where families eventually found someone who fit. Other reviewers describe mismatches from the start, including caregivers who could not meet requested hours. A few also describe long periods searching for staff and needing to push repeatedly for solutions, even after concerns were raised.
Reviews frequently discuss in-home care, with mixed results.
Several reviews reference in-home care for children and families, describing day-to-day support that can work well when coverage is in place. At the same time, multiple reviewers describe major problems connected to in-home supervision and service continuity. Some also point to difficulty restarting services after interruptions, which affected their ability to get help when they needed it.
A couple of reviewers raise serious safety concerns.
Two reviews specifically describe unsafe situations under supervision, including concerns about what was happening when care staff were present. One reviewer also expresses deep mistrust after describing neglect-related experiences, including medication handling concerns and lack of face-to-face attention. These comments stand out as the most urgent negative themes in the feedback.
Some reviews describe employment and payroll problems.
Two negative reviews focus on employment experiences, including being rushed off a phone call, limited information, and confusion about training and eligibility. Another highlights payroll issues repeating over time and frustration with how paperwork and pay-related problems were handled, despite complaints.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
This area of Troy, Michigan offers a variety of amenities that may be appealing to seniors looking for a vibrant and convenient location. With a mix of fine dining options such as Fogo de Chão Brazilian Steakhouse and Pita Way, as well as familiar chains like McDonald's and Starbucks, residents have plenty of choices for dining out. Nearby medical facilities like Troy Medical Center and Troy Orthopedics Associates provide access to quality healthcare services. For entertainment, there are several theaters within a short drive, including the MJR Troy Grand Digital Cinema 16 and AMC Star John R 15. Additionally, there are parks like Clawson Park and Firefighters Park for leisurely walks or outdoor activities. Places of worship such as Big Beaver United Methodist Church and St Hugo of the Hills Church offer spiritual support for those interested in maintaining their faith practices. Overall, this neighborhood in Troy is a well-rounded community with diverse offerings for senior living.
ExpertCare Management Services is located at 210 Town Center Drive, Troy, MI 48084 in Oakland County, Michigan
Anthology Of Troy
Troy, MI
Beautiful, well-equipped community with engaging activities and solid therapy services.
A New Well, Inc - Troy
Troy, MI
Strong nearby access to healthcare and amenities (pharmacies, physicians, restaurants, parks, theaters).
Lange CLF
Troy, MI
Comprehensive assisted living with meals, housekeeping, medication management, care support, and transportation coordination.
HomeWell Care Services - Troy, MI
Troy, MI
Strong caregiver-personality matching with attentive follow-through.
Leetonia Group Home
Troy, MI
Small, intimate setting with comprehensive care and on-site amenities.
Vanderpool AFC
Troy, MI
Warm, family-like atmosphere with an on-site caring couple and a large fenced backyard.
920 On The Park
Troy, MI
Affordable value with engaging activities in a well-maintained setting.
Oakmont Sterling
Sterling Heights, MI
Homey, well-maintained environment with friendly staff, engaging activities, and good value for the price.
Pomeroy Assisted Living - Rochester
Rochester Hills, MI
Compassionate staff and a clean, up-to-date memory-care focused community with engaging activities.
Understanding the Nuances of Palliative Care and Hospice: A Comprehensive Exploration
Palliative care focuses on alleviating distress at any stage of a serious illness and can accompany curative treatments, while hospice care is for those nearing the end of life with a prognosis of six months or less, emphasizing comfort over curative measures. Both prioritize holistic care for patients and families but differ in timing, goals, and scope.
Fecal Incontinence in Older Adults: A Comprehensive Guide
Fecal incontinence, prevalent among older adults, arises from factors like weakened pelvic muscles and nerve damage, significantly affecting well-being and social interactions. Diagnosis involves clinical evaluation and tests to inform tailored treatments, while caregivers and preventive measures can aid in managing the condition effectively.
Recognizing the Journey: Understanding and Navigating Anticipatory Grief
Anticipatory grief is an emotional response to the impending loss of a loved one, characterized by complex emotions such as sadness and anger, and involves navigating stages similar to those identified by Kübler-Ross. Coping strategies are vital for managing this process, emphasizing compassionate communication, self-care, and support groups while recognizing the cultural influences on grieving.
