HomeWell Care Services - Troy, MI in Troy, MI

Pros

• HomeWell is described as a wonderful company that genuinely cares for clients and their families.
• Jolynn Randazzo is recognized as amazing to work with, prompt in answering questions, and guiding clients to the right homecare solutions.
• The staff are professional, compassionate, and dedicated to delivering high-quality care.
• The owner, Mike (Michael), is praised for being attentive, compassionate, and personally involved in ensuring loved ones receive good care.
• Caregivers are noted for being attentive, thorough, and going above and beyond to meet clients' needs.
• HomeWell treats clients like family and provides a personal, client-centered approach.
• The agency is praised for effective caregiver matching and strong communication.

Cons

• They advise others not to apply for a job there.
• They describe a very difficult start with canceled visits, no-shows, and poor communication.
• They claim there were misrepresentations about what services could be provided.
• They report that some aides were lazy, did less than the minimum, and slept on the couch all day.
• They would never use HomeWell again, citing unqualified, overpaid workers and a lack of training.
• They call the agency a sad agency and say they would not recommend it.

Review

HomeWell Care Services in Troy is best suited for families who want their loved ones to remain at home with genuinely personal, caregiver-led support. This agency excels when daily living assistance, reliable companionship, and careful coordination with medical or nursing tasks are priorities. It works particularly well for seniors who value a home-like, family-oriented approach, where staff strive to match personalities to homes and routines, and where a hands-on owner and care managers take an active role in crafting a tailored care plan. For relatives needing help with activities of daily living, occasional bathing, meal prep, transportation assistance, and light medical oversight, HomeWell Troy presents a compelling, purpose-built solution.

That said, some families should consider alternatives before committing. If the top requirement is ironclad consistency - every caregiver arriving on time, every planned visit occurring without cancellations - or if 24/7 supervision is nonnegotiable, a different model may be safer. Similarly, households seeking a facility-based environment with around-the-clock clinical oversight may prefer an assisted living community over in-home services. Other options to compare include larger home-health agencies with more standardized scheduling guarantees, or smaller outfits with a longer track record of fixed staffing, to minimize the risk of unexpected gaps in coverage.

The strongest pros at HomeWell Troy circle around care culture and personal attention. Caregivers are described as compassionate, attentive, and genuinely invested in the client's well-being, with multiple accounts highlighting how staff go "above and beyond" to ensure comfort and safety. The owner's direct involvement stands out as a differentiator, delivering reassurance to families during vulnerable moments. The agency's emphasis on matching caregiver personalities to clients' needs helps reduce friction and friction-related stress, while the intake and care-management process is praised for thoroughness, sensitivity, and the ability to navigate insurance billing and service complexities. These strengths collectively offset many operational bumps by building trust and demonstrable reliability through consistent, individualized attention.

Another recurring strength is practical, on-the-ground reliability in routine tasks. Families note success with ADL assistance, meal preparation, light housekeeping, and punctual, thoughtful care that respects routines and preferences. The ability to coordinate with medical needs - such as assistive feeding or complex caregiving scenarios - and the staff's emphasis on communication produce tangible value when navigating transitions from hospital to home or adjusting to new health realities. The ethos of treating clients like family translates into flexibility and responsiveness; callers often cite the "team approach" and office staff who maintain a helpful, accessible presence as a core reason to stay with HomeWell.

Yet, the reviews do reveal notable inconsistencies that deserve close attention. A subset of clients reports delays in beginning services, missed visits, or late arrivals, and some care managers are described as less responsive in real-time crises. There are also accounts of miscommunications around scope of services or expectations, and a few families ultimately cut ties due to perceived unreliability. These experiences underscore a fundamental truth: the in-home care model hinges on steady scheduling and clear, proactive communication. When those elements falter, even the strongest care philosophy cannot fully compensate for gaps in frontline execution.

For families moving forward, the practical path is clear: engage proactively, insist on written plans, and establish explicit contingencies. Begin with a comprehensive in-home assessment led by the care team, and request a formal care plan with detailed visit times, backup caregivers, and a clear escalation protocol. Demand consistent communication channels - weekly updates or a designated point person - and confirm the process for addressing schedule disruptions. If possible, pair this with a short trial period to verify punctuality and caregiver compatibility before expanding services. With the right setup, HomeWell Troy delivers a compassionate, capable, home-centered care program that can meaningfully ease the burden on families balancing safety, independence, and peace of mind.

Located in Troy, Michigan, this area offers a variety of amenities and services that cater to senior living. With numerous restaurants nearby such as Fogo de Chão Brazilian Steakhouse and Yard House, seniors can enjoy diverse dining options. Additionally, there are several reputable physicians' offices including Troy Orthopedics Associates and Troy Medical Center for easy access to medical care. For leisure activities, residents can visit the MJR Troy Grand Digital Cinema 16 or explore nearby parks like Clawson Park and Starr Jaycee Park. The presence of pharmacies like Rite Aid and Walgreens ensures convenience in medication management. Places of worship such as Big Beaver United Methodist Church and St Hugo of the Hills Church offer spiritual fulfillment within the community. Overall, this part of Troy provides a well-rounded environment for seniors seeking a comfortable and vibrant lifestyle.

Restaurants

• Fogo de Chão Brazilian Steakhouse (0.3 miles)
• Yard House (0.6 miles)
• Pita Way - Troy (0.8 miles)
• The Hideout (1.7 miles)
• Mon Jin Lau (1.8 miles)
• McDonald's (2.2 miles)
• Twin Peaks (2.5 miles)

Physicians

• Troy Orthopedics Associates (0.5 miles)
• Troy Medical Center (0.6 miles)
• Metro Medical Practice (3.4 miles)
• Sterling Physicians (3.4 miles)
• Beverly Hills Orthopedists (3.9 miles)
• Be Well Medical Center (4.8 miles)
• Royal Oak Pediatrics PC (4.9 miles)

Cafes

• Starbucks (0.9 miles)
• Panera Bread (1.8 miles)
• Starbucks Reserve (3.1 miles)
• Starbucks (3.2 miles)
• Starbucks (4.7 miles)
• Starbucks (4.8 miles)
• Antonio's Cafe & Grill (5.4 miles)

Theaters

• MJR Troy Grand Digital Cinema 16 (0.9 miles)
• AMC Star John R 15 (2.9 miles)
• Emagine Royal Oak (4.7 miles)
• Emagine Rochester Hills (6 miles)
• AMC Forum 3 (6.6 miles)

Parks

• Clawson Park (1.1 miles)
• Starr Jaycee Park (2.8 miles)
• Shain Park (3.2 miles)
• Firefighters Park (3.7 miles)
• Avondale Park (5.3 miles)
• Harding Park (6.1 miles)
• Riverside Park (6.3 miles)

Pharmacies

• Rite Aid (1.7 miles)
• Meijer Pharmacy (1.9 miles)
• Value Center Marketplace (2.3 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.4 miles)
• Rite Aid (2.8 miles)
• Walgreens (2.9 miles)

Places of Worship

• Big Beaver United Methodist Church (2.6 miles)
• St Hugo of the Hills Church (5.3 miles)
• Church Of The Holy Redeemer (5.4 miles)