Balanced Home Care in Troy, MI

Pros

• The Balanced team took very good care of mom while she was in their care.
• The supervisor was very responsive, answering calls from family members.
• The employees at Balanced Care are caring and responsive.
• One of the most amazing aspects of Balanced Home Care is the hands-on approach taken by its owners. These guys provide exceptional service and make sure loved ones are taken care of.
• They are the best at what they do and love doing it.
• Very well managed company!
• Excellent and amazing nursing staff!

Cons

• The Balanced Home Care management is unprofessional and horrible; they lie and rarely answer the phone.
• They hire anyone, the pay isn't worth the workload, and employees are fired without legitimate reasons.
• The company is chronically short-staffed and poorly organized, leading to neglect and unmet resident needs.
• There is a persistent lack of communication; emails and calls go unanswered, and families must intervene in person.
• They nickel and dime for services and charge holiday premiums, even when care isn't provided as promised.
• Staff can be rude and unprofessional; night crew don't consistently change patients on time and many workers seem distracted by their phones.
• Medication management is flawed; residents sometimes receive the wrong meds, miss doses, or aren't properly monitored.
• The company has been described as unethical and greedy, with reports of turnover and poor treatment of staff and residents.

Review

Balanced Home Care in Troy is best suited for families seeking a genuinely hands-on, caregiver-first approach to in-home or community-based support, with a strong emphasis on personal connection and responsive supervision. The model works best when a dedicated supervisor, often the site lead or owner, can be counted on to coordinate with hospice partners, fill in shifts, and maintain open lines of communication with families. It tends to shine for residents who respond well to a steady, loved-one-like caregiving presence, and for those who need reliable medication reminders, daily living support, and flexible care plans that adapt quickly to changing health needs.

That said, there are clear reasons some families should consider alternatives. A substantial portion of reviews flags instability in staffing, turnover, and inconsistent day-to-day coverage. Reports of miscommunications, unanswered calls, and staff being distracted or occupied with personal devices point to a management cadence that can feel reactive rather than proactive. Billing concerns, holiday surcharges, and occasional price escalations further complicate the decision, especially for families on fixed incomes or tight budgets. For households prioritizing unwavering staffing consistency, transparent pricing, and tightly controlled service delivery, a different provider or a facility with more centralized, long-tenured teams may be a better fit.

The strongest pro-to-con offset comes from the genuine warmth and dedication demonstrated by caregivers who routinely go beyond basic duties. Families consistently praise patient, attentive aides, the availability of 24/7 coverage, and supervisors who actively address questions and resolve issues. The capacity to coordinate with hospice and manage medications in real time is a meaningful advantage, particularly for residents with complex medical regimens or memory challenges. When the owners or senior supervisors step in, the care can feel deeply personal - often described as a sense of "adopted grandchildren" by residents - granting families rare peace of mind during stressful periods. In the best cases, this translates into tangible improvements in daily functioning, consistent medication administration, and timely interventions that keep loved ones healthier.

However, the gravity of the cons cannot be ignored. Persistent turnover and staff variability can leave families shouldering caregiving tasks that should have been handled by professionals. Communication gaps recur in several accounts, with calls and emails going unreturned or delayed, and some families report medication mix-ups or missed meals that undermine trust. The pricing picture is mixed as well: while some appreciate the level of service, others feel nickel-and-dimed by extra charges or holiday premiums, which can erode the overall value proposition over time. Environmental concerns - such as reports of staff slacking off or the office atmosphere not reflecting the care delivered on the floor - add another layer of risk to consider when choosing this option.

To navigate these realities, practical diligence is essential. Prospective families should insist on a written care plan with a clearly identified supervisor, a staffed roster that shows who will be on each shift, and a transparent pricing schedule with itemized services and surcharges. Request a trial period, and set up regular, scheduled check-ins between the family and the supervisor to review progress, medication accuracy, and response times to call buttons. Ask for references from current residents and families, and verify onboarding protocols to minimize the impact of turnover. If a plan includes medication management, require a formal handoff process and written verification for all changes, plus access to a care coordinator who can arbitrate if issues arise.

In the end, Balanced Home Care represents a compelling choice for families who prize an earnest, responsive caregiving culture and who can tolerate some variability in staffing in exchange for highly personal attention and strong family-involved communication. It is well-suited for seniors living in or moving through a community setting where hands-on oversight and megaphone-like responsiveness from a supervisor can keep care cohesive. Where stability, predictable pricing, and uniformly reliable staffing are non-negotiable, or where a more rigid, high-volume operation may offer clearer accountability, exploring alternatives is prudent. With the right expectations and safeguards, Balanced Home Care can deliver meaningful relief and measurable quality of life improvements for many families.

This part of Troy, Michigan, offers a convenient and diverse range of services for seniors. There are several physician offices located within a short distance, ensuring easy access to medical care. The proximity of pharmacies like Rite Aid and Meijer Pharmacy also adds to the convenience. In terms of dining options, there are various restaurants such as Yard House and Pita Way - Troy nearby, offering a variety of cuisines to choose from. Additionally, coffee lovers can enjoy their favorite brew at Starbucks locations in the area. For recreational activities, there are several parks like Clawson Park and Shain Park within a few miles for outdoor enjoyment. The cultural scene is vibrant too, with theaters like MJR Troy Grand Digital Cinema 16 and AMC Star John R 15 nearby for entertainment options. Lastly, places of worship like Big Beaver United Methodist Church and St Hugo of the Hills Church provide spiritual fulfillment for those seeking community involvement. Overall, this part of Troy offers a well-rounded living environment for seniors with easy access to essential services and amenities.

Physicians

• Troy Medical Center (0.3 miles)
• Troy Orthopedics Associates (0.3 miles)
• Beverly Hills Orthopedists (3.1 miles)
• Metro Medical Practice (4.3 miles)
• Sterling Physicians (4.3 miles)
• Be Well Medical Center (4.7 miles)
• Royal Oak Pediatrics PC (4.9 miles)

Restaurants

• Yard House (0.5 miles)
• Fogo de Chão Brazilian Steakhouse (1.1 miles)
• Pita Way - Troy (1.6 miles)
• The Hideout (1.7 miles)
• McDonald's (1.8 miles)
• Hunter House Hamburgers (2.1 miles)
• Mt. Chalet II (2.2 miles)

Cafes

• Starbucks (0.6 miles)
• Panera Bread (1.1 miles)
• Starbucks Reserve (2.2 miles)
• Starbucks (2.9 miles)
• Starbucks (4.1 miles)
• Starbucks (5 miles)
• Antonio's Cafe & Grill (5.4 miles)

Pharmacies

• Rite Aid (1 miles)
• Meijer Pharmacy (1.4 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (2.8 miles)

Parks

• Clawson Park (1.5 miles)
• Shain Park (2.4 miles)
• Starr Jaycee Park (2.8 miles)
• Firefighters Park (3.6 miles)
• Avondale Park (5.1 miles)
• Riverside Park (6 miles)
• River Woods Park (6.2 miles)

Theaters

• MJR Troy Grand Digital Cinema 16 (1.6 miles)
• AMC Star John R 15 (3.6 miles)
• Emagine Royal Oak (4.8 miles)
• Emagine Rochester Hills (6.3 miles)

Places of Worship

• Big Beaver United Methodist Church (3.4 miles)
• St Hugo of the Hills Church (4.6 miles)
• Church Of The Holy Redeemer (5.4 miles)