Balanced Home Care

Pros

• They appreciate the caring and attentive nature of the staff at Balanced Home Care, noting that the caregivers provide exceptional service and build meaningful relationships with their loved ones.
• The responsiveness and professionalism of the customer service team are highly commended, making communication seamless for families seeking assistance.
• Families feel a significant relief from stress knowing that their loved ones are receiving reliable and quality care, which positively impacts their overall wellbeing.
• The management is recognized for being well-organized and hands-on, ensuring that both clients and staff are supported effectively.
• Balanced Home Care is praised for its flexibility in adapting services to meet the changing health needs of residents, providing peace of mind to families during difficult times.

Cons

• The company often fails to respond to calls and emails, leaving clients feeling neglected and unheard.
• Firefighters had to be called multiple times due to the staff's lack of response to urgent situations.
• Management from the main office is perceived as rude and unprofessional, interfering without understanding the situation.
• There are concerns about unreliable service and inadequate staffing leading to neglectful care.
• A specific incident highlighted the distress caused by poor communication and support from the care team, resulting in prolonged waiting times for assistance.

Review

Balanced Home Care has garnered a mix of experiences and sentiments from its clients, revealing a complex picture of the company's services in the caregiving landscape. The testimonials illustrate both commendable support and glaring issues faced by some families relying on home care. Many clients have praised the caring and attentive nature of the staff, while others brought attention to significant gaps in communication and service delivery.

On one hand, numerous families expressed their gratitude for the exceptional level of care provided by Balanced Home Care. For example, clients have noted that caregivers went above and beyond their daily responsibilities, showcasing remarkable patience and understanding towards their loved ones. One reviewer emphasized how their mother developed a close relationship with her caregivers, even referring to them as “adopted grandchildren.” This kind of connection highlights the positive impact that compassionate caregiving can have on seniors who may feel isolated or resistant to receiving help.

The reviews also mention the responsiveness of several team members at Balanced Home Care’s different locations, especially when it comes to handling billing inquiries or adjusting service contracts. Families reported that they felt heard and reassured whenever they reached out with concerns regarding their loved ones’ care plans. These supporting anecdotes mark an essential aspect of home care services: consistency and reliability in client relationships are crucial for maintaining peace of mind among families navigating difficult times.

However, not all feedback was glowing; certain clients voiced significant frustrations related to communication breakdowns within the organization. Instances were recounted where individuals struggled with broken promises concerning response times during emergencies, leading to situations where fire responders had to be called for assistance repeatedly. In particular, one family described hours spent waiting for help after an unanswered pendant alert had left them feeling anxious about their loved one's safety and well-being.

Additionally, criticisms were directed toward management practices at various Balanced Home Care sites. Some reviewers expressed concerns about a disconnect between on-the-ground staffers and those in leadership roles at corporate offices—most notably registered nurses (RNs) who seemed intrusive yet uninformed about specific situations involving caregivers or residents. These negative experiences could contribute to job dissatisfaction among employees while hampering quality control across locations.

Despite these critiques, overarching themes emerge from many testimonials expressing relief and gratitude for the eventual consistency in care once established relationships formed between caregivers and recipients. Clients reiterated how vital it is for family members to feel supported throughout this journey—showing appreciation not only for improved health outcomes but also highlighting the emotional solace gained from knowing professionals genuinely care about those they serve.

In conclusion, Balanced Home Care presents a multifaceted picture through client narratives ranging from heartfelt endorsements celebrating dedicated employees to pointed critiques urging improvements in organizational structure and responsiveness. As potential clients evaluate home care options for their loved ones, these insights can offer valuable perspectives about what aspects contribute positively or negatively toward achieving quality support within such critical caregiving environments. Establishing robust lines of communication alongside fostering meaningful connections with both caregivers and families will be key factors determining future success for Balanced Home Care as they navigate challenges within this essential sector.

This part of Troy, Michigan, offers a convenient and diverse range of services for seniors. There are several physician offices located within a short distance, ensuring easy access to medical care. The proximity of pharmacies like Rite Aid and Meijer Pharmacy also adds to the convenience. In terms of dining options, there are various restaurants such as Yard House and Pita Way - Troy nearby, offering a variety of cuisines to choose from. Additionally, coffee lovers can enjoy their favorite brew at Starbucks locations in the area. For recreational activities, there are several parks like Clawson Park and Shain Park within a few miles for outdoor enjoyment. The cultural scene is vibrant too, with theaters like MJR Troy Grand Digital Cinema 16 and AMC Star John R 15 nearby for entertainment options. Lastly, places of worship like Big Beaver United Methodist Church and St Hugo of the Hills Church provide spiritual fulfillment for those seeking community involvement. Overall, this part of Troy offers a well-rounded living environment for seniors with easy access to essential services and amenities.

Physicians

• Troy Medical Center (0.3 miles)
• Troy Orthopedics Associates (0.3 miles)
• Beverly Hills Orthopedists (3.1 miles)
• Metro Medical Practice (4.3 miles)
• Sterling Physicians (4.3 miles)
• Be Well Medical Center (4.7 miles)
• Royal Oak Pediatrics PC (4.9 miles)

Restaurants

• Yard House (0.5 miles)
• Fogo de Chão Brazilian Steakhouse (1.1 miles)
• Pita Way - Troy (1.6 miles)
• The Hideout (1.7 miles)
• McDonald's (1.8 miles)
• Hunter House Hamburgers (2.1 miles)
• Mt. Chalet II (2.2 miles)

Cafes

• Starbucks (0.6 miles)
• Panera Bread (1.1 miles)
• Starbucks Reserve (2.2 miles)
• Starbucks (2.9 miles)
• Starbucks (4.1 miles)
• Starbucks (5 miles)
• Antonio's Cafe & Grill (5.4 miles)

Pharmacies

• Rite Aid (1 miles)
• Meijer Pharmacy (1.4 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (2.8 miles)

Parks

• Clawson Park (1.5 miles)
• Shain Park (2.4 miles)
• Starr Jaycee Park (2.8 miles)
• Firefighters Park (3.6 miles)
• Avondale Park (5.1 miles)
• Riverside Park (6 miles)
• River Woods Park (6.2 miles)

Theaters

• MJR Troy Grand Digital Cinema 16 (1.6 miles)
• AMC Star John R 15 (3.6 miles)
• Emagine Royal Oak (4.8 miles)
• Emagine Rochester Hills (6.3 miles)

Places of Worship

• Big Beaver United Methodist Church (3.4 miles)
• St Hugo of the Hills Church (4.6 miles)
• Church Of The Holy Redeemer (5.4 miles)