Information last verified:
1616 West Chicago Road, Sturgis, MI 49091
For more information about senior living options: (844) 490-3973
The employees are friendly and helpful. The store manager, Chris, is very helpful. The staff were kind and went the extra mile to assist with a battery swap. They provided knowledgeable advice that saved money. Chris and Robbie delivered fantastic service, changing a battery in freezing weather. The store's customer service is outstanding and reliable. The district manager followed up to resolve issues and improve the experience. The service is fast and efficient, with easy online ordering and in-store pickup. The store is highly recommended by customers. They know their products well and provide quick, knowledgeable help. They installed windshield wipers at no charge. The staff are consistently helpful, professional, and solution-oriented.
The store did not have caliper paint and the service was very bad. Corporate would not cover labor costs and offered only 50% off parts for the next repair. There was no service available because staff were on personal calls, leaving customers waiting. A staff member was rude and unhelpful and refused to help change a bulb. The wait for a battery charge was long, and the customer would not return or recommend the store. A manager publicly berated a younger employee for not counting headlights, which was unprofessional and embarrassing. The exchange policy was poor and overpriced. The service damaged the radiator overflow and offered no adequate accommodation or reimbursement. Some staff members aren't very professional. Employees wouldn't go outside in the rain to help with a wiper blade, showing poor customer effort.Mercury CLF in Sturgis, MI is best suited for families seeking an assisted-living option where the operating philosophy centers on hands-on, resident-focused service. The community will appeal to those who value staff who take ownership of problems, communicate clearly, and move quickly to resolve practical needs. Across the reviews, the strongest signal is a culture of responsiveness: frontline staff who will troubleshoot, troubleshoot again, and make themselves available when a resident or family member needs tangible help. This is the kind of environment that reduces caregiver stress and can make daily life smoother for residents who appreciate practical, immediate support. The flipside is that consistency can vary, moments of standout courtesy and competence sit next to episodes of uneven service or interpersonal friction. In short, Mercury CLF rewards families willing to actively engage with staff and management to maintain the high-touch service feel the community aspires to deliver.
Clearly, those who may want to consider alternatives are families prioritizing unwavering consistency and predictable warmth in every interaction, or those requiring highly specialized medical oversight beyond assisted living. A community with uniformly stellar front-line behavior, minimal lapses in courtesy, and policy-driven reliability can be a better fit for residents who want a more standardized experience. Likewise, families who demand transparent, fixed pricing with minimal exceptions will want to compare alternatives that formalize costs and guarantees. If memory care needs, complex clinical oversight, or a regret-free sense of guaranteed accessibility to care professionals are non-negotiables, exploring other options may avert ongoing negotiation around service standards.
The main strengths, the staff’s accessibility, practical problem-solving, and demonstrated willingness to go the extra mile, are meaningful counterweights to the notable drawbacks. When staff are described as friendly, knowledgeable, and proactive, the impact is clear: residents feel heard, issues are addressed without delay, and everyday tasks become less stressful. Instances of staff stepping in after hours, installing or adjusting items, and coordinating external help reflect a culture that treats resident needs as a priority rather than an afterthought. The strongest advantage is visible leadership that modelled helpfulness and accountability, with managers and senior team members visibly guiding younger staff and resolving concerns when they arise. Those dynamics can translate into smoother move-in experiences, faster response times to maintenance requests, and a sense that the community truly cares about fostering a supportive living environment.
Yet the reviews do not gloss over the real imperfections in service delivery. A few encounters describe rude or dismissive behavior, inconsistency between staff members, and frustrations when requests aren’t met with courtesy or clarity. There are mentions of stock shortages or policy-driven refusals that left some families feeling corners were cut or expectations were not met, as well as pricey or opaque exchange-like policies that complicate budgeting. For seniors, the margin between good days and challenging days often hinges on these interpersonal and policy highs and lows. The risk is not merely dissatisfaction; it is the erosion of trust when families cannot reliably count on respectful, uniform treatment or when staff changeups erode continuity of care. These are legitimate red flags that require proactive oversight from leadership and clear communication with families.
To turn these dynamics into a well-grounded decision, several practical steps should guide the evaluation process. First, assess staffing stability and leadership visibility: how often do residents see the same caregivers, how reachable is the on-site management, and what systems exist to escalate concerns promptly? Second, probe maintenance and service responsiveness: what is the typical response time for repairs, and how does the team handle after-hour needs? Third, insist on transparent pricing and policy clarity: what exactly is included in the monthly rate, what costs can arise, and how are exceptions or promotions applied? Fourth, evaluate resident engagement and social programming alongside safety measures: are activities well-attended, do residents receive assistance with transportation, and is there a clear plan for medical coordination, memory care, or rehabilitation services if needed? Finally, seek a candid picture from current residents or families about consistency and courtesy across shifts, and request a trial period or a comprehensive next-step plan if there is genuine interest in moving forward.
Bottom line: Mercury CLF offers a compelling value proposition for families who prize an active, service-minded staff culture and who are comfortable partnering with leadership to sustain a high level of personalized attention. The absence of universal, flawless consistency means this option excels when families are prepared to engage openly, set realistic expectations, and advocate for the ongoing standards that matter most. For those whose priorities lean toward absolute uniformity in every interaction, strict price predictability, or highly specialized medical oversight, exploring alternatives with more rigid policies and defined care models is prudent. In the right circumstances, Mercury CLF can become a trusted home where practical, hands-on service elevates daily life, while recognizing that ongoing communication and vigilant oversight will be essential to maintain the quality of experience families expect.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Mercury CLF in Sturgis, MI is a fully furnished assisted living community that provides a range of amenities and care services to meet the needs of its residents. The community offers a comfortable and inviting dining room where residents can enjoy their meals. Additionally, housekeeping services ensure that the living spaces are well-maintained and clean.
The community also boasts a beautiful garden and outdoor space where residents can relax and enjoy nature. For those who need to stay connected, telephone and Wi-Fi/high-speed internet services are available.
The highly trained staff at Mercury CLF is dedicated to assisting residents with their daily activities, including bathing, dressing, and transfers. They also coordinate with health care providers to ensure that all medical needs are met. Specialized care for diabetes patients is provided, including diet management. Residents can also rely on the staff for medication management.
Meal preparation and service are provided at Mercury CLF, with special attention given to accommodating dietary restrictions. Transportation arrangements for medical appointments are available as well.
In terms of nearby amenities, there are various options within close proximity. There is a selection of cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals nearby.
Overall,Mercury CLF in Sturgis offers a comfortable and supportive environment for seniors seeking assisted living services. From the range of amenities to the comprehensive care services provided by dedicated staff members,the community strives to make each resident's experience enjoyable and fulfilling
This part of Sturgis, Michigan, offers a variety of amenities that cater to the needs of seniors. With several physicians' offices and a pain management center nearby, healthcare services are easily accessible. Additionally, there are several pharmacies in close proximity for convenient medication refills. The area also boasts a selection of restaurants offering different dining options, as well as cafes for relaxing outings. For entertainment, seniors can enjoy movies at the nearby theater or explore the various places of worship for spiritual fulfillment. Outdoor enthusiasts will appreciate the parks within a short driving distance, providing opportunities for leisurely walks and picnics. Overall, this part of Sturgis provides a comfortable and convenient environment for senior living.
Mercury CLF is located at 1616 West Chicago Road, Sturgis, MI 49091 in St. Joseph County, Michigan
Polaris
Sturgis, MI
24/7 care with diabetes-friendly dining and transportation in a furnished, amenity-rich setting.
Maple Towers Apartments
Sturgis, MI
Convenient location with nearby healthcare and amenities.
Fawn River Retirement Apts
Sturgis, MI
Excellent proximity to healthcare providers, pharmacies, dining, and transportation.
R & R Adult Foster Care
Sturgis, MI
Warm, small-capacity community with personalized care and comprehensive services.
Dee's Adult Foster Care Family Home
Sturgis, MI
Small, home-like setting with personalized care and 24-hour supervision.
Tomahawk Adult Foster Care
Sturgis, MI
Small, homelike setting with personalized 24/7 care and engaging activities.
Skaggs Adult Foster Care
Burr Oak, MI
Clean, comfortable facility with friendly staff and good meals.
Drews Place of Coldwater I
Coldwater, MI
Caring, attentive staff and homemade meals.
Brookdale Portage
Portage, MI
Clean, welcoming environment with engaging activities and good dining.
Medicare Coverage for Assisted Living: An In-Depth Exploration
Medicare does not cover assisted living costs, as it focuses on acute medical needs and short-term care, with exceptions for certain medically necessary services like physical therapy. Individuals must explore other options such as Medicaid, veterans' benefits, or long-term care insurance to manage these expenses effectively.
Choosing the Right Senior Care: A Detailed Exploration of Assisted Living and Nursing Homes
Choosing between assisted living and nursing homes involves evaluating emotional and financial factors, with assisted living offering independence and support for daily activities at a lower cost, while nursing homes provide intensive medical care for individuals with significant health needs. The decision is influenced by personal preferences, health status, cognitive function, and varying Medicaid coverage across states.
Understanding the True Cost of Assisted Living in 2025: A Comprehensive Guide
Assisted living in 2025 offers a crucial balance of independence and support for seniors, with costs varying from $2,500 to over $7,000 per month based on factors such as location and care level. Understanding pricing complexities, including regional differences and potential hidden fees, is essential for families to plan financially while ensuring quality care for their loved ones.
