HarborChase of Sterling Heights

Pros

• The community has a clean and inviting atmosphere, with a small size that allows staff to build strong relationships with the residents.
• Staff members are described as friendly, caring, and dedicated to providing personalized care for each resident's needs.
• Residents participate in various engaging activities, fostering a sense of community and involvement.
• Communication from the staff is commendable, ensuring families feel supported throughout the transition process.
• Many reviewers appreciate the cottage-style setup, which provides a cozy environment for residents.
• Residents have access to outdoor areas and regular doctor visits, enhancing their quality of life.
• Family involvement in decision-making is encouraged and welcomed by the staff.
• The facility offers specialized memory care services tailored to different levels of dementia.
• Multiple reviewers noted significant improvements in their loved ones' well-being since moving into the facility.

Cons

• Some staff members at the facility were reported to be cruel and untrained, yelling at residents instead of handling issues appropriately.
• There were concerns about understaffing, leading to inadequate care and attention for the residents.
• Promises made by the facility regarding cleaning and laundry services were not fulfilled, with inconsistencies in service noted by families.
• A serious safety incident occurred when a resident managed to escape the facility without staff awareness, raising significant concerns about security and supervision.
• One reviewer felt that their tour was unimpressive, citing a lack of personalization and engagement from the tour guide.
• Another family reported not being able to participate in their loved one's moving process, which they found unaccommodating.
• There were instances where family members observed staff on their phones rather than engaging with residents, indicating a lack of attentiveness.

Review

The experience of individuals seeking care for their loved ones within memory care communities, particularly at Randall Residence of Sterling Heights, reveals a tapestry of impressions that range from deeply satisfying to distressingly concerning. The juxtaposition of positive experiences alongside troubling reports about staff behavior and care quality creates a complex picture for potential residents and their families.

Many reviewers express appreciation for the community's intimate environment, noting its smaller size as a significant advantage. This format fosters personal connections between staff and residents, allowing caregivers to become familiar with the unique needs and personalities of each individual. Residents’ comfort is further enhanced by the cottage-style layout which accommodates around 20 residents in secured settings. Reviewers commend this design as well as outdoor access, praising how these features allow residents to engage with one another in calm surroundings while enjoying nature.

Communication appears strong in many instances; families appreciate the responsiveness and availability of staff when addressing concerns or questions. Some caregivers feel supported throughout the transition process, noting helpful communication from sales personnel who provided guidance and tips during what can often be an overwhelming time. Families have reported enjoyable interactions with the owner and involvement in community events such as Thanksgiving dinners, which enhance feelings of inclusion.

Despite these positives, there are stark criticisms regarding staffing levels and training practices within the facility. Some families express profound dissatisfaction due to claims of understaffing leading to insufficient supervision and training among workers. Reports have surfaced indicating that some staff members resorted to yelling at mentally vulnerable residents instead of employing patience or compassion—a crucial lapse in care standards that has raised alarms about resident safety and well-being.

Food quality appears to be another recurring issue across reviews; while some praise it overall, others suggest it could benefit from significant improvement given its importance in residents' daily lives. Additionally, several families recounted experiences where promises regarding cleaning services or engagement activities were not met consistently, contributing to feelings of disappointment concerning care expectations. Troubling incidents involving safety breaches further underscore concerns about adequate monitoring within the facility.

Overall sentiments toward Randall Residence are mixed yet vary broadly based on individual experiences with staff interactions, caregiving practices, and environmental factors that contribute to residents' quality of life. Many assert they would recommend this facility based on personal encounters illustrating kindness from certain staff members—pivotal moments where patients received attentive care supporting them emotionally and physically despite other unspoken issues lingering beneath the surface.

As prospective clients consider memory care options for loved ones experiencing dementia or Alzheimer’s disease, reviews underscore essential factors like atmosphere, communication channels between families and caregivers, staffing adequacy, food quality, safety measures implemented by facilities—each element contributing palpably towards crafting a healthy living environment focused on dignity for those afflicted by cognitive decline amidst the challenges inherent to such conditions.

This part of Sterling Heights, Michigan offers convenient access to a variety of amenities essential for senior living. With multiple pharmacies such as Rite Aid, Walgreens, and CVS Pharmacy in close proximity, residents can easily access necessary medication and healthcare supplies. Additionally, there are several well-known restaurants like Wendy's, Chick-Fil-A, and National Coney Island nearby for dining options. For leisure activities, there are parks like Dodge Park and Whispering Woods Park where seniors can enjoy outdoor recreation. Access to healthcare facilities like St John Medical Center and McLaren Macomb ensures quality medical care when needed. Overall, this area provides a mix of essential services and recreational opportunities making it a suitable choice for senior living in Sterling Heights.

Pharmacies

• Rite Aid (0.1 miles)
• Walgreens (0.3 miles)
• CVS Pharmacy (0.4 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.9 miles)
• Walgreens (2.1 miles)
• Walgreens (2.5 miles)

Restaurants

• Wendy's (1 miles)
• Popeyes Louisiana Kitchen (1.2 miles)
• Chick-Fil-A (1.3 miles)
• Taco Bell (1.3 miles)
• McDonald's (1.4 miles)
• National Coney Island (1.5 miles)
• Boston's Restaurant & Sports Bar (1.6 miles)

Cafes

• Panera Bread (1.3 miles)
• Starbucks (2.7 miles)
• The Hot Spot Coffee (3.6 miles)
• Biggby Coffee (4.4 miles)
• Starbucks (4.4 miles)
• Starbucks (4.8 miles)
• Starbucks (5.4 miles)

Parks

• Dodge Park (1.4 miles)
• Whispering Woods Park (2.4 miles)
• Clinton Township Parks & Recreation (3.4 miles)
• Waldenburg Park (4 miles)
• Wilson Park (5.3 miles)
• Mae Stecker Park (5.4 miles)

Physicians

• Midwest Center For Dermatology (2.2 miles)
• Mmi Dr M Chen (2.3 miles)
• Partridge Creek Center For Womens Health (2.9 miles)
• Michigan Surgery Specialists - Shelby Township (4 miles)
• St John Ob/Gyn Associates (4.1 miles)
• St Clair Orthopaedics & Sports Medicine PC (4.2 miles)
• Macomb Endoscopy Center (4.3 miles)

Theaters

• MJR Partridge Creek Digital Cinema 14 (2.7 miles)
• AMC Forum 3 (3.4 miles)
• Emagine Macomb (4.5 miles)

Places of Worship

• Shelby Bible Church (2.8 miles)
• St Peter Lutheran Church (5.7 miles)

Hospitals

• St John Medical Center (4.9 miles)
• McLaren Macomb - Emergency Department (5.2 miles)