Randall Residence of Sterling Heights
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13400 19 Mile Road, Sterling Heights, MI 48313
For more information about senior living options: (844) 490-3973
Randall Residence of Sterling Heights is best suited for families seeking a small, dementia-focused community where intimate, hands-on care and daily personal attention drive the resident experience. The campus style, with cottages and a tightly knit staff, suits residents who benefit from a home-like atmosphere, predictable routines, and strong opportunities for family involvement in activities and meals. It works well for a person with memory impairment who thrives on consistent engagement, individualized interaction, and a setting where staff know residents by name and favorite rituals. Those who expect a large, bustling campus or a facility with extensive medical oversight may feel the fit is too light on the oversight they require.
Still, potential residents may want to consider alternatives if safety guarantees and staffing consistency are paramount. Several reviews flag serious concerns about staffing levels, weekend responsiveness, and accountability, including instances of neglect and unsafe transfers. For families who insist on highly reliable 24/7 supervision, rapid incident reporting, and a clearly documented chain of communication, other options may deliver more assurances. The branding and management history at times add to confusion, which can complicate decision-making for families already navigating stress and urgency.
On the plus side, the strongest pull centers on genuine, compassionate care. Families frequently praise the staff as caring, patient, and deeply involved in residents’ lives. Cleanliness is repeatedly highlighted, as are dining options that feel restaurant-quality and flexible enough to accommodate preferences or dietary needs. The activity calendar is robust, with dementia-appropriate programming and social opportunities that keep residents engaged. The smaller scale, often cited as a benefit, allows care teams to know residents well, coordinate with families, and tailor routines rather than applying a one-size-fits-all approach.
Yet the record is not uniformly rosy. The most consequential drawbacks revolve around staffing stability and safety. Reports of understaffing, long wait times for assistance, and poor incident reporting point to gaps that can undermine safety and peace of mind. Accounts of falls, injuries, and delayed responsiveness are repeatedly cited, with some families feeling that critical events were not promptly addressed or transparently communicated. Complaints about administrative responsiveness and tour experiences contribute to a lingering question mark about reliability and consistency, especially during transitions or after changes in leadership or staff.
Practical steps help families discern fit and minimize risk. Schedule a direct tour with the administrator and multiple frontline staff to observe interactions, wait times, and how concerns are handled in real time. Ask for current caregiver-to-resident ratios, especially in memory-care cottages, and request specifics on alarm systems, window safety, and incident reporting procedures. Inquire about training standards for staff working with memory-impaired residents, and request recent references from families with residents at similar care levels. Verify what is included in monthly costs, how meals are prepared, and whether family involvement is encouraged during events and daily routines. A candid discussion about weekend coverage, response times, and accountability will reveal more about true operations than glossy tour talks.
In the end, Randall Residence of Sterling Heights offers a compelling option for families who value a warm, intimate memory-care environment where staff know residents deeply, activities are plentiful, and meals feel homey. It can be an excellent match for someone who benefits from small-community attention and a strong sense of family within the facility. However, for families prioritizing unambiguous safety metrics, transparent accountability, and consistently high staffing levels, without exception, alternatives deserve serious consideration. The decision hinges on balancing the palpable warmth and personalized care against the friction points that have surfaced in reviews. A disciplined, in-person vetting process will determine whether this community meets the concrete safety and reliability standards sought for a loved one with memory impairment.
The Randall Residence of Sterling Heights is a senior living community located in Sterling Heights, MI. Our community offers a range of amenities and care services designed to enhance the comfort and well-being of our residents.
In terms of amenities, we provide various activities on-site to keep our residents engaged and entertained. We also have a beautician on-site, offering beauty salon services to help our residents look and feel their best. Cable or satellite TV is available in each unit for residents who enjoy watching their favorite shows. Additionally, we offer devotional services both on-site and off-site for those who wish to nurture their spiritual well-being.
Our dining room provides delicious meals that are served in a restaurant-style setting. Our kitchenette allows residents the option to prepare light snacks or drinks in the privacy of their own units. All units are fully furnished for convenience and comfort.
For individuals with mobility concerns, our community features ground floor units with wheelchair accessibility throughout the premises. Wheelchair accessible showers ensure ease of bathing for those with special needs. Housekeeping services are provided to maintain cleanliness and tidiness in common areas as well as individual units.
Outdoor spaces including gardens provide opportunities for relaxation and fresh air enjoyment. Residents can also partake in various outdoor activities within the community.
When it comes to care services, 24-hour supervision is available to ensure safety and support at all times. Assistance is provided with activities of daily living such as bathing, dressing, and transfers. Coordination with healthcare providers is offered to ensure comprehensive care plans that address individual needs.
We also offer specialized care options such as dementia waiver, diabetic care, high acuity care, hospice waiver, mental wellness programs, mild cognitive impairment support, medication management, and specialized memory care programming.
Transportation arrangements are made for medical appointments while day trips and outings provide opportunities for socializing and exploration outside the community. Educational speakers visit regularly to impart knowledge while resident-run activities foster engagement among peers.
Nearby amenities such as cafes, parks, pharmacies, physicians, restaurants, places of worship, theaters, and hospitals ensure easy access to necessary services and entertainment.
At the Randall Residence of Sterling Heights, we strive to provide a comfortable and supportive environment for our residents. Our comprehensive range of amenities and care services cater to the individual needs and preferences of each resident.
This part of Sterling Heights, Michigan is a convenient and bustling area with a variety of amenities within close proximity. There are several pharmacies nearby, including Rite Aid, Walgreens, and CVS Pharmacy, making it easy to access medication and healthcare services. In terms of dining options, there are popular chains such as Wendy's, Popeyes Louisiana Kitchen, and Chick-Fil-A nearby for quick and delicious meals. For recreation and relaxation, there are parks like Dodge Park and Whispering Woods Park where seniors can enjoy the outdoors. Additionally, there are reputable physicians in the area such as Midwest Center For Dermatology and St John Ob/Gyn Associates for medical care. The neighborhood also offers entertainment options with theaters like MJR Partridge Creek Digital Cinema 14 within a short distance. Overall, this part of Sterling Heights provides convenience, accessibility to healthcare services, dining options, recreational activities, and entertainment choices for seniors considering the area for living.
Randall Residence of Sterling Heights is located at 13400 19 Mile Road, Sterling Heights, MI 48313 in Macomb County, Michigan
Randall Residence of Sterling Heights offers a comprehensive suite of features designed to support residents with dementia and Alzheimer's disease. The provision of 24-hour supervision ensures that individuals receive constant monitoring and assistance, enhancing safety and security. Assistance with activities of daily living, such as bathing, dressing, and transfers, helps maintain dignity while accommodating physical limitations. Coordination with healthcare providers and medication management optimizes medical care tailored to each resident's needs, ensuring timely interventions. Specialized memory care programming and mental wellness initiatives engage residents cognitively and emotionally, promoting mental health despite the challenges posed by their conditions. Additionally, services like meal preparation cater to dietary needs and preferences, while incontinence care provides discreet support for personal hygiene issues. Furthermore, transportation arrangements for medical visits ensure that residents can access essential healthcare without added stress or logistics concerns. Together, these features create a nurturing environment that fosters dignity, engagement, health, and safety for those facing cognitive decline.
Yes, Randall Residence of Sterling Heights allows both dogs and cats.
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